Business ProfileforAll City Towing

Dirty business!! manager ***** was a rude as h*** she has no compassion, All city towing towed a vehicle of a disabled man who actually had a heart attack when his vehicle got towed also was listed as a missing person with the police. They refused to work with the family to get car back and personal belongings out of car. ***** the manager stated she was selling vehicle and everything in the car goes with vehicle sale. They obtained title before time expired to retrieve the car. Very dirty business will be contacting news stations and every other source available to show how dirty they are.

This will confirm e-mail receipt of the consumer review on April 17, 2024.  The person who posted the review is not recognized as our customer nor are they the former registered owner of the vehicle in question; however, we are providing a detailed response regardless as she indicated she was the sister of the former registered owner.       

We have carefully examined the circumstances surrounding this incident.  The vehicle in question was towed back on February 27, 2024, at the direction of the ******* ****** **********.  As it was towed at the direction of a law enforcement agency, the statute requires payment of all towing and storage fees prior to release.  Moreover, the requirements for the release of the vehicle and/or any property in the vehicle are controlled within contract and statute.  Lastly, the rates charged for the services rendered are also set by contract.  The rates are not random nor are they negotiable.

At the time of the tow, the ******* officer issued our company a vehicle removal report.  The report details the pertinent information about the owner (if known) and the vehicle.  The vehicle was removed from the scene after it was determined to be abandoned by ******* **.  It was then towed to our secure storage facility located at 4543 E University in Phoenix.  The ******* ** vehicle removal report details the vehicle was disabled, which is consistent with the condition of the vehicle at the time we arrived on scene.  We did not access the interior of the vehicle at the scene, on the way to our secure storage facility or at the time the vehicle remained at our storage facility.  The interior of the vehicle is in disarray, to say the least.        

On April 9, 2024, some 43 days after the vehicle was towed, the former registered owner’s sister called our offices three (3) times asking for information and making requests.  We provided her with the information she sought and advised her we were unable to disengage with the statutory abandoned vehicle process.  She was referred to the ***** ******* **********.  She was also advised exactly what was needed to claim the property and/or the vehicle.  It was also suggested to her on 2 occasions to call ******* ** to see if there was something they could do to assist her, as they were the towing agency.  Finally, she was advised the “friend” she mentioned could also be granted access but the same documentation would be required, per statute and contract. She called again on April 12, 2024, and made threats of an attorney’s involvement as well as her involving the new stations.  We are not sure why but perhaps she (erroneously) believed they could provide her leverage in this situation. 

Title was transferred to our company on April 11, 2024, via the statutory abandoned vehicle process.  While we sympathize with the reviewer and her brother, we do not control the requirements of the statute, the notification process during the process or the transfer of the title at the end of the process.  We simply followed the statute that requires us to file with ***, or face harsh penalties should we fail to comply.  

We lawfully towed the vehicle, stored it according to the terms and conditions of our towing services contract with ******* ** and followed the abandoned vehicle process, per statute.  The reviewer’s recollection of the (recorded) telephone conversations she had with our employees is not accurate.  Nonetheless, we would permit her or any other authorized individual to come to our facility and retrieve the property in the vehicle.  This is being done as a courtesy not as a requirement.  We are unable to assist her or any other authorized party with removal of the property, as the condition of the interior of the vehicle supports the belief that the safety and health of our employees should remain top of mind.             

We thank you for the opportunity to review and respond appropriately to this inquiry.   

Sincerely,