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Find a Location

National Veterinary Associates has 1 locations, listed below.

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    Business ProfileforNational Veterinary Associates

    Veterinary Internal Medicine

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers This company states they offer

    Business Details

    Location of This Business
    Agoura Hills, CA 91301-1503
    BBB File Opened:
    11/5/2018
    Business Management
    • Denika Dwyer, Chief of Staff
    • Mr. Larry Allgaier, CEO
    Contact Information

    Customer Contact

    • Denika Dwyer, Chief of Staff

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/04/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    BBB unable to locate business
    Firstly, NVA Newport Hills this company REGISTERED TRADE NAMES: ANIMAL HOSPITAL OF NEWPORT. There wasn't a visible display of the business license within the premises. This is a neighborhood animal hospital, I used to trust them very much and only 5 mins far away from my home, so the previous vaccines and physical examinations were in this hospital. Given that experience, when my dog exhibited symptoms of vomiting recently, I chose the hospital again. That has led to very serious consequences. The lack of accountability resulted in my dog experiencing nosebleeds. I have repeatedly requested access to the camera record to understand the reasons behind the extended 2.5-hour stay after the examination, but my requests have been unanswered. Furthermore, the misdiagnosis and administration of incorrect gastric motility drugs have resulted in my dog vomiting blood. This mistake, coupled with the inexperienced staff, has caused significant harm to my dog. Then I went to another city, but it was a very big hospital. My dog was treated, but due to misdiagnosis and delay in this hospital: ********************************, my dog had more serious problems and more expensive medical bills. She had vomiting and was seen at ********************************. At that time she had lab work that showed mildly elevated AP, marked hyponatremia and hypochloremia, and hypokalemia. I read notes by another hospital, but the Newport hills hospital totally ignore that and put my dog in life danger. I have also seen a lot of other negative comments on yelp. Their unprofessionalism and dishonesty cause too much trouble to customers. Looking for ******************************** pay for the medical bill due to their inexperienced. $975.72, $2387.5, $595.74, total$3958.96.

    Customer Reviews

    9 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mrs. M

    1 star

    04/24/2024

    Since NVA, a private equity group, purchased ******************************** in *********, **, the prices that are charged have skyrocketed. For example, in the last 24 months, the price for a basic dental cleaning package for my dog has increased over $80. Also, the top vet in the practice -who had been there many years- left for another clinic, and there is so much turnover with staff that the minute you get to know the name of one person then they're gone. As is typic of private equity groups, their only loyalty is to making money for themselves and their shareholders. That is lethal to a veterinary clinic who is supposed to be dedicated to the care of its patients. Today, this private equity group emailed us clients they they are changing their mobile app -again- this time to one that no longer offers loyalty points which are critical for many of us trying to pay the super high fees they charge. This PE ownership is ruining the best veterinary clinic I've ever taken my dogs to and depriving our community of quality care for our pets. My advice to pet owners, based on my experience-- any NVA-owned veterinary clinic like the plague.

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