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Business Profile

Colleges and Universities

Arizona State University

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was just contacted by a credit agency that works for Arizona State University saying that I owe $3990.00, I never attended. I started the process but I never started classes, never attended classes, never completed a financial check in and now they say that I owe them this money.

    Business Response

    Date: 01/17/2023

    Thank you for providing us the opportunity to assist this student. Due to FERPA laws, I am not able to share specific information, however, we are working with ASU **************** Services to assist the student and are working to contact them directly.

  • Initial Complaint

    Date:01/05/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February 2021, I made a formal complaint in email to the assistant **** at the time explaining my extreme circumstance that required me to drop classes after the supposed withdrawal date. I sent a letter signed by the company I was working for at the time that explained I was displaced due to being furloughed, and this put me in financial duress during ***** of ****** ASU ignored my plea for help and instead of responding to my formal letter they opted to hire a debt collection agency, ***************************, to collect a debt that I do not owe per their policy of emergency circumstances. I'm a veteran who was pursuing a higher education in 2021, but due to circumstances I was unable to continue my education nor was I in a financial position during these ***** of ***** to pay for classes. I had to use what money I had left in savings to find a new place to live, and make hard decisions between paying for my vehicle loan or paying for rent. Again, this was all explained to my program mentor with ASU as well as my counselor, ********, and the assistant **** and yet my explanation fell on deaf ears. This is my last attempt to make a resolution before filing a formal complaint with the ********** of ********* and the VA, and lastly before filing federal suit.

    Business Response

    Date: 01/17/2023

    Thank you for providing us the opportunity to assist this student. Due to FERPA laws, I am not able to share specific information, however, we are working with ASU **************** Services to assist the student and are working to contact them directly.

    Customer Answer

    Date: 01/17/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************

     

  • Initial Complaint

    Date:11/20/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been reaching out to ASU which I am currently attending. I have reached out numeroustimes to try to register for the upcoming Spring 2023 semester with no help. I have contacted my advisor which has advised me that a request was sent to faculty to see if he has any other options. Well, this has been 2 weeks and we have yet to hear anything. I cant believe it takes 2 weeks to get a response or help. We keep asking for an update and the response is we are still waiting. I have not been able to registerto any classes since the system advises me that I also need approval. Which was also not communicated to me.This is so frustrating and I do not want to lose out on my scholarships since the deadline for registration is coming up because ASU is not helping me. I respectfully ask for you to intervene to ensure this issueis resolved and I am able to register for next semester. I need help.

    Business Response

    Date: 11/21/2022

    Thank you for your email and allowing us to help resolve your registration questions. I will contact advising to better assist with your next steps in registering for courses. *******

    Customer Answer

    Date: 11/21/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I will wait for the business to perform this action and resolve my issue, if it does not I will consider filling a new complaint.


    Regards,

    ***********************

     


  • Initial Complaint

    Date:11/17/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My student ID is **********. I graduated from ASU and am looking to pursue an MBA to advance my career professionally. I do have a balance of around $2,300 with ASU that I am aware of and because of that, they have a hold on my official transcripts which doesn't allow me to pursue any college programs. Programs require a copy of the official transcripts and with the hold, I cannot apply to MBA programs. To get this hold off, I have to pay the entire balance which I cannot do right now. I have reached out to the collections company the balance was sent to, to figure out payments. I get the run around because they tell me I cannot pay through them and to contact ASU. I contact ASU and they tell me to contact the collections company. I would like to start making payments to get this taken care of. Ultimately, I want this hold on my official transcripts taken off, so I can apply to MBA programs. This is delaying me from advancing my life professionally, which I would think a college would not want to interfere with. I will agree to make payments as long as this hold is taken off immediately.

    Business Response

    Date: 12/05/2022

    Thank you for your time on the phone today. Please reopen the complaint from ***************************** ********. I have spoken to him to offer options to manage the balance on his account, and our **************** Services team will reach out again to assist him further.

     

  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible experience I applied and no one gets back to me I have a disability and feel discimisted against they want me to reapply each time and not waive their fee when I cant afford it and other schools would waive it they are crazy

    Business Response

    Date: 11/01/2022

    Thank you for giving us the opportunity to address these concerns. We spoke to ******* today and are working internally to resolve his concerns. 

    Customer Answer

    Date: 11/01/2022

    they dont want refuse to waive their app fee 

    Business Response

    Date: 11/08/2022

    Good afternoon, The admissions staff are waiting for transcripts to be sent from previous institutions. Applications are processed and acceptance to ASU is determined once all previous transcripts are sent to ASU for review. Please arrange to send transcripts this week if possible. Thank you. 

    Customer Answer

    Date: 11/08/2022

    horrible expedience applying I sent them all they never downloaded them I was charged by parchment and their official I have proof that they received them but my counselor says they have a glitch and are backdated BEVAUSE of too many applications 

  • Initial Complaint

    Date:08/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against the financial aid department. I have been trying to resolve a financial aid issue since the beginning of May and have had numerous issues. I needed financial aid for a summer class that I needed for my degree. It is extremely difficult and often impossible to contact anyone in the financial aid department by phone, email, or through their chat system. My summer 2022 loan wasn't being dispersed, and I reached out numerous times to find out why. I started my outreach attempts before the summer semester began, and I didn't hear back from ASU until the last week of the semester. I have been mislead by multiple financial aid reps and now I have an outstanding charge for $3758.00. I was told this week that I could accept a different loan to cover those charges, but the amount being offered ($2000) is not enough to pay the dues. I want the late fees removed and I want ASU to resolve the issue of the outstanding fees without me having to figure out how to pay for it out of pocket (because I can't). I have detailed logs of all of my interactions with the financial aid department as well as all of my unsuccessful outreach attempts.

    Business Response

    Date: 08/22/2022

    Hello, thank you for sending this information to us to allow us to resolve the student's concerns. I have reached out to speak to ***** and I am waiting for her return call. *******

Arizona State University is NOT a BBB Accredited Business.

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