Business ProfileforAussie Mobile Grooming Puget Sound

We hired Aussie to groom both of our dogs on 9/15. They sent a completely inexperienced groomer to take care of our dogs, and failed to make it right even after they did a terrible job. The groomer not only did an awful job on the haircuts, but failed to follow Aussie's own basic protocols for their "15 step luxurious SPA grooming services."By their own admission, this groomer wasn't ready to be out grooming on their own. After our complaints, Aussie indicated that they were sending a manager to accompany the groomer on their future appointments.We were forced to find a new groomer at a different company to fix the terrible haircuts and finish the grooming process. This new groomer noted that the dog's hair was uneven and patchy, and that Aussie hadn't trimmed paw pads, nails, paws, face, sanitary area or armpits. She was SHOCKED when I said we'd paid to have the dogs groomed less than two weeks before by Aussie. Aussie didn't even deliver the service they promised on their own website. And, the haircut they gave one of our dogs was just awful.We asked Aussie to refund what we paid for just one of the dog ******, even though both were totally inadequate. Aussie refused to refund even a portion of what we paid, instead insisting that they be given another opportunity to groom our dogs. There's absolutely no way, as a responsible pet owner, that I would ever trust them with my dogs again. We are now seeking a full refund of the $444 we paid.