Business ProfileforBaker's Distinctive Home Furnishings

The date of original purchase was Feb. 22,2023. A power reclining sofa with power head rests, stock number 2900-62H for the amount of $ 2759.00 plus sales tax of $ 240.03. An additional,Gold plan insurance policy was purchased for $ 350.00 that is good for five years. The couch was also purchased with a matching swivel gliding recliner that has been no problem. The couch was delivered in May 2023 and within 3 months the cushions in across the two main reclining zones have failed with a two inch height deferential between the center cushion and right seating position. The left seat position is also failing with an inch deferential as compared to the center seat cushion. Both side seats have developed cushion sag that causes the person to list to either the left or right depending on which seat a person is in. Photos of the problem were emailed to Dan at Bakers on Sept., 26, 2023. Workers from Bakers came within two weeks to examine problem, agreed that we had cushion failure in both seating and back support area. They had to refer us to the company that represents the manufacturer, Flexsteel. We e received a notice on Oct. 5, 2023 that material had been ordered to fix the sagging cushion problem. To date no cushion repair or company has contacted us, two additional trips were made to the Bakers location on Grant road, the first was a heated discussion with Dan the manager in charge of all furniture repair issues. A second follow up trip was made by Joseph Sierakoski on Nov. 2, 2023 in an attempt to speak to the store Owner Mr. Baker, who could not be found. Our salesman, James helped me and assured me on Nov. 2, 2023 that he would look into the issue and call me the next day as to our pending status as Dan was out sick. No call was made to me after 11 days. A new call was made Nov. 13, talked to Dan and no progress had been made yet. We desire to get a refund or replacement sofa for the defective one.