Business ProfileforVetLink Solutions

I reached out to Vetlink solutions to help me get an increase from 90% to 100% in 2023. I know I put myself in this situation, but I didnt realize until it was too late with everything going on personally in my life at the time I not only had Vetlink solutions helping me, but another organization helping me too I swore it was just one organization. My issue is that the other organization has all the proper documentation stating they got my increase and I did get about $12,000 in back pay from my increase and gave them half per their contract.My issue is I feel like my last correspondence with Vetlink solutions was not good and I dont think I should be double paying for something that they didnt get me. The email I got from Vetlink was they were sorry I didnt realize I had two helping and they hoped itll get sorted out but their billing would be calling me on the 15th and I took that as a huge slap in the face. Im not happy about that response and this has been ongoing. Its stressful for me because we are talking a lot of money as a single mother and pretty much all my back pay and then some between both if I were to pay them too, but communication is horrible everyone who was on your side during the process you cant get a hold of, I dont want to go to collections, but Im wanting management to contact me to discuss the matters instead of getting the run around, and I have all the documentation stating that another organization got the increase and there were no other claims filed beside that organization. Im grateful for the increase and I know within a few months Id get my money back, but I dont believe I should be double dipped financially. I feel like this was a big mistake to have help and I feel very abandoned in what to do. Im willing to pay a little something I just dont think it should be almost $6-8k when Ive paid the organization $6k. I just figured this was the best way to stop getting the run around. Overall Im frustrated