Customer ReviewsforBrake Masters of Tucson, LLC

The ****** and 38th Street location in ******* attempted to overcharge me by $400, claiming I had a faulty caliper. However, two other mechanics confirmed that there was nothing wrong with my caliper. I contacted Brake Masters corporate via email on April 2nd, filled out their follow-up survey, and left a voicemail, but received no response. After escalating the issue on April 18th through ******* Yelp, and ******** reviews, the company replied to my ****** review with a generic message requesting that I email the same address I had messaged on April 2nd, and also provided a fax number. To date, there has been no meaningful response from the company.*****************************************

I had an appointment at 11 am this morning I waited for 2 hours with no movement on the brake check when I protested manager told me to leave how come, youre gonna be run a business like that good luck Master running this kind of attitude, Employees

I was told my rotors needed replaced by another auto repair. But my truck is only 4 yrs old . I took it to Brake Masters in Ahwatukee **. They did a free inspection of my brakes and said they were fine and the pads didn't even need replaced. I appreciate their honesty as they could have replaced the pads or not and charged me, I wouldn't have known. I will be returning to their business for my upcoming oil change. Thank you for not fleecing this senior citizen. ********

Took my van to brake master in ******* ******* paid **** dollars when I drove the van leaving brake master the pedal went straight to the floor I had no brakes what is going on with this company?? Never again will I go to brake master the quality of work has gone downhill word of advice do Not take your vehicle to the crappy service brake master

I got new tires for my car and noticed my car was slightly pulling to the right so I figured I needed an alignment. I brought my car into this shop and asked for an alignment. I was told that the car needed an new rack and pinion as well as new control arms and tie rod ends and the whole nine... after everything was said and done, I was quoted $2,200 for a $100 alignment.... I was absolutely blown away. I took my car to two other local owned shops in the area and was told that my car was in perfect driving conditions and did not require anything that Brake Masters quoted me. I really do not appreciate Brake Masters wasting my time and telling me false information about my car and trying to rip me off. I would like some type of compensation for a wasted day driving around and searching for people to look at my car only to tell me that it was perfectly fine. This place has also pulled this move on me in the past and after I paid all the money I didn't need to spend, my vehicle's alignment issues were not resolved, and when I took it back, I was told that it was because I had "aftermarket" suspension. Why was this not mentioned when I initially took my vehicle in?!

This establishment would not take responsibility for worsening the issue with my vehicle. I brought my truck in to have a fuel injector service done, as my truck was beginning to run a little rough at idle. When I arrived to pick up my vehicle they were just pulling my truck out of the bay. ****, the Store manager, informed me that the service did not fix my problem. I accepted this, paid and left. When I started it up and left the parking lot, I noticed the Check Engine light was on. It WAS NOT on when I brought in the vehicle. In addition, the truck was now running extremely rough at Idle. When I called back the next morning to try to get it back in for them to fix, I was told that I could bring it in and he would try to look at it Monday. I work so I told him Monday would not work. My husband who previously worked as a mechanic ran a diagnostic at home and pulled up P0307 #7 Misfire. Long story short, I called another business close by, thinking it needed a tune up. The Manager at this store, reset the check engine light, took it for a test drive and blew out the carbon which has most likely fouled the plug. He said that the service was most likely rushed and done too quickly. This establishment will get ALL of our business going forward. He did not charge me anything and took time to take a quick look, since he was pretty sure what was happening. Brake masters, did not even offer to fix what they messed up. They wanted me to bring it back at their convenience and charge me $170 to run a diagnostic. I was looking for an honest establishment to take my vehicle to get fixed, but after experiencing this, I will not be back.