Additional business information
At-a-glance
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Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 6179 E Broadway Blvd, Tucson, AZ 85711-4028
- BBB File Opened:
- 8/1/1983
- Years in Business:
- 41
- Business Started:
- 2/8/1983
- Business Incorporated:
- 7/25/1983
- Accredited Since:
- 5/1/1986
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Brake Masters
- Business Management
- Mr. Eric Laytin, Vice President
- Mr. Richard Fortuno, CEO
- Ms. Sarah Laytin, Secretary
- Mr. Shalom Laytin, President
- Christian Smith
- Contact Information
Customer Contact
- Christian Smith
- Additional Contact Information
Fax Numbers
- (520) 512-1000Primary Fax
Email Addresses
- Sales
- Customer Service
- (520) 512-1000
Customer Complaints
103 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
33 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Dave D
09/09/2024
Brake Masters of Tucson, LLC Response
09/10/2024
Subject: Clarification and Resolution Regarding Recent Review
I am writing to address some inaccuracies in your recent review and to clarify our position on the matters discussed.
Firstly, please note that brake inspections are provided free of charge. It is also important to highlight that the issue with your vehicle emerged after driving over 250 miles. Following this, the vehicle was inspected by an independent third party, which found no damage related to the lug nuts being improperly torqued, and issued a clean bill of health.
Our office remained in communication with you until the inspection took place. However, there was a delay in your response, as we did not hear from you until September 9th. On this date, we requested the receipt for the inspection to facilitate reimbursement, which was initially requested on September 5th. As of September 10th, we have not yet received this receipt.
Furthermore, as of September 10th, we have confirmed that the windshield wipers were not replaced by Brake Masters. We apologize for this oversight and are prepared to refund you for the cost of the wipers that were not installed.
To resolve this matter, we kindly ask you to provide the receipt for the inspection.
Once received, Brake Masters will process refunds for both the inspection and the windshield wiper blades.
Thank you for your attention to this matter. We look forward to resolving this issue to your satisfaction.
Sincerely
Brake Masters
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