Business ProfileforFirst City Credit Union

THE EMPLOYEES AT THE FIRST CITY CREDIT UNION ARE THIEVES!! ONE EMPLOYEE AT THE CALIFORNIA STREET BRANCH TOOK MY CASH DEPOSIT & GAVE ME A DEPOSIT SLIP INSTEAD OF A ************** ENTER MY CAR PAYMENT INTO THE COMPUTER FOR 3 DAYS!! IT WAS LATER DISCOVERED THE EMPLOYEE TOOK THE CASH HOME & REPAID MY ACCOUNT DAYS LATER!

Thank you, ***************** for bringing this to our attention and giving us the opportunity to research what took place on your account. Following our internal investigation, we did find the error was due to oversight of the employee who accepted your loan payments, and not applying them immediately to your loans. Your payments were made on February 29, 2024, at 10:00am, and the error was discovered on March 1, 2024, at 10am. Once the error was identified, we corrected it by applying your loan payments and using the effective date of February 29, 2024. Because we back dated your payments, no additional interest was charged to your loans. Please be assured, we found no malicious intent in the delay of posting the payments, nor were the cash payments ever removed from the branch. On March 4, 2024, you spoke to our Vice President of ****** Services, ***************, who apologized and assured you this was an honest mistake, an employee error and that it would be addressed accordingly. Please, if you have any additional questions or concerns, you can reach out to ***************, at ************************************ or at **********************.Sincerely,First City Credit Union ********************