Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable UNITED CONSUMER FINANCIAL, I do not have a contract with BASS & ASSOCIATES OF AZ , they did not provide me with the original contract as I requested.

  Business Response

  Date: 10/16/2024

  RESPONSE TO BBB #22391929
  
  Complainant is formally
  disputing the debt owed to United Consumer Financial Services (UCFS). Additionally,
  Complainant is disputing being in a contractual relationship with Bass &
  Associates, P.C of AZ (Bass) and stating that Bass did not provide the original
  contract as requested. Bass is a law firm that represents a variety of clients
  under a limited scope engagement. Bass previously represented UCFS with respect
  to this account, but has never been in a contractual relationship with the
  Complainant. Bass has no record of a request from the Complainant for the
  original contract. Complainant is requesting correction of her credit reports
  and that the debt be deleted from Complainant’s consumer reports. Bass does not
  report debts to credit reporting agencies. Bass has communicated Consumer’s
  request regarding credit report handling to UCFS directly.
  
  Note:  By
  posting this information on your website, we believe that the BBB has assumed
  responsibility for protecting the consumer’s privacy, and non-public
  information from being viewed by third parties. Pursuant to section 805(b) of
  the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without
  the prior express consent of the consumer given directly to the debt collector,
  or the express permission of a court of competent jurisdiction, or as
  reasonably necessary to effectuate a post judgment judicial remedy, a debt
  collector may not communicate in connection with the collection of any debt,
  with any person other than the consumer, his attorney, a consumer reporting
  agency if otherwise permitted by law, the creditor, the attorney of the
  creditor, or the attorney of the debt collector.” In addition there may be
  other federal and/or state privacy laws that apply to release of information
  regarding the consumer in question. Therefore, because of the possibility that
  the customer’s review and our response may be publicly posted on the BBB
  website, we have omitted all nonpublic, personal information regarding the
  consumer from our response. Please do not hesitate to contact us if we can be
  of further assistance.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother-in-law passed away earlier this year. We (her son & myself) received this letter requesting information, however, unsure if this is legitmate or a scam. I have attempted multiple times to reach the number listed on the letter and there is no answer. I do not feel comfortable supplying information without more information from the law firm.

  Business Response

  Date: 05/20/2024

  Clients place accounts with Bass & Associates, P.C.
  (Bass) under a limited scope engagement. Our primary role is to gather
  information and attempt to collect debts for the accounts placed with our
  office. This includes sending letters, placing phone calls and obtaining copies
  of death certificates to facilitate the filing of estate claims.
  
  According to our records, a research letter was sent seeking
  to identify the Representative of the estate. Our office has confirmed that our
  phones are operational and being monitored during business hours. If the calls
  were made after hours, there have been no messages left regarding these accounts.
  
  Per the request of the Complainant in the BBB complaint, the
  desired outcome was to have no further contract by the business. Bass will
  cease all further communications with the Complainant, aside from this posting
  to the BBB website.
  
  
  Note:  By posting this information on your website,
  we believe that the BBB has assumed responsibility for protecting the
  consumer’s privacy, and non-public information from being viewed by third
  parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act
  (FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the
  consumer given directly to the debt collector, or the express permission of a
  court of competent jurisdiction, or as reasonably necessary to effectuate a
  post judgment judicial remedy, a debt collector may not communicate in
  connection with the collection of any debt, with any person other than the
  consumer, his attorney, a consumer reporting agency if otherwise permitted by
  law, the creditor, the attorney of the creditor, or the attorney of the debt
  collector.” Per Regulation F § 1006.6(a)(4), the term consumer includes the
  executor or administrator of the consumer’s estate, if the consumer is
  deceased. The terms executor or administrator include the personal
  representative of the consumer’s estate. A personal representative is any
  person who is authorized to act on behalf of the deceased consumer’s estate.  In addition, there may be other federal and/or
  state privacy laws that apply to release of information regarding the consumer
  in question. Therefore, because of the possibility that the customer’s review
  and our response may be publicly posted on the BBB website, we have omitted all
  nonpublic, personal information regarding the consumer from our response.
  Please do not hesitate to contact us if we can be of further assistance.
  

  Customer Answer

  Date: 05/21/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21705116, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  Michelle Oberlin
  
  
  
   
  

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Bass & Associates, asking for contact info for executor of my husband's estate. At first I thought this might be a scam, but I looked them up and found they're one of the disgusting companies that feed off peoples' hardships. I took care of my husband for 15 years, but when I started cancer treatment, I had to put him in a nursing home. My husband has been dead for over a year and I've been fighting cancer for almost 1.5 years. My husband was a disabled veteran, who had just started getting medical help and finally some compensation, 50 years after he was mugged on the Army base and almost killed. When he died, the VA took his check back out of our account and I was only getting my social security of less than $1,000. It took them several months before they sent it. Why can't these disgusting companies that feed off peoples' hardships just leave the dead alone? They're trying to feed off the dead like buzzards eating roadkill. Disgusting!

  Business Response

  Date: 01/18/2024

  Complaint
  is in response to a letter that Bass & Associates, P.C. (Bass) sent looking
  for estate information. Bass & Associates, P.C. is a law firm that
  represents a variety of clients, one of whom holds an account for a consumer
  associated with the address where the inquiry letter was sent. The purpose of
  this letter is to obtain probate information, since the consumer is deceased.
  Bass cannot provide any additional information without violating the privacy of
  the consumer.
  Per the
  request of the Complainant in the BBB complaint, the account was flagged as “Do
  Not Contact” and closed in our office. Bass will cease all further communications
  with the Complainant, aside from this posting to the BBB website.
  End of response
  
  Note:  By posting this information on your website,
  we believe that the BBB has assumed responsibility for protecting the
  consumer’s privacy, and non-public information from being viewed by third
  parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act
  (FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the
  consumer given directly to the debt collector, or the express permission of a
  court of competent jurisdiction, or as reasonably necessary to effectuate a
  post judgment judicial remedy, a debt collector may not communicate in
  connection with the collection of any debt, with any person other than the
  consumer, his attorney, a consumer reporting agency if otherwise permitted by
  law, the creditor, the attorney of the creditor, or the attorney of the debt
  collector.” In addition, there may be other federal and/or state privacy laws
  that apply to release of information regarding the consumer in question.
  Therefore, because of the possibility that the customer’s review and our
  response may be publicly posted on the BBB website, we have omitted all
  nonpublic, personal information regarding the consumer from our response.
  Please do not hesitate to contact us if we can be of further assistance.