Reviews

This profile includes reviews for Carvana LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Carvana LLC has 35 locations, listed below.

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  Carvana LLC

  300 E Rio Salado Pkwy Bldg 1 Tempe, AZ 85281-0800

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  Carvana, LLC

  4777 Lenoir Ave Jacksonville, FL 32216-6400

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  Carvana

  10939 Katy Fwy Houston, TX 77079-2203

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  Carvana LLC

  5252 TX-121 Frisco, TX 75034

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  Carvana Philadelphia

  1043 N Front St Philadelphia, PA 19123-1704

Review Details

• Review fromSteven K.

  Date: 08/25/2022

  1 star
  Was promised a vehicle was approved for it was given a date promised a delivery date sold my car based on that date then was told it would be a week later I rented a car for that week and now I'm being told it will be another week later it's ridiculous

• Review fromPriscilla K

  Date: 08/25/2022

  1 star
  ***** a supervisor/ TL was very rude, argumentative and made us feel like we were poor white trash! "What do you want me to do throw money at you!" Our delivery was changed all of a sudden with one day notice, we have been doing business with this horrible and very unorganized company for 2 and a half years with multiple purchases and swaps of vehicles that on the Carfax did not show being in an accident or under water but once we received the vehicle there were issues such a a 2019 ****** Tacoma double cab have the rear end frame bent and bumpers changed and ****** voided the factory warranty. Several vehicles have been in accidents and not represented as such on the carfax washing....horrible customer service. You will never be able to talk to the same person twice, they always claim they will call you back but never do...EVER! You cannot get any resolutions to any problem only fed they don't know and you can't speak with a manager, each time you call they have changed this policy or that policy very counterintuitive to good customer service...we do not recommend doing business with this Company at all....please buyer beware

• Review fromJerCorey P

  Date: 08/25/2022

  1 star
  The site is absolutely horrible! Do not buy a car from here it is a terrible experience. My vehicle was rescheduled for delivery 3 times. I was supposed to be delivered 2 days after purchase but was rescheduled almost a month after. They told me it was a logistic issue at first, then it became a "Car" issue. They made me cancel the order and select a new vehicle so that I could get a car delivered within 2 days. I made them check BEFORE my order was canceled and they confirmed that Saturday was a feasible delivery time. However, once I had them cancel the order, they then tell me that it could only be delivered 2 weeks from now. They have lied to me on multiple occasions and have done absolutely nothing to make it right. It's a horrible place to do business. Save your time and money.

• Review fromJohn M

  Date: 08/25/2022

  1 star
  Horrible customer service, they canceled my delivery the day before The delivery date. They change my delivery date for over 30 days before advising the vehicle was in sellable. They would not replace the sale with a comparable alike vehicle unless I paid $5000 more. Same vehicle with Same options just different color. The reason was not because of paint but by location? What??? Picked out a new car different options two door instead of four-door and again 24 hours after payment and contract signatures delayed my delivery. This is cost me over three weeks of headaches and issues without having a vehicle. I still have no idea when or if I will be getting my vehicle while carvana has my money. This company is a joke do not buy from them.

• Review fromWendy

  Date: 08/24/2022

  1 star
  I had been satisfied with my car and the ability to purchase without being haggled on the pricing. Shipment was good but when it came to getting my registration and license plates, that is where ******************** dropped the ball. They sent my tags and registration to an unknown addressed where it states it was left on a porch and no signature was required. They had texted me that they would be sent in 5-7 days and the package would require a signature. On the confirmation number they finally provided after 2 more contacts to them, it was then that I discovered they sent them to an unknown address. With only 3 days left on temp plates, I now have to scramble, pay for my tags and title out of pocket, wait at the *** for who knows how long to get them and have them cancel what was sent, and then wait again for who knows how long for Carvana to reimburse me. I will not do business again with Carvana nor will I recommend that anyone else does.

• Review fromElizabeth L

  Date: 08/21/2022

  2 stars
  Buying a car online is fun and easy, until delivery day comes. It's been a month and I still haven't received my car. They keep canceling on the day of delivery because something is wrong with the vehicle. I think vehicles should be inspected before being posted for sale, instead of having to wait till delivery day to do it. I am forever traumatized with this experience. I'm never buying a car online. **************** was nice, but they don't care, bottom line, and now my credit is 22 points lower and I have no car. I'm not even gonna accept their apologies anymore. I'm canceling my order. It's enough for me. I'm going to buy elsewhere sadly.

• Review fromJeff H.

  Date: 08/21/2022

  1 star
  My car was scheduled to be delivered on the 22nd. 2 days before I received a text stating the car delivery was going to be m9ved to the 27th and that I needed to resign documents. I called customer service to see what the issue was. The customer service agent "************ solution was to cancel the order. Or wait. I had already made all the arrangements for delivery. Insurance, loan, took time off work, ect. My end was handled. They dropped the ball on there end. They had no customer service what so ever. No care take the sale. Just "ok" "we will cancel the sale. Is there anything else I can help you with" so basically the biggest waste of time and effort ever. Don't waste your time with carvana.

• Review fromChristopher H

  Date: 08/20/2022

  1 star
  Carvanna sells lemon vehicles and do not cover any costs to fix them during any return window. There silverrock warranty program is useless, they will not cover any item. They do noy nspect the cars and will sell you any car they can buy. No inspections are done. They also put incorrect descriptions on cars just to sell them

• Review fromJermaine A

  Date: 08/19/2022

  1 star
  CROOKS ABSOLUTE CROOKS:I ordered a 2012 Porsche Panemera in July and boy it was a simple process UNTIL the week of delivery. Suddenly its delayed two weeks. All I get is an e-mail. A generic one at that. I call in and it takes me getting upset after talking to THREE reps to find out the master switch for the window does T work so its delayed until 7/31. Fast forward to the week of. I get another e-mail saying delayed until 8/26 (another generic email) I call in and find out its the same exact issue. Now I have to wait a month and a half to get my vehicle. I refuse to wait and they offer me another vehicle with a $250 rebate(THATS IT). The Porsche shows up that Saturday with a crack in the windshield & an AC that doesnt work. I send it back that Monday and Tuesday they take nearly 43k from my account. I call in furious and was told Ill get my money back but they couldnt tell me when. I asked why I was sent a lemon and I was told Carvana does not inspect their vehicles all they do is make sure it can drive. So they lie about that 101 point inspection. This was the absolute worst customer service I have ever faced. After doing some research I found out they sold a kid a stolen car in Neveda. Stay the h*** away from these people.

• Review fromHalana J

  Date: 08/17/2022

  1 star
  I purchased a car in March 2022 and 5 months later the front bumper is paint is peeling. Went to a car wash last month (July) and paint chipped, went back to the car wash a month later (August), and a big chunk of paints comes out of the bumper again. Went this morning 8/17/2022 to get an estimate on having this fixed and was told $1100. I called Carvana twice, the 1st CSR was rude and not helpful (making comments as well youve had the car for 5months) at all and neither was the 2nd CSR. No one wanted to connect me with anyone from their leadership as if this department does not exist! I have had this car for 5 months and NO the paint didnt chip within Carvanas 7 day warranty or their 15 day(s) extension. This just happened and they were not transparent about this vehicle at all. Ive had cars for years and never had paint chipping issues. I have 4/5 more years to pay for this car so who knows what itll look like before payoff. Carvana has a cosmetic package that was not offered with this car and today is the first day that Im hearing about it. They should be held accountable to pay the $1100 quote/estimate that I received to have this corrected. Carvana claims transparency but no one informed me of anything regarding this bumper having a botched paint report-do job.