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Business Profile

Health and Wellness

Body Groove LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to contact business or access my account. I would like to ****** my subscription.

  • Initial Complaint

    Date:01/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email stating that their company (Bodygroove) was unable to renew my membership as the transaction failed. I replied that I wanted to cancel my membership immediately. I replied directly to the email I had received. I received a notice that the email was not delivered to the email address ********************************* from this email address: ******************************************)It clearly stated in the email I received to reply directly to their email to resolve any issues, etc. or to cancel a membership. There is no customer service telephone number for ********************** when I searched online.I appreciate your assistance with my request.Kind regards,*******

  • Initial Complaint

    Date:07/31/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Auto charged for an annual membership without any notification. Nowhere on site to review account status or cancel membership. No direct telephone number to discuss. Very sparse email responses to below referenced email request #.

  • Initial Complaint

    Date:01/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My subscription was to renew on Jan 1. Following their directions, there is no link to cancel a re-occurring subscription through the website as described. It requires you to direct mail or email them to cancel. I emailed them in December to cancel and not renew. They would not respond. On Jan 1, **** it charged my credit card. I have emailed 3 additional times, and still have not received a response. Online reviews indicate this is a common issue. Once you have signed up, they do not communicate with you, which does not allow you to cancel your subscription. I am requesting a refund of my subscription charge for ****.

    Business Response

    Date: 01/22/2024

    This customer's payment was refunded as requested.

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can no longer log into my account even though I am a lifetime member. It keeps saying my password is wrong. I have requested a password reset several times and am never sent a reset email as it promises. I have checked my Inbox and Spam folders. I have emailed them and not received a reply. I cannot find a telephone number to contact them personally. I want access to my account as I have paid for a lifetime membership!

    Business Response

    Date: 12/07/2023

    The customer was unable to access their account because they had forgotten their account email address. We have resolved this issue.

    Customer Answer

    Date: 12/07/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Body Groove on demand videos in December 2022 directly from a promotional ad from Body Groove for $5.00/month + tax guaranteed to never increase as long as I held the account. I downloaded the Body Groove app onto my amazon firestick and had access to all the videos for a few months no problem. For medical reasons I stopped using the app for about 7-8 months. Around this Sept ******************************************************************************************* see the videos but when I tried to watch each video it would say "unable to load content. Please retry" but video content would never load. This happens on both my Firesticks, and when I downloaded the app onto my phone and laptop...unable to load individual content. However, if I go to Body Groove on demand through the web, NOT THE **** I can log in and get access to all the individual videos to watch. I contacted Help @ Body Groove, they confirmed that I am a paid subscriber and they said I should be able to see the content, they were useless. I asked to speak to technical support because it is a problem with the Body Groove app but help never responded. I called Amazon technical support, they couldn't help. They gave me an email contact for 3rd party apps ********************* which is not monitored by vimeo...so dead end so far. I need to be able to watch the content on my TV screen as laptop screen is too small. I need TECHNICAL SUPPORT from Body Groove to figure out why I can access the app but video content won't load!!! I want them to CALL ME so I can talk to someone!!! I want to keep using Body Groove app to be fixed, and also need reimbursement for months I can't access content.

    Business Response

    Date: 10/24/2023

    We aren't able to solve this customer's technical problem so we are refunding her order.

    Customer Answer

    Date: 10/24/2023

    I did not ask you to cancel my subscription, I want to keep my subscription. I can watch it on my laptop and I think I might be able to figure out how to cast it onto my ** even though the ** app doesn't work.  I am just surprised that you don't have technical support to get the app to work but I will watch it on my laptop 

    Please DO NOT CANCEL my $5 a month forever subscription that I purchased during a promotion in December 2022 ASAP.  IF YOU CANCELED IT THEN PLEASE REINSTATE IT ASAP and let me know by email asap.

    Thank you

    *************************

     

    Business Response

    Date: 11/22/2023

    This customer has a technical issue with their TV. Our app is unable to load on their system. This issue is unique to them, and we aren't able to provide the service she wants. The customer will be refunded.

  • Initial Complaint

    Date:06/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in January of 2023 I subscribed to Body Groove to do the Dance exercises they offer. At first I had a problem getting into the site but finally found an email to ask for information. Got to the site and loved dancing with the group. I broke my ankle back in MAY 2023 and now cant walk on it bcuz of a cast so dancing is out. Since May Ive been trying to contact this company and ask them to PLEASE STOP taking the $5.00 from my account. I only ever receive the exact same email back or a response saying email address isnt valid. Im about at my **** end just to STOP a $5 payment. Im praying that if they get a letter from BBB they will then open their eyes and respond instead of letting a machine auto reply with the exact same message. Thanks ***UNFORTUNATELY MY EMAIL IS SET TO DELETE EMAILS EVERY 10 DAYS. I ONLY HAVE MY RECENT INQUIRES AVAILABLE. SORRY Respectfully,*****

    Business Response

    Date: 06/08/2023

    This customer has been refunded.

  • Initial Complaint

    Date:03/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a trial and immediately cancelled the account by contacting the company- the service was not good and I believe I used it twice over 2 days- and then cancelled. The vendor has been charging my credit card since August when I cancelled through this month. ***** a month x 6 months- I believe they are purposely doing this total *****

    Business Response

    Date: 03/20/2023

    The customer was refunded in full.

    Customer Answer

    Date: 03/20/2023

    I cancelled the account in August of 2022- I continued to be billed for September, October, November and December and ******** the business only refunded for ******** this is unacceptable- I want to be reimbursed for September, October, november and December. I am happy to pay for the first month. I literally took one class- and never used it again. I sent an email requesting cancellation. I dont know why the business thinks it would be acceptable to only reimburse one month. 

    Business Response

    Date: 03/23/2023

    Contrary to the claims of the customer, she was actually refunded for all six monthly payments she made while she was an active subscriber.

Body Groove LLC is NOT a BBB Accredited Business.

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