Complaints

This profile includes complaints for DriveTime's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DriveTime

  1720 W Rio Salado Pkwy Tempe, AZ 85281-6590

  
• 

  DriveTime

  400 N. Arizona Avenue Chandler, AZ 85224-4606

  
• 

  DriveTime

  5104 W. Glendale Ave Glendale, AZ 85301-2602

  
• 

  DriveTime - Pelham

  2205A Pelham Pkwy Pelham, AL 35124-1314

  
• 

  Drive Time

  10384 Atlantic Blvd Jacksonville, FL 32225-6685

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report a fraudulent auto loan account that appears on my credit report.There is an account with ********************/***********, account number ************, reportedly opened on 04/05/2021 with a balance of $1,876. I do not recognize or authorize this account and have never taken out a loan with this company.This appears to be the result of identity theft. I respectfully request that DriveTime/*********** investigate this matter and take all necessary steps to have this account removed from all credit bureaus.

  

  Business Response

  Date: 07/25/2025

  July 25, 2025
  
  Re:Complaint # ********
  
  To Whom It May Concern:
  
  We appreciate the opportunity to address your concerns. Upon review of our records, we located your purchase with DriveTime. However, the account referenced in your complaint does not match the information we have on file. For assistance regarding your complaint concerns, we recommend contacting the vehicle retailer or account servicer.
  
  Should you have any additional questions, you may contact our ***************************** at **************.
  
  Sincerely,
  
  ***** *.
  Agency Specialist

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It took me two weeks to write this because my experience has been so stressful. I bought a car from DriveTime, and within three weeks, I started having transmission issues. I informed SilverRock (the warranty company), and the first ******** they referred me to was unprofessional and claimed there was nothing wrong, saying he didnt report it because SilverRock doesnt pay enough. I then took it to ******, who also said nothing was wrong, but apparently never sent the documentation to SilverRock. I kept having transmission problems until I could no longer drive the car. Eventually, Automotive Perfections in ******* found and replaced the faulty transmission. After picking up the car, it started making loud noises, and warning lights came on. The shop then claimed the front end was damaged due to rust and that my ABS sensor and control arm boots were already bad issues I never had before. They refused to take responsibility, saying these problems were pre-existing. SilverRock wouldnt cover the repairs, and DriveTime said there was nothing they could do because the first ******** and ****** never documented the original issues. Now Im stuck with a car I cant drive, paying a car note and facing expensive repairs.I believe I was sold a lemon, and no one DriveTime, SilverRock, or the ******** is taking accountability. I am seeking legal action and media help to resolve this. Please help!Master ******** advised that I would have not be able to drive the car to them if the lower control arms was already damaged and and sensor before the repair

  

  Business Response

  Date: 07/23/2025

  July 23, 2025
  
  Re: Complaint #********
  
  To Whom It May Concern:
  
  Thank you for bringing your concerns to our attention. We take all feedback seriously and appreciate you taking the time to share your experience with us.
  
  Please be assured that your complaint is currently under review by our team and that we are committed to investigating the matter to ensure that appropriate actions are taken.
  
  Should we require any further information or clarification, we will reach out to you directly. Otherwise, please consider this acknowledgment as confirmation that your concerns are being addressed. If you have any additional information or supporting documentation that you would like us to review and consider, please contact us at the number provided below.
  
  Please note that we are unable to discuss specific account details via email due to privacy and security concerns. For any account-related inquiries or to further discuss this matter, we encourage you to contact us directly by phone.
  
  Thank you for your patience and understanding. If you require further information, please do not hesitate to contact our ***************************** at ************
  
  Sincerely,
  
  ***** *.
  Agency Specialist

• Initial Complaint

  Date:07/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2025 I purchased a 2016 ******* Elantra with ****** miles on iy from Drivetime of *******, **. I was told that the manufacturer warranty would transfer by the salesperson. Well fast forward less than 2 months to April 24, 2025 I was driving home from work the oil light on the car started flashing and the car stalled though restarted and i chose to have it towed anyway. I coasted into a gas station parking lot checked the oil and it was good. I had the vehicle towed home, I called DriveTime on April ******* spoke to the salesperson and his first question was did I buy their extended warranty. I however did not as at signing he told me the factory warranty would transfer. He then denied ever saying this to me. So on April ******* after getting off work I bought items for an oil change and changed out the oil pressure switch that seemed to fix the problem. Now fast forward to July ****** the oil light flickered again on my way home and I the car stalled again. I tried to restart the car for it to just click. I had to get a ride home and leave the car in a parking lot over night as my insurance could not secure a tow. So all that leading up to July 11, 2025 where I had a mobile mechanic come to my house to diagnose the problem only to be informed that my engine has seized at ****** miles. Now I have a ****** paperweight sitting in my driveway that I have to make the payments on and keep full coverage insurance on. DriveTime is the most crooked dealership I have ever had the displeasure of buying a vehicle from. Seems to me that they are in the practice of ripping people off with less than perfect credit. I would like to add that the salesperson offered me the extended warranty which I would have gotten but he informed me I would have to pay it in full on the day of purchase and that it could not be added to the financing. SHADY PRACTICE IF YOU ASK ME!!!!!!

  

  Business Response

  Date: 07/25/2025

  July 25, 2025
  
  Re: Complaint # ********
  
  To Whom It May Concern:
  
  Thank you for bringing your concerns to our attention. We take all feedback seriously and appreciate you taking the time to share your experience with us.
  
  Please be assured that your complaint is currently under review by our team and that we are committed to investigating the matter to ensure that appropriate actions are taken.
  
  Should we require any further information or clarification, we will reach out to you directly. Otherwise, please consider this acknowledgment as confirmation that your concerns are being addressed. If you have any additional information or supporting documentation regarding the engine replacement that you would like us to review and consider, please contact us at the number provided below.
  
  Please note that we are unable to discuss specific account details via email due to privacy and security concerns. For any account-related inquiries or to further discuss this matter, we encourage you to contact us directly by phone.
  
  Thank you for your patience and understanding. If you require further information, please do not hesitate to contact our ***************************** at ************.
  
  Sincerely,
  
  ***** *.
  Agency Specialist

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is Areol Chance I purchased a 2016 Jeep Patriot from Drivetime on 3/29/2025 in **************. 4/17/2025 I was advise the transmission is gone. The car is at the repair shop as of today 4/21/2025. Very concern and confused why they selling vehicles with bad transmission.

• Initial Complaint

  Date:11/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with charter communication. I do not have a contract DRIVETIME/*********** they didnt provide me with original contract as I requested I demand this account to be removed from my credit report

  

  Business Response

  Date: 12/02/2024

  Drivetime has identified this to be addressed to the incorrect company

• Initial Complaint

  Date:06/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a car from drivetime its had problems off and on and now the car completely stopped its having engine and transmission problems and the company wont do anything Ive only had the car 7 months

  

  Business Response

  Date: 06/10/2024

  DriveTime thanks the Better Business Bureau for the opportunity to address this matter. Please see attached with customer concerns

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 compass Jeep from Drivetime August 2023. I was charged ***** for a car that was worth ****** according to Blue Book Value. In May 16th 8 months after purchasing my car I had to have it towed because it started decelerating as my husband was driving. The auto service representative called to let me know the brake system was locked. I am being charged $1500 and the warranty covered only a wheel hub and a sensor. Its bad enough I was overcharged but to not cover at least half of the cost after having the car for only 8 months. I bought the car out of desperation because my family needed a second car within 2 days but if its not due to dire need STAY AWAY FROM THIS CAR DEALER!!!! You cant use any other finance company but theirs and they charge crazys interest rates.

  

  Business Response

  Date: 05/29/2024

  DriveTime thanks the Better Business Bureau for the opportunity to address this matter. Please see attached with customer concerns

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 10th, 2022, my wife and I purchased a 2016 dodge Grand caravan from Drivetime *********. We thought we felt an issue in the transmission, we were told that Drivetime doesn't sell vehicles with major issues and that we had access to a 30 day warranty to fix any problems within those **************************************************************************************** fact need a new transmission. We got our vehicle back after 2 months of Drivetime sending the selected shop multiple transmissions that didn't program to our vehicle correctly. The 3rd transmission that is currently in the vehicle is having shifting problems, transmission lines are leaking and now our engine is misfiring. When we went to inspect the misfire we discovered that the intake manifold is cracked and rtv'd, meaning that this was a known issues before Drivetime sold us this vehicle. So now, once again, we are unable to drive our vehicle that we just purchased in December. We have been in contact with the specific Drivetime location who told us there is nothing they can do. We have been in contact with Drivetime corporate who was sympathetic but no help. We have been in contact with **** with Drivetime Customer Relations who helped us while our car was in the shop. We are expected to pay $21,000 for a vehicle that has been in the shop more than it has been in our possession and we were lied to by our salesman, *********************, who stated that their company doesn't sell vehicles with mechanical problems.

  

  Business Response

  Date: 04/07/2023

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our
  customers concerns, and sincerely regret to hear of the mechanical issues he has encountered thus
  far. We have collaborated with **********, the administrator of the DriveTime Limited Warranty
  (Warranty) and *************** Contract (VSC), to provide the attached response.

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from the ******** ** DriveTime on 03/24/2023. I have had this car for only 5 hours. I smelled coolant and then my temperature light came on. I found coolant sprayed all over the engine and the coolant reservoir empty. I have only driven this car 25 to 30 miles. I filmed the coolant all over the engine as soon as I stopped. I am very upset. I purchased a car from DriveTime back in either 2015 or 2016 that I never had a problem with until it was totaled in 2020 after a ***** Truck rear ended it. What happened to this company? I needed a dependable car and I had a budget set for monthly payments as I am in the middle of a divorce. I came in to test drive the car last Saturday. I heard a noise with the wheel. They sent it to the shop and I found it was the axle and they repaired it, but not before they tried to steer me to cars that was more than the budget I set for myself. One person in the dealership I am very uncomfortable with and did not like having to deal with him as his behavior was shifty. I went in today to purchase this car as they told me it was fixed only to find out now there is either a major coolant issue or they sold me a car with a blown head gasket. I can contact my ****** who is a mechanic and let him tell me. I want this issue resolved immediately with either this car fully repaired or another vehicle that would be the same payment range as the current vehicle whether it is this dealership which I no longer trust, or the another location within 250 miles.

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 ******* Tucson from the *********, ** location on 03/13/2023. Sales experience was great, I loved the car and my felt great about my purchase. 10 days later on 03/23/2023 when I started up my vehicle, there was a knocking noise. The car shut off on me in my driveway but I had to get my girls to school. Within a minute later the oil light came on and engine light came on. I took my girls to school and went to get an oil change. Once the car was being looked at the mechanic told me there was no oil in the carwhatever was left was thick and black. The engine light was most likely due to no oil since the sensors triggered the engine light to come on. We proceeded with the oil change and the noises were not as bad but still there was knocking noise that wasnt there before. As I went up to Drivetime *********, ** location the check engine light came back on. One of the sales rep called Silverrock warranty to get a reimbursement for the oil change and notify of my no oil issue. I was able to drop my vehicle off to a repair facility but no option for a lenderonly rental reimbursement ONCE THE CLAIM IS APPROVED! I was sold a car with no oil and have to wait until the claim is approved and the vehicle is fixed. THE ONLY THING THAT WAS ABLE TO BE DONE FROM DRIVETIME WAS THE EMPLOYEES SAYING wow. This sucks!!!

  

  Business Response

  Date: 04/07/2023

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concerns. We collaborated with **********, the ancillary product administrator, for the vehicles repair history. At this time, we have offered to accept the return of her vehicle for an alternate vehicle purchase with us. In addition, we agreed to transfer her down payment toward the new vehicle purchase. Please see the attachment for details.