ComplaintsforSeabreeze Management Company Inc

• Initial Complaint

  09/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Seabreeze management changed my billing address from my office to my rental property without notice or explanation. Now because of doing so, I never received my bill so my payment was not made on time. Now they are trying to charge me a total of $99 in late and collect fees and Im less than a month late. Payment has never been late in the 5 years Ive owned the property because I always got the bill sent to my office until now.

  

  Business response

  09/27/2023

  Hi *******, 
  
  As discussed via telephone today, the fees totaling $99 have been waived. Please accept our sincerest apologies for the one-time error of sending the August property statement to the property. Were happy we were able to swiftly resolve. 
  
  Wishing you a lovely week.
  
  ***************************
  *****************************************************

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I owned my condo for about 2 years at New Chase and never had a cockroach problem until this morning. I understand several neighbors downstairs complained several times over the last 2 years about cockroaches. I'm asking BBB to help me get a resolution from Seabreeze Management to my cockroach problem. If New Chase has a cockroach infestation or a large broken pipe where the infestation is happening over the last 2 years my neighbors complained I feel the problem should have been resolve. Seabreeze Management needs to fix the broken pipe with the infestation problem.

  

  Business response

  08/10/2023

  Good afternoon, *******,

   

  Thank you so much for bringing this matter to our attention. The ***** of ********* for New Chase has contracted with a pest control company to spray for cockroaches twice a month during the summer months and once a month after that.

   

  As a courtesy to you and your surrounding neighbors, the board approved an additional service that will occur this Saturday.

   

  We appreciate your patience, and the board will continue the effort to control cockroaches in the common area. If you need additional assistance, please feel free to email your Community Manager, *****************************, Director of Community Management, ***********************, and me.

   

  Regards,

   

  *********************,CCAM, PCAM
  Sr VP Community Management

   

  
  
  

  
  

  Customer response

  08/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by Seabreeze Management in reference to my complaint ID ********.

  If the pest control company contracted by Seabreeze will spray twice a month (during the summer months) per the response the resolution would be satisfactory to me. 

  However, if Seabreeze Management was made aware of a bigger pest infestation problem and knowingly understands spraying will not resolve the problem it will not be an honest or ethical solution to the issue made by Seabreeze.

  I will wait for Seabreeze Management contracted pest control company to perform this action and, if it does resolve the problem, I will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   

  
  

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have tried to reach out to this company numerous times in regards to implementing the parking program outlined in the beginning of signing the lease at the **** complex at Union Street in *******. In the span of almost an entire year they have yet to set up the parking program and have not enforced parking rules inside the complex at all. Numerous times parking has been used by people not from the complex for the event venues nearby. Though nothing has been enforced to stop this and follow the signs they placed on the street. On top of that they haven't even completed the implementation of the permit program they said would be started in the beginning of the year. This has caused headaches for the entire complex. Also to add the handicap parking, fire lines, and loading zones have not been enforced as well inside the complex near the pool and the street. With the events ramping ** in the year we are having more trouble parking in our own complex, please facilitate this fix as soon as possible.

  

  Business response

  08/25/2023

  While we cannot speak to information that *** have been provided by any residents landlord during lease-signing, we can confirm the associations rules and regulations would not have contained an adopted parking policy, as it did not yet exist. However, the **** at A-********** of Directors have since adopted a parking enforcement policy, below.
  
  Effective September 1, 2023, **** residents and guests will be subject to overnight parking permit and safelist enforcement procedures. A vehicle found to be parked overnight in any one of the labeled spaces that is not properly permitted will be subject to vehicle towing at the vehicle owners expense. Further, the associations patrol vendor will be ensuring that vehicles parked within the community are authorized with either a resident permit or a guest safe list, also effective September 1, 2023. Residents *** call the patrol company to report vehicles parked illegally or in an unauthorized location within the community. When observed and/or reported, the associations patrol company does currently tow vehicles that are parked illegally within the community. 
  
  Annual Resident **********************  All parking permits will be required to be renewed annually by April 1st and shall be available on a first-come first-serve basis to those who qualify. The total number of available parking permits is limited to (22), and a resident that qualifies for a parking permit *** not exceed (1) permit per household.
  
  Overnight Guest Parking  Will be subject to a guest ********************** (referred to as a Guest Safelist), where each household will be permitted (3) guest parking passes every 30 days. There will be a maximum of (11) guest parking spaces within the community, available on a first-come first-serve basis.
  
  Like you, we too hope the board's efforts with this policy and enforcement will make great strides to resolve the challenges **** residents and guests are seeing. 

• Initial Complaint

  06/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Seabreeze is the property management company for my condo complex.I have a light outage and it's causing a safety concern. Usually Seabreeze will take weeks to address safety issues like this so I'm filing this compliant in hopes to get the issue address sooner since I pay my monthly *************** on time every month.

• Initial Complaint

  11/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The situation is very simple. I prepaid my HOA for the year 2022. However, middle of the year we sold the house. Escrow was closed on 6/3/2022. We expect Seabreeze Management Company to refund our overpaid HOA of $1866.00 accordingly. I did not receive any refund check within the month after 6/3/2022. I pursue for the refund in July, in August, in October, in November. Seabreeze customer care always told me this L.A. person is handling the case and she will respond back to me. Never follow up with me and I am still waiting for the refund check. I am frustrated.

  

  Business response

  02/02/2023

  Good afternoon ***************, 
  
  
  Thank you so much for sharing your experience. Im sorry its been frustrating. I understand that the board-approved refund check was posted on January 31, 2023. 
  
  
  Wishing you the best at your new home. 
  
  
  ***************************

  Customer response

  02/03/2023

  I am glad to see there is progress, but I still have not receive my refund check of $1866.00. When I receive the refund check in 2-4 weeks, I will reply back the case status. 

  

  Business response

  02/03/2023

  We appreciate your reply. 

• Initial Complaint

  09/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lack of timely response and an incompetent maintenance program by Seabreeze Property Management has created a sustained rat infestation, damaged Owners property and caused an unsanitary living environment in their condos within the Village ************************** The base cause is a failure of Seabreeze and the ***** to properly maintain the exteriors of the condos as they are required to by the ***'s Covenants, Conditions and Restrictions (CC&Rs). The CC&Rs clearly define responsibilities for the Association and its agent (Seabreeze). Seabreeze has demonstrated a willful disregard for the Owners who count on Seabreeze to provide competent professional property management and maintenance services. Seabreeze has failed to establish basic quality procedures and maintenance programs to meet their obligations; Seabreeze managers and senior management mislead or refuse to answer the Owners questions. ******************* informed Seabreeze about his rat infestation in **** Via Del Rio in November 2021. Others informed them about the same time or later. Estimated cost for Seabreeze and the *** to plug all holes and remove all rats is between $7-10,000. For information, fees paid by all 170 homeowners to the *** is more than $600,000 per year. The Associations (and Seabreeze's) failure to fill all holes in the exteriors of these condos is a primary contributor to the problem. Seabreeze, acting on behalf of the ***** of ********** has:1. Failed to comply with ***s CC&Rs 2. Failed to fix problem despite Owners calls for past year; 3. Tolerated conditions that led to damage and poor living conditions for Owners 4. Ignored owner input including two inspections performed by Rodent Proof 5. Declared they have met their obligations to Owners, despite the facts 6. Failed to implement maintenance, purchasing and quality control programs 7. Failed to meet OSHA requirements for sds information 8. Lied to owners 9. Deprived owners access to non-confidential files

  

  Business response

  09/22/2022

  *******************************,
  
  
  Thank you for providing details about your experience. As an agent, Seabreeze acts at the direction of your communitys board. Work has been completed and satisfies the obligations of your community outlined in its CC&Rs, per their legal team. I understand that you are presently working hand-in-hand with our Vice President of Community Management, *********************************, who oversees your community, and have made arrangements for Seabreeze to meet with your vendor to review the areas of concern as the next step in this process.
  
  
  Should you have any questions, you may reach out to ********, as you have her information. As always, I too am available should you need.
  
  
  ***************************
  **********************************************************
  ************

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Seabreeze double charged my bank account $850.00. I called to see if I can have the transaction reversed, all of the people I talked to about the issue made it seem like it was my fault I was charged twice. They were also very evasive about how to get my money back. ****** they told me to send them an email and the transaction would be reversed. I sent an email and never got a response. I am now talking with my bank about the double charge to see if they can fix it. Seabreeze is one of the worst businesses Ive had to do business with, all of the customers care representatives are rude. This business is very shady and unprofessional and I would not recommend anyone to do business with them.

  

  Business response

  09/15/2022

  *********************, 
  
  Thank you so much for reaching out. We take your feedback very seriously. I would like to personally apologize for the behavior you've expressed in your note. It is neither or culture nor our model and your experience will be noted. While Seabreeze does not have the ability to process payments unless in someway requested by you, we certainly have the ability to refund any excess payments. I do see this on your account and have initiated a refund of $850.45. The refund will process immediately and funds will be back into your bank in 1-2 days.

  ***************************

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Seabreeze Management is the management company for my condo complex. I informed Seabreeze on several occasions that the light under the parking structure where I park my car is out and the light bulb needs to be replaced. So far Seabreeze has not replaced the light bulb and every time I leave for work at 6am it's super super dark and unsafe. I just want the light bulb replaced so I'm not scared when I walk to my car.

  

  Business response

  09/15/2022

  *****************************,
  
  Weve heard your request and, as you know, have submitted it to your associations board for approval. All service requests for your community require board approval prior to scheduling and fulfilling. Our Director of Community Management, ***********************, has been working hand in hand with your manager, *****************************, to ensure a timely response. *** has left a voicemail for you to discuss this as well.
  
  Im informed that late Tuesday evening your board approved the additional cost to have a technician come outside of the regularly scheduled timeline and replace the bulb and check the connections. The service provider has been scheduled and will be out today or tomorrow to evaluate and repair the light which is out.
  
  Should you need further assistance, *** would be pleased to help. Her contact information is on your voicemail and in her email signature. And as always, Im available should you need me. My contact information is below.
  
  ***************************
  **********************************************************
  **************

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Seabreeze has stated that a pest control company has come and sealed all hole to keep rodents out, after showing them picture of holes still existing and report from other companies stating entry point still exist,They refuse to listen and now have resorted to not responding at all I have tried numerous times to get a service report from they're chosen company and an SDS from materials used and they refuse to cooperate

  

  Business response

  09/15/2022

  *******************,
  
  Thank you so much for sharing your experience. The association in which you live is governed by a series of documents that your elected board of directors upholds. Seabreeze assists your team of board members by executing their directives. These documents outline which areas of the community that are to be maintained by the **** With regard to pest control, the service which was recently completed adheres to the requirements set for in those governing documents. The pest control company retained by the board performed services to seal entry points for all HOA-maintained components, including trim, stucco, and vents. We understand that one piece of stucco was not sealed and this is because it is not an entry point, as there is no access beyond that piece. We are also aware that entry points do exist in stucco on your property as a result of a homeowner-initiated architectural modification. As such, these entry points do not fit the requirements to be an HOA-maintained component.
  
  Our team has been working diligently to obtain the requested information from the pest control vendor and if you havent received it already, you will be shortly. We truly value you as well as the community in which you live. We know that home is important and because of that we strive to make each new day better than the last. 
  
  I understand that ******* and ******** have been communicating with you throughout this process and they will continue to do so. Should you have any questions or wish to provide additional feedback, you may reach out to either of them or myself. My contact information is below.
  
  ***************************
  **************
  **********************************************************

  Customer response

  09/18/2022

   The holes are absolutely 100 percent a point of entry and 2 of them were there before I moved in, Secondly we have multiple neighbors and a second opinion from rodent proof stating your contractors do not do a thorough job and there is still entry points existing in the outside of our 8 townhome's
  we are only asking that a 3rd party contractor  come and evaluate the situation.We are being overridden by rodents and every company we call say the same thing 

  until the exterior of the building which is your responsibilityis rodent proofed, then it is pointless to move forward with pest control on the interior. 
  
  

  

  Business response

  09/22/2022

  *******************, 
  
  We empathize with you and while your board has been adamant in their position, we are able to meet with an alternate vendor. As such, Seabreeze is communicating with one of your fellow homeowners/residents to meet that vendor onsite as part of the next steps.

  ***************************

  Customer response

  09/23/2022

  
  Thank you for your follow up response, at this time I would  like to keep the complaint open while seabreeze continues with its own due Diligence to resolve this matter.
  

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a complaint reg. unethical, unprofessional & fraudulent behavior of community manager ************************* from Seabreeze management company. I lived in Springs condominiums for 4 years & for the first time I encountered such obnoxious & humiliating behavior from this new management, that took over in Jan. of this year. From the very beginning, ****************** acted disrespectfully & talked in a condenscending manner towards residents in our community. ***** has been very rude to me every time I talked to her. I quote her words "you will not talk to me like that." People in our community talk with hate about *****: I quote "a witch, worst manager" ever, etc. Besides awful treatment of her customers ****************** does not honestly perform her work duties. 1. She never answers the phone as a our manager. I called numerous times & every time the call went to her voice mail. This has never been an issue with the previous management! Other residents have complained about it as well. 2. ****************** fails to address emergency maintenance issues causing multi-thousand damages to property owners. I am a direct victim of her negligence! I had a water leak in my unit on 8/5/22. I notified ***** immediately. The plumbers didn't get to my unit until 8/11/22 (!). ****************** sent to my unit unqualified plumbers, who did not check moisture levels of the walls, despite I reported onset of moldy smell. The leak continued on for 25 (!!) days & affected two other units before it was finally addressed. Cracked pipe was replaced, but that's all. ****************** told me that I have to deal with the rest on my own, despite the cracked pipe was outside of the walls of my unit & was a 100% HOA responsibility. Now I am facing high cost repairs due to negligence of ******************* 3. Please find attached a copy of an email from ******************, where she indicated she did not read my letter, which confirms failure of her job duties. I ask Seabreeze to restore my unit fully & to remove ****************** as a manager.

  

  Business response

  09/14/2022

  ***************************,
  
  Thank you so very much for reaching out. We take your feedback very seriously. What youve mentioned is neither in our culture, nor our model and is not how we train our employees to treat others. I understand that youve been working with both *********************** and *************************** on the steps forward regarding the leak and aftermath. Please continue to work hand in hand with these two and if I can be of further assistance, dont hesitate to reach out.
  
  ***************************
  **********************************************************
  **************

  Customer response

  09/15/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

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