Business ProfileforBill Luke Marana LLC

- 4/19/24 : Went to Bill Luke to purchase 2021 Chevrolet Blazer 14k miles, when taken to the finance representative to sign for the loan. The finance representative Patrick McCoy, who attempted to force me into buying warranties, he stated he would lower the interest rate if I purchased the "optional warranties" and if not the rate would be higher. I immediately advised him that I am well aware of the lending laws and that fluctuating my rate based on if I purchased optional products or not was ILLEGAL. He instantly agreed to honor the rate regardless and kept pushing for the optional products to the point that I walked out. After several calls with sales manager Tim and a reduced price I returned the next day. -4/20/24 : Upon arriving I was asked if I was willing to still sign my loan with Patrick I was completely fine with it; however, Patrick was bitter about me reporting his unethical behavior and I was sent to a different loan officer for my signing. All my documents were dated for 4/19/24 instead of the actual date 4/20/24. -4/22/24 : Brakes are squealing. -4/25/24 : Check Engine light comes on. Reported to sales rep David -4/26/24 : Called dealership was told that Service would call me back. Went to AutoZone for diagnostics, was advised code was a serious issue as it can spread and damage other major components of the vehicle and shows that code had previously ben cleared twice with out repair. Headed to dealership spoke with general manager Joey Graves who was walked over to me by Patrick and when I advised of issue, he did not attempt to offer repair or replacement immediately offered to cancel deal and send me on my way. I advised I still needed transportation and asked for a comparable vehicle, offered only other Blazer in stock same year with 22k more miles on it for $800 more. Refused to compensate for the increase in mileage and refused to come out and speak with me again. I phoned their San Tan location to speak with Ryan Luke who was unavailable.