Complaints

This profile includes complaints for RideNow Powersports Tucson's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  RideNow Powersports Tucson

  7501 E 22nd St Tucson, AZ 85710

• 

  RideNow Powersports Tucson

  7503 E 22nd St Tucson, AZ 85710-6430

• 

  RideNow Powersports Tucson

  4375 W Ina Road Tucson, AZ 85741

• 

  RideNow Powersports Tucson

  7355 N I-10 Eastbound Frontage Road Tucson, AZ 85743

• 

  RideNow Powersports Tucson

  4037 North Oracle Road Tucson, AZ 85705

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 06 ****** ******** nightrain and the bike was not in the best of shape hole in the seat the handle bars and grips needed replacement. i order 17 " ape hanger they charged me $2000 for labor they said it would ta ke 5-7 hours of labor but don't worry if it doesn't take that long we will deduct it off the price of course they did not they charged me $9000 for the bike.
  The handlebar risers came loose the bolt dropped out of the riser while i was driving so the handle bar turned and the bike didn't almost wiped out again so i went back and they said its not the riser its the bushings so they sent me the bushing and replaced them but handlebars risers bolts on the right side keeps coming loose because the riser is striped, i don't want them to touch anything on this bike because apparently they don't know what there're doing. I want them to stop sending me out on a bike that's not safe. They have been getting top dollar from me and i get the worst service i ever seen. i also want to file a suit against them for unsafe motorcycle sale. I watched them tighten them down with a torque wrench with 30lb but the bars were lopsided and came loose because the riser is stripped. when i returned they kept telling me it wasn't anything wrong with the riser and now that you can't tighten it then the bike is not safe to ride again. they told me they were going to replace the seat when i bought it . but after the sale was final they did the lest amount of work and did not do what they said i was over charged.

  Business Response

  Date: 11/22/2023

  We are aware of *** ********** complaint and issues surrounding his recent purchase. We feel we have done our very best to satisfy him throughout this process. *** ******** purchased a used motorcycle and chose to purchase new parts and accessories at time of purchase. His parts totaled $875.54 with the option to have our service department install them for $1320.00. Total with tax was $2270.84. We completed the work at his request. When he arrived to pick up the vehicle, he was upset that he felt that he was overcharged. Although this was negotiated before the parts were ordered and work performed, we made every attempt to satisfy our customers concerns. The GM offered him a good will gesture by giving him a free $200.00 gift card to use at our store for future purchases. *** ******** accepted it. Two months later, we received a call stating that he was having issues with his vehicle. We offered to pick it up. He chose to ride it to our dealership, were we inspected and resolved his current issue. Both our Master Technician and GM were present for the repairs of tightening his handlebars to manufacturer specifications. We feel that all terms and conditions of the sale were met as well as additional good will gestures in attempts to maintain customer satisfaction. No further outstanding items are currently owed to *** ******** at this time. 

  Customer Answer

  Date: 11/27/2023

  They did come pick the bike up at the house. I have witnesses and the bike was brought in because they wrapped electrical tape around the oil cap and it was so tight it took two people to get it off. they did that on purpose also oil was way overfull and on my way home oil got all over the brakes and rear tire which they had to replace thats why they had to pick the bike up funnynthey didn't say anything about that. They lied about everything!!!!!

  Business Response

  Date: 11/28/2023

  Any and all issues *** ******** has brought to our attention or that we have observed during inspection of the vehicle have been addressed and/or resolved. We have offered him store credit as a good will gesture and continue to provide the highest level of customer service during our interactions. No further service work remains outstanding at this time. *** ******** is in possession of his vehicle and is not currently being evaluated for any ongoing issues at our dealership. 

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a clutch cable problem and trouble starting my 2016 cbr1000rr. Ride now picked up my bike 4 months ago. While they had my bike, the customer service was horrible, and there was no verbal communication. When I would finally get ahold of them, they would say something else needed fixing. I even had to bring in another starter. $2930.00 later, I go to pick up my bike. The bike still won't start, so they never fixed the original problem (said they couldn't figure it out). Jump started it to ride home and run out of gas. Pull over for gas and see oil spirting all over. Then I saw the starter side cover that had 12 bolts, but only one was snug, and the remaining 11 were 1/2 inch out, with the oil dipstick not even screwed in. My plastics are not even put on right and missing bolts. I've taken videos and pictures, and I am disgusted with this whole experience. They are supposed to be professional mechanics, and my bike is worse now than when it went in. I've called to speak to a manager twice, and it's been over 3 hours, and still no return call. I work hard for my money, so this expense was difficult, but even worse is the fact that they didn't fix the problem, and they totally took advantage of me, the consumer. $2930.00, and I have to put my bike back together, buy oil and gas, and jump start my bike just to ride. They pretty much said they don’t care and now I wonder what else might be half done, the things I can't see. Maybe the manager will actually call me to explain ************

  Business Response

  Date: 05/30/2023

   

  Good Afternoon - This is the timeline of this units history in our service department including the notes, and dates. 

  Unit was picked up from customer free of charge in December 2022.
  12/21/22 - Clutch cable and pin replaced and diagnostic of several other issues was noted. Oil change and inspection was also completed during this time.
  12/21/22 - Recommendations and parts added to RO. Jobs authorized and parts ordered. Customer either declined or did not respond to recommendations for tires and battery. Approved clutch work and fork seals, customer provided fork seals.
  1/7/23 - Fork seal work completed.
  2/2/23 - Cutch parts installed. Post installation multiple contact attempts were made with messages left. 
  Unit still in no-start condition. Starter still not received. 
  FROM RO:
  2/14 CA- CLM RETURNING CALL TO NEW NUMBER - Advised previous number disconnected 
  2/14 CA- SWC INFORMED UNIT NEEDS STARTER CUSTOMER OK REPLACEMENT WILL SUPPLY STARTER HIMSELF 

  3/18 CA- SWC CUSTOMER CAME IN WONDERING STATUS OF UNIT, PRESENTED TOTAL CHARGES PREVIOUSLY AUTHORIZED ($2448) CUSTOMER WAS UNSURE WHY BILL IS SO HIGH. INFORMED CUSTOMER ALL PREVIOUS WORK WAS AUTHORIZED, UNIT STILL NEEDS STARTER REPLACEMENT. CUSTOMER IS GOING TO GO HOME AND RETRIEVE STARTER THEN RETURN TO INSTALL. CUSTOMER GIVEN UPDATED QUOTE OF 2729 AND OK'D WILL POSSIBLY FINANCE BALANCE. - Another new number was provided this time as well. 
  

  Continued:
  4/4 - Customer returned with used starter and starter was replaced. Tech found step down gear missing teeth and replacement was authorized. 
  5/6 - Gear replaced - Did not solve problem. Tech advised using NEW starter for repair. Customer declined.
  5/9 - CA CLM - Advisor called and left message.
  
  5/24 CA- SWC CUSTOMER IS TRYING TO SECURE FUNDS. IS AWARE OF CURRENT STATE OF BIKE (STILL NOT STARTING) AND IS GOING TO PICK UP UNIT AND DOES NOT WANT TO CONTINUE DIAG. CUSTOMER IS AWARE THE CURRENT BALANCE DUE OF 2930 IS NEEDED TO PICK UP UNIT. CUSTOMER ATTEMPTING BOTH DIGNIFI AND SECURING FUNDS PRIVATELY. 
  
  5/26 CA- SWC BALANCE PAID OVER PHONE READY FOR PICKUP
  
  After speaking with the technician, the unit arrived with multiple zip-ties securing fairings. Unit appeared to have not been operated for "quite some time"
  Multiple "new numbers" listed in notes section of RO. Looks like gap in communication from 2/14 to 3/18 was from customer changing number. MPI not filled out correctly and RO missing notes from tech regarding any issues. Loose hardware complaint unclear from pictures. Pictures did not match description in BBB complaint. Pictures posted on google business page, NOT with BBB. 
  Advisor: Cole
  Tech: Zack

  Please let me know if you need anything further. 

  Thank you,

  Allen 

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday Febuary 18th, I arrived at the business to recieve an appraisal for a vehicle that I own. I never received an appraisal and they ran my credit without my consent. I made it known that i did not want my credit ran until I received an appraisal amount. I want the credit inquiry removed from my credit report.

  Business Response

  Date: 02/22/2023

  Good Afternoon – Charles Smith came in to purchase a vehicle and trade in his current vehicle that had some prior damage. He signed a credit application and brought in his girlfriend to be a co-signer if needed. He was not pleased with the offer we made for his vehicle and he lost his temper and left the dealership.
  
  
  

  Customer Answer

  Date: 02/27/2023

  I did not consent to the credit application, I wanted to know what my trade in value was before having my credit ran. They had me do a pre-approval application, which they said does not affect credit. 

  Business Response

  Date: 02/28/2023

  We one have one credit application and I uploaded a scan of the agreement and the signature from the application for reference. 

   

   

  Customer Answer

  Date: 04/14/2023

  I have attached the emails of my intention of going there on the date of incident for an appraisal. I was obviously misled into signing a credit application. My entire intention was to see what the value was for my vehicle. That is why I got upset when they came out with the terms because I didn't realize that they were running my credit. 

• Initial Complaint

  Date:02/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Rzr 170 from Ridenow East Tucson. I paid off the loan and have, sold the vehicle and have requested my service contract warranty refund with Ridenow. I spoke with ******* (******) and they had cut the check on 24 December 2022. Since then I have contacted Ridenow East 6 times, corporate 2 times, and ******* 4 times in order to locate my refund check. Ridenow will take my phone call and then state “we are busy we will call you back” which they don’t do. They have had their finance department look into this situation and have no answers. Managers with either Sales, Finance, or GM will not call back or answer the questions. This process started in December 2022 and now it is February 2023 with still no solution.

  Business Response

  Date: 02/14/2023

  Good Morning - The check is here at the dealership and awaiting pickup. The customer has been notified that it is available. 

   

  Thank you,

  Allen 

  Customer Answer

  Date: 02/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19389755, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I received a phone call at 4pm from the Manager that the check was ready.
  
  
  
  Regards,
  
  
  
  ***** ******
  
  
  
   
  

• Initial Complaint

  Date:02/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Polaris RZR in 2019 with them and we added the Gap insurance. The loan was for 5 years, in 2022 we decide to pay off our loan had to receive a partial refund for the GAP insurance. In October 2022 we made the final payment, We contacted the insurance company on December 13 and they told us the check has been released to Ridenow since December 6 th 2022. We contacted Ridenow in December 17 and they told us to go over and sign some paperwork that is left in order to process that check, also they told us I will take about 4 weeks becasue "Christmas". We waited the 4 weeks like they said, we called and talk to ****** **** sales manager he told us that there is nothing on file for us, to send him a email with the account number and that he would take care of it. Email sent on Jan 19 and haven't received any updates. We decide to go to the store on Feb 10, and talk to John he said he spoke to the General Manager and that I will be receiving a phone call on Feb 10 about the update, I got nothing. This company thinks we have time to waste with their irresponsibility and lack of communication.

  Business Response

  Date: 02/11/2023

  2/11/2023
  
  The customer stopped by the dealership today to pick up the
  check for the GAP refund. This has been resolved.
  
  Thank you,
  ***** 

  Customer Answer

  Date: 02/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19387834, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ****** *******