Reviews
This profile includes reviews for Plexus Worldwide LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 50 Customer Reviews
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Review fromSamantha A
Date: 12/18/2024
1 starThey charged me $$619 for a product bundle I never authorized. When I sent it back they refused to refund me or let me speak to a supervisor. Worst experience Ive ever encountered with a company. Buyer beware!! Once they have your CC on file theyll claim you made an account and authorized such monthly fees. Then the burden of proof is on you to try to get it reversed with your banking company. Nightmare situation, poor customer service, no accountability within the organization. Run.
Plexus Worldwide LLC
Date: 03/24/2025
Thank you for providing feedback as we strive to provide quality experience! Plexus WorldwideReview fromEva O
Date: 11/08/2024
1 starI became sick after using plexus for months. I ended up in the *** Severe kidney issues, upset stomach, nausea, diarrhea, dizziness, throwing up, and abnormal daily feeling so sick. After weeks off of it I am starting to feel normal again. Never again.Plexus Worldwide LLC
Date: 03/24/2025
Thank you for providing feedback as we strive to improve and provide quality experience! Plexus WorldwideReview fromKim D
Date: 10/25/2024
1 starI have been a customer for over a year. About 6 months ago I cancelled a subscription with them but kept my membership. On 9/26 a yearly membership fee came out of my bank account and it reactivated my subscription it was a $143 charge. I did online chat this morning to get this resolved only to be told that they cannot cancel orders but they could process a return. That I would be refunded most of my money except they shipping charges to me and back to them and a $6 return processing fee. So Im not getting my entire amount refunded but just a portion because of an error on their part. This is completely unacceptable.Plexus Worldwide LLC
Date: 11/05/2024
We truly appreciate your feedback as we strive to provide the best possible experience. We will be further researching your concerns. With Health and Happiness, Plexus WorldwideReview fromKelli C
Date: 09/25/2024
1 starI purchased a product by Plexus on ******, and because it was considered a food item it wasnt returnable. I wanted my money back like they advertise if you dont like the product. So I contact Plexus and was given a return label to return the product and get my money ************ Im not making this upThe day after I ship the product back,they tell me they cant take the product back and cannot give me a refund because the Amazon seller was unauthorized to sell their product on ****** so theyre intercepting the package and I will recieve it back. A couple weeks go by and I havent received my product back so I contact them only for them to tell me that the product was delivered to their warehouse and they already disposed of it and are still refusing a refund.Worst customer service EVER ???????Plexus Worldwide LLC
Date: 03/24/2025
We truly appreciate your feedback as we strive to provide the best possible experience. We will be further researching your concerns. With Health and Happiness, Plexus WorldwideReview fromMeighan R
Date: 09/06/2024
1 starPlaced an order with Plexus 8/23. Was told by the seller to keep the VIP annual renewal membership on the order as it offered me discounts; can cancel right (automatic renewal) if you dont want it. I started submitting tickets for this to be cancelled 8/25. I received 2 answers: they cant do that for 6-12 months (which, it would renew at 12 months LOL) and that theyd cancel it after the 1st of month. I submitted 4 more tickets since, asking for the same thing. Received a response from a manager saying he was there to help!! but didnt cancel the VIP membership automatic renewal, and didnt respond. I submitted another request today, and it said they cant use their system (so cant cancel) from the 1st to the 15th of the month LOL. Ultimately blocked future charges with my credit card company, which means I cant order any more products either (so their attempts to make money, actually lead to lost money).Huge scam.Plexus Worldwide LLC
Date: 03/24/2025
We truly appreciate your feedback as we strive to provide the best possible experience. We will be further researching your concerns. With Health and Happiness, Plexus WorldwideReview fromEBONY G
Date: 07/25/2024
5 starsPlexus has always managed business the right way and unlike most businesses every do.Plexus Worldwide LLC
Date: 03/24/2025
We truly appreciate your feedback as we strive to provide the best possible experience. With Health and Happiness, Plexus WorldwideReview fromJaimee K
Date: 07/25/2024
5 starsPlexus products were an answer to prayer and have helped me overcome fatigue, gut problems, brain issues, memory, mood, hives, and infections. My sons A1C has improved for his T1D. Love the products and the customer service and the love they have for their customers and AmbassadorsPlexus Worldwide LLC
Date: 03/24/2025
We truly appreciate your feedback as we strive to provide the best possible experience.With Health and Happiness, Plexus WorldwideReview fromAdrienne V
Date: 07/17/2024
1 starIn 2022 I contacted a Plexus salesperson to order the 3-day reset cleanse for my husband and I. Unbeknownst to me at the time, she added multiple additional and expensive products to my order and signed up both my husband and I as salespeople - without our consent. I returned the unwanted products but Plexus refused to refund the shipping and said I had to ask the salesperson to refund the cost of shipping. When I contacted her (the rep) about shipping she was annoyed and never reimbursed me. Fast forward to 2023 and Plexus charged my credit card $19.95 each again for my husband and I. I called Plexus and was told it was our annual membership fee (that we never agreed to). I had to dispute the charge through my credit card company because Plexus refused to refund it because it was in the past. It took multiple calls to finally get someone on the phone. We NEVER agreed to be sales members and had no knowledge of our enrollment. When I finally got through to someone at Plexus they said they would cancel our membership but I had to agree that I could never sign up as a sales rep again in my lifetime because I canceled it. Now in 2024 Plexus charges my credit card $19.95 again! This is beyond ridiculous and fraud by Plexus. A company is legally not allowed to charge your credit card without your knowledge or consent. Plexus has nothing to lose and everything to gain. Im sure many people dont even notice the charge on their credit card since they keep doing it. When I called Plexus, the rep said my husband was still enrolled. We didnt know he was still enrolled. She said she would email him a cancellation link but the email address she said they have on file for him was missing a letter and was incorrect. She said she couldnt change the email in their system but that she would email him. AGAIN, I reminded her the email they have is wrong and that he would not get the email she sends. She still wouldnt correct it but said he had to call to cancel. Ridiculous!!Plexus Worldwide LLC
Date: 03/24/2025
We truly appreciate your feedback as we strive to provide the best possible experience. We will be further researching your concerns. With Health and Happiness, Plexus WorldwideReview fromKim G
Date: 05/31/2024
1 starAbsolutely awful app and customer service. No way tonretrieve a forgotten password to changecyiur order and no help from customer servicePlexus Worldwide LLC
Date: 03/24/2025
We truly appreciate your feedback as we strive to provide the best possible experience. We will be further researching your concerns. With Health and Happiness, Plexus WorldwideReview fromCynthia L
Date: 05/24/2024
1 starPlexus deserves zero stars in my mind. I tried their products in 2021. The first thing they wanted me to do was promote their products before i even tried any. Of course I didn't promote anything before trying the products. After using the products for 3 months, i gained 15lbs! I cancelled my subscription in ****************************** the annual fee. I just called them again to cancel yet again. They said they will refund this last fee but nothing before it. I will be watching more closely next year to be sure they don't try to charge me yet again. They are terrible to work with and the products did nothing for me.Plexus Worldwide LLC
Date: 05/30/2024
Thank you for bringing this to our attention, we are happy to review in order to ensure the best possible service. Respectfully, Plexus WorldwidePlexus Worldwide LLC
Date: 05/30/2024
Thank you for bringing this to our attention, we are happy to review in order to ensure the best possible service. Respectfully, Plexus Worldwide
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