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            Business ProfileDarkhorse Lionheart Apparel

            Custom Logo Apparel

            Contact Information

            Tempe, AZ 85282-7522

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Years in Business: 2

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            Overview

            This business offers online apparel services.

            Business Details

            Location of This Business
            Tempe, AZ 85282-7522
            BBB File Opened:
            4/26/2023
            Years in Business:
            2
            Business Started:
            6/29/2021
            Business Incorporated:
            6/29/2021
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Darkhorse Lionheart LLC
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            04/26/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I ordered 2 hoodies from this company on 2/24/23.The order arrived on 3/11/23. However the package only had 1 of the 2 hoodies I ordered.I emailed their customer service email ******************************** with a picture of the package before I opened it, as the package looked small and I knew there was only 1 sweatshirt in it. I asked for them to ship the missing hoodie or refund it.I have repeatedly emailed that email address asking for a resolution. I also contacted the owner on instagram (darkhorse_lionheart). On 3/20/23, he responded on Instagram by telling me that the person responsible for checking emails had been fired as they weren't doing their job and asked me what the problem was with my order and gave his word he would handle it. I detailed the problem, and he has not gotten back to **** have not received any resolution or acknowledgement of the issue since I have been communicating the issue with the company since 3/11/23. I am still looking for the company to refund the amount of the sweatshirt or ship it.

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Michael R

            09/09/2023

            1 star. Only because the designs are really cool, however there is ZERO customer service.. I mean ZERO. If you reach out through the email address provided in the order there is no response at all. Also if you reach out through social media there is no response there either unless your one of the "cool guys" that **** personally deals with.Prices are really high also for merch and local shipping. A ********** 112 snapback hat should not cost $41 with a 1 3/4" logo. His wholesale price is far far lower and the embroidery cost is only a one time fee for digitization then thread count after that. A small logo with 2 colors such as his is a very low cost stitching. $8 shipping on a sticker also!! A sticker that you could literally mail with 2 forever stamps!! Claims to support public safety yet charges through the roof for his merch costs and shipping.My main issue though is the zero customer service communication. If you don't get something in your order, or you have a question about your order....you will not get a reply unless he personally has you in his "crew." So good luck if you ever have an order question or issue.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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