ComplaintsforClever Investor LLC

• Initial Complaint

  09/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a few issues with this company. I am seeking a partial refund but I also want to inform the public so others don't make the same mistake I did. First of all, I feel I was totally sold to and lied to about what I would be getting with their mentoring program. Instead they throw all this info at you but you are still left to figure it out on your own. I was basically told I would be guided every step of the way for setting up websites, creating campaigns, etc. I wasn't ready to commit to it and the sales guy roped me into it. Just a warning to others, definitely take some time and think about it before you commit. About 5 days after signing up (2 days past the refund period) my mom fell very ill with a chronic disease which has taken me away from time to commit to the program. I have hardly tapped into the program but they still claim they can't refund education and all they can do is let me push out my 6 month program to a different date. Over the weekend my son was admitted to the hospital and now I really need those funds to pay medical bills, the company unfortunately still will not refund the money. And now that I am in need of those funds for medical bills I just feel sick to my stomach about it. I don't believe they are a bad company, I just find it odd that they can't sympathize with life circumstances and I want to warn others about it. It's no small amount of money and I feel the company should be providing more than they do. I am not even seeking a full refund, just a partial to make up for the resources that were provided.

  Business response

  10/03/2023

  This is being resolved with the customer directly. 

  Customer response

  10/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 19, 2022 they tried to charge my card but the payment wouldn't go though and I got locked out of the website. Even tough they did receive the payment by Oct 24, 2022 and that's the day it posted so the charge was a couple days before that. I continued to try to get on but it never opened to the Deal Automator where I could access the site. So my complaint is that they got there money for the month but I never received my service I paid for. $99

  Business response

  11/02/2022

  Hello, 

  As stated in our reply to you in 11/1/2022, from Ticket ******, it looks like you have two subscriptions. The PRO Membership, which was included with your Do Deals With Me order and bills at $97 a month and then there is the Deal Automator paid version, which you bought in 7/19/2022 and bills ta $99 a month. 
   
  The PRO membership charge appears to have declined for October so access was restricted to the membership only and your most recent Deal Automator charge was 10/19/2022, which is correct for the 30 day billing cycle from your purchase. Deal Automator is set to bill on 11/19/2022 at $99. 

  You are not locked out of your account and can still access both your student portal and the Deal Automator. 

  If you wish to modify your subscriptions please reply to our email in Ticket #******

• Initial Complaint

  06/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a purchase with clever investor on 5/30/2022 that has a 30 money back guarantee. As of 6/16/22 Ive been attempting to get a refund of $97. The product has not been opened or used. I joined one meeting and decided it wasnt for me. Ive sent several email bc they dont provide a CS ph#. I was told in am email "Great new! You wont be billed going forward. In an attempt to distract me from the 30 da refund policy. Ive sent several emails and no response other than automated responses. Please help me resolve this. As I have pictures of the pages with the guarantee specified and am unemployed and need this refund. Below is the email I rcvd with no mention of REFUND as the Ticket requested, Ive also attached a pic of the guarantee: Support Team (Clever Investor)Jun 16, 2022, 4:00 PM MST Hello *******, Thank you for reaching out to Clever Investor. I am sorry you wish to cancel your PRO Membership but am happy to help your resolve your request. As requested, I have cancelled your subscription and you will not be billed moving forward. If you wish to rejoin our PRO Membership at anytime, you can sign up here: Sign up for PRO Warmly,**** ??Clever Investor Support Team Monday- Friday 9 AM to 4 PM (******* MST)CLOSED on Weekends and Holidays You may be sent a survey upon your ticket being closed. Your feedback helps us help you!

  Business response

  06/20/2022

  This refund was requested on 6/16/2022  and approved on 6/20/2022. Please allow 5-7 business days for the funds to appear to your account and email our team for any additional questions. 

• Initial Complaint

  07/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid for a program with the company after realizing that I didn't have the time to pursue the program i called to cancel.I was only refunded for one of the program unfortunately i was not refunded for the other when i contacted the company they said it was after the refund time frame

  Business response

  07/27/2021

  This account purchased the Free House Formula ($97) and Profit Bundle Maximizer ($997) courses on 7/2/2021. Your initial refund request was on 7/9/2021. Per our Terms of Service, the Free House Formula course has a 90 day money back guarantee which we have honored and the Profit Bundle Maximizer has a 3 day refund period and was appropriately denied. As we are unable to refund the latter, you have retained access to this course in your student portal. See below for Terms of Service regarding the in question item: 

  The Company has an unconditional 3 Day, No Risk, Money Back Guarantee on the Profit Maximizer Bundle (including one or more of the following; Lease Option Multiplier, Wealth Maximizer Masterclass, Negotiation and Influence, Quick Flips for Big Profits, Deal Funding Portal, Ultimate Private Money Package, Deal Automator 6 months Free) which makes your purchase completely risk-free. We do not give refunds if you cancel after 3 days.

   

• Initial Complaint

  07/17/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Clever investor Does not disclose the information . After paying for it then they disclose the full time job an the website that you have to have. After requesting a refined they keep charging every month.

  Business response

  07/19/2021

  Hello *****. I have reviewed your account and it does appear there was a mis-charge on 7/15/2021 for $97 as you contacted our Support team to cancel on 6/22/2021 and we replied to your request by email. This has been escalated to our billing team for refund. Please allow 5-7 business days for this to be returned to your account. I have confirmed both of your subscriptions are now inactive and you will retain access through your next **** date for the Deal Automator only, as the PRO Membership has been sent for a refund and access will be removed immediately. However, regarding claims of not disclosing information, the program you purchased provides information and education regarding real estate investing and we are not responsible for any additional charges setting up your business may incur. We simply provide the education aspect of deal in various strategies for real estate. Our Terms of Service are readily available for all  our customers on our website and upon request. If you have further concerns regarding your account, we ask that you reach out to us directly. 

• Initial Complaint

  07/16/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was charged $97 without authorization for a "Pro" membership with a real estate training firm that I don't recall ordering/agreeing to. I AM a regular member of that company since October of 2020, but I don't recall ordering that service with that almost-$100 monthly charge!I've emailed their support unit ("[email protected]") and they just replied that they had opened a "support-ticket" (in so many words) about it. That was SIX DAYS ago; and I've received NO action, email, or call from them! I just emailed them informing them I was filing this complaint with you, and also one with the Ariz. ************************** My phone number is> **************. Any help you can provide would be appreciated!--************************* **************, **.

  Business response

  07/19/2021

  "Support Tickets" are the emails you send to our team and we work out of our customer management system to reply to you. Sent and received emails for you would be kept in your own email platform, not your *********************** Email confirmation is sent out to you after you send us an email to our Support team that our team has received your request as well as our reply which generally can take up to 1 business day. Your original request was sent to us on a Saturday when our office is unavailable but we did reply 7/12/21 which would be the next business day; which explained the charges and requested follow up information from you, which you did not provide. 
  
  As our original reply stated, we have confirmed a $97 charge from 7/8/21 which was for the PRO Membership you originally purchased as a bundle. Once that 6 month bundle expires, it will automatically **** you at the normal rate of $97 a month. As you enrolled into this service it is not considered a fraudulent charge. I show your account is already under review for a requested refund of the July charge. As far as the charge from 6/29/21, your account has no record of a charge matching up with this date and are again requesting additional details from you regarding this charge. Our Support team has emailed you a similar request on both 7/12 and 7/19.  Please provide either a phone number, the last 4 of the card and expiration date, or proof of that charge so we may audit the order for you. 

• Initial Complaint

  05/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My data privacy was violated after making purchases with Clever Investor. I repeatedly contacted them including the founder to get resolution. They published my password in plain text in their communication. This violates my data privacy. I want to know what they are doing to remedy this as well I want a refund of the $891 I paid to this company. I do not trust them with my data and have been very rude repeatedly in trying to get this resolved. They are a very dangerous company in handling data and leaking private information and providing no information what they are doing to correct the data privacy issues.

  Business response

  05/11/2021

  Per the original email from our Compliance Liaison in the original email, "Your concerns were brought to my desk and in further research, I found that Clever Investor was not bound to any regulation at the time in question. Though the regulation was approved by the ************** Parliament on 14 April 2016 the effective date for the regulation was set to 25 May 2018 to allow affected businesses to come into compliance. As of 25 May 2018, Clever Investor was found to be Compliant with the ************ Protection Regulation and has remained in compliance since." There have not been any data breaches within Clever Investor either. We have verified everything that was sent to you in the original email is still valid. 
  
  Also, per the original email from our Compliance Liaison. 
  "It has been brought to my attention that you believe that your data was compromised when an email containing access information sent in November 2017 was sent to you. Not only does the date in which you claim there was a data breach fall outside of the effective date of the ***** but also the **** official legislation document defines a data breach as
  
  personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed; * (bold added)
  By purchasing the product you agreed to receive an email containing access information.  As the access email was, by your admission, received by you there was no unauthorized access to any information."
  
  There was no violation as you claim. 
  

  Customer response

  05/18/2021

  My data privacy has been violated. Please help. This company is dangerous with how they are treating customer data. They published my full password in communication and are taking no responsibility for it. The way the respond is scary as my information is being shared externally. I am also a ** citizen and live in **********. Please help as this company is a bad with customer ************* Thank you.

  Business response

  05/21/2021

  As previously mentioned, there was no violation in regards to your data. Your original claim of data breach from November 2017 falls outside of the effective date of the ***** but also the **** official legislation document defines a data breach as 'personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed; "

   

  The password provided to you was within regulations and is noted in our Terms of Service that in order to access our site you will need a user name and password which is provided through our sites registration process and that you are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities (whether by you or by others) that occur under your password or account.

  Customer response

  06/07/2021

  Since **** the *********************************** Act protects nonpublic personal information (NPI), which is defined as any information collected about an individual in connection with providing a financial product or service, unless that information is otherwise publicly available. 

  
  The ********************************** ***************** financial institutions companies that offer consumers financial products or services like loans, financial or investment advice, or insurance to explain their information-sharing practices to their customers and to safeguard sensitive data.
  
  Normally data privacy notifications are mailed out frequently, explaining the categories of NPI that are being collected and shared along with special opt-out instructions. Consumers can opt-out if they dont wish that information to be sent to a non- affiliated third party. ****** and Gmail would be considered a non- affiliated third party. My password was published in plain text by Clever Investor within the email they sent to my Gmail account violating my data privacy.

  Clever Investor is acting very dangerously with my private data. Refund me via check what I paid for your financial product as well demonstrate to me what you are doing to protect my data moving forward.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩