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          Hidden Crown Hair has 1 locations, listed below.

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            Business ProfileforHidden Crown Hair

            Hair Products

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            11/2/2016
            Business Management
            • Ms. Bonnie, Owner
            Contact Information

            Principal

            • Ms. Bonnie, Owner

            Customer Contact

            • Ms. Bonnie, Owner

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/11/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I have been studying and reviewing Google and tik tok for hidden crown product comparing with other companies for best review come to find out lately that all the girls on tik tok are paid . My product arrived day after I ordered I honestly expected I would sign for this being that it was $455.00, my fed ex plastic bag was thrown on the ground on my porch! I thought for this celebrity popular hidden crown hair it would come in a box protected. Instead when I removed from the fed ex package I noticed immediately the hanging bag that is bragged about so much on tik tok was damaged holes all up and found to be so tacky a bag yiu could find at WM and unprofessional absolutely atrocious! I don’t know what celebrity hidden crown is speaking of but it sure is not Kim K. So I zip down the bag the so called hidden hanging hair bag to find my V Clip folded in half not hanging long ways but thrown at bottom with the gold hanger hook sticking inside the bag the hair is in with side seal broken. well we all know now this is a total set up why because this is hidden crowns rule the seal or tie clip can’t be broken! So they don’t have to refund how convenient. Not to mention you CAN NEVER! Speak to a live agent EVER all correspondence is by way of text you heard that right . Why? So they don’t have to deal with their unhappy consumers they have wronged. $455.00 is large amount of money that warrants a verbal communication especially the way my product was delivered . Very very sad.
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            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sabrina F

            5 stars

            01/12/2024

            This hair extensions company is top notch! Great quality hair, array of styles, lengths and colors and their stellar CS team is professional and efficient.I will buy only from them moving forward. I WAS a Remi only client!!Thank you for a fabulous 1st time CS experience and purchase.Date of experience: January 12, ****

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