Reviews
This profile includes reviews for DriveTime's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,596 Customer Reviews
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Review fromJeffrey J
Date: 07/30/2025
5 starsVery helpful salesperson, usually spend about 8 hours at a dealership, got out of there with a car in about 5 hours.Review fromSherri W
Date: 07/29/2025
5 starsVery helpful, professional with the whole experience. This is the second time Ive done business with DriveTime and will come back for a third time later on. **** was amazing at the ***************************************************************. She is amazing I will tell family and friends to do business with her.Review fromYvette R
Date: 07/29/2025
5 starsI thought it was a scam. Until i came out with a vehicle if my choice. Mr. ***** was patience. He helped me as soon as I walked in door. I was very satisfied with the way he helped me. Awesome salesmanReview fromBeatricia C
Date: 07/28/2025
5 starsMy salesman ****** was wonderful! I had a great experience and he allowed me to test drive what I wanted to make sure I left with what I wanted.Review fromWilbur P
Date: 07/28/2025
4 starsI applied online and got approved. Went in the next day , was able to test drive the vehicle I choose, and came back filled out paperwork and off I went . They were kind and thorough and were able to help me in my situation.Review fromChris F
Date: 07/27/2025
4 starsFast process, only negative was only 1 key. Staff courteous and responsive.Review fromTaylor S
Date: 07/26/2025
5 stars***** at DriveTime Montclair was Awesome! Not only was he friendly, professional and very patient he goes above and beyond to take every measure to take care of all his customers needs he was more than willing to stay overtime to help me. Ask for ***** he is the Best! I highly recommend.Review fromRaymond P
Date: 07/25/2025
5 starsThe Kissimmee Drive Time location is without a doubt, a great place to purchase your next vehicle. They'll work with you as far as they can and will exhaust every possible avenue to make sure you're a VERY customer by the time you decide whether or not to purchase from them.Review fromMike K
Date: 07/25/2025
5 starsHad a very good experience with the *********** mo location. ******* was very polite and helpful to any and all questions I had. Took every step to get me in the vehicle I wanted. Highly recommended this locationReview fromRhonda S
Date: 07/23/2025
1 starThey get no stars from me I brought a car exactly 1yr ago a 2016 ******* Tucson I had to put multiple money into the car to keep it running and now the engine has failed car not running at all and they want trade this car in and give me another car after selling me this car at a very high price they also stated my warranty is over they only give you so many days unbelievable
DriveTime
Date: 07/25/2025
Thank you for bringing this matter to our attention; we appreciate the opportunity to address our customers concerns. We regret to hear of any mechanical concerns our customer has experienced and the frustrations this caused. Please know that we make every effort to prevent mechanical malfunctions by inspecting each of our vehicles before transporting them to our sales lots. However, since our vehicles are pre-owned, we are unable to predict exactly if or when these issues may arise. For this reason, we provide a 30-day, 1,500-mile warranty and offer our customers the option to purchase an additional protection plan. It is important for our customers to know that if the repairs needed on the vehicle are determined to be non-covered components, they would be considered the customers cost of ownership. In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). That said, we apologize once more for our customer's dissatisfaction with our **********************. If our customer wishes to discuss their concerns directly with us, we encourage them to contact our ***************************** at **************.
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