ComplaintsforPlexus Worldwide LLC

• Initial Complaint

  12/11/2022

  Complaint Type:

  Problems with Product/Service

  Status:

  Resolved

  More info

  On November 26, 2022, I visited my friend's website, who is a Plexus Ambassador, to purchase some products I have been interested in trying. She had talked with me and helped me decide what to purchase. The order came to $216.67. I made certain I was still on her website before completing the purchase however, the order was credited to a gentleman I do not know. I immediately contacted customer service and was told to complete a request to change ambassadors. Upon submitting this. I received an email indicating it could take up to 2 days to review. I waited 10 days before reaching out again. This time I was told it was a compliance issue and I would simply have to wait. Meanwhile, the order arrived. I decided to request a refund, return the product, and be done with this. Refunds also require approval. I was forced to agree to pay shipping. The form can't be submitted without doing this. Upon submitting the form, I was once again told it could take up to 2 days to review. It is now 15 days after my purchase with no response. This is ridiculous and very poor customer service! I have no desire to ever deal with this company again. I would like a full refund of $216.67 plus I would like Plexus to pay to return the unopened box to them and I would like my account closed completely to avoid any surprises. This could have been avoided had the company fixed their mistake within 2 days as they said they would.

  

  Business response

  12/19/2022

  To Whom it May ******** Plexus appreciates the opportunity to resolve the complainants request and apologizes for the delayed response. As of 12/19/2022 the complainant has been refunded for order number ********** in the amount of $216.67. There is no need to return any of the items received. We have researched this situation as it appeared to not have routed to the appropriate department. We would like to offer our sincere apology to the account holder. If they are wanting to be moved to the correct sponsor we would be happy to oblige. Again, we appreciate the opportunity to resolve this request. The account holder should see their refund within 5-7 business days depending on their financial institution. They can email ************************************* if they are wanting their account completely closed at this time. 

   

  Customer response

  12/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  08/06/2022

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  Someone from this company has attempted to use my credit card to make a purchase and I do not have any subscriptions with this company and this is the second time this has happened and I want to file a complaint because I have nothing to do with Plexus Worldwide. I am so tired of companies and employees trying to make purchases that are fraudulent.

  

  Business response

  08/09/2022

  To Whom it may concern;

  Thank you for the opportunity to respond to this complaint. We can confirm the complainant created a Plexus Brand Ambassador account in August 2018. An attempt to process their annual membership fee with the payment information on file, as outlined in their membership agreement, would take place annually on their enrollment anniversary date.

  We can confirm these attempts have not been successful, so not payment was collected. 

  We have removed all payment information and terminated this account, stopping all reoccurring order attempts in the future. 

  If we can be of any future assistance please let us know. 
  

   

                                                             

   

• Initial Complaint

  03/29/2022

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  Purchased the welcome pack through this crooked company back at the end of February. As per their 60 day money back guarantee policy, I am eligible for a refund being I have until April 24th to send the products back and be eligible for a refund. Spoke with someone this morning and was told I was not eligible for refund. AGAIN, I have not had the products for 60 days and I AM ELGIBLE FOR THE REFUND PER THEIR POLICY. They are REFUSING to REFUND ME. I will be calling my attorney TODAY if the refund is not given and this fraudulent money thieving company will have a lawsuit on their hands. So tired of businesses thinking they can go against their policies that they come up with, unfortunately I WILL NOT allow them to run me over and steal my hard earned money when their s***** products obviously didnt work.

  

  Business response

  04/01/2022

  To Whom It May *********************** are sorry to here the consumer was unsatisfied with their Plexus experience. 

  Plexus  welcome pack orders and their membership fees included in welcome packs are eligible for the 60 Day Money Back Guarantee as identified here: https://helpcenter.plexusworldwide.com/hc/en-us/articles/360036213752-Request-a-Return-and-Refund?_ga=2.52857966.758090546.1648755433-1494612025.1601330739

  Per our refund policy, a full refund of $198.48 was processed on 3/31/2022 for the complainant. 

  Please be aware that it may take 5-7 business days for the funds to reflect back onto the original payment method. 

  Thank you again for the opportunity to respond to this complaint. If any further assistance is needed please let us know. 

• Initial Complaint

  03/14/2022

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  I ordered the products from Plexus and it has been taking a toll on my stomach. Theres a 60-day money back guarantee and Ive been filling out request after request to cancel my membership as well as a refund of my purchase. The company keeps dragging their feet and wont refund me what is owed to me. I need help with this.

  

  Business response

  03/16/2022

  To Whom it may concern; 

  Thank you for the opportunity to respond to this complaint. We are sorry to hear the complainant was not satisfied with their experience.

  A full refund of $99.39 was processed on 3/15/2022. Please allow 5-7 business days for the funds to appear back to the original payment method. 
  

  We have reviewed the communication between the compliant and our customer service team, establishing the following timeline.
  

  The complainant originally contacted Plexus on March 8th, with a request to cancel their subscription orders. A response from the Plexus **************** team was submitted the same day, notifying the compliant that their subscription order was cancelled. On March 9th the complainant emailed customer service requesting a refund. ******************** customer service responded within 12 hours, providing them a link to the refund request form:  https://plexus.formstack.com/forms/refund. 
  The completed refund request form was returned 4 days later on March 14th, at which time out team begun processing the request.  As their product refund was processed a follow up email was sent to the complainant in an effort to identify any product concerns we should be aware of and to identify if they wish to cancel their membership (which would determine if a additional refund of $2.22 for their account membership needed to be processed) .  The consumer responded,  "Im not filling anything else out. I fill out several already and nothing is being done. I want a refund. Ive dealing with this since last week. I want a refund as soon as possible. You are giving me no choice but to turn you in to the better business bureau." 

  We are sorry for any confusion and appreciate the opportunity to correct this matter. 

  Please let us know if we can be of any further assistance. 

• Initial Complaint

  03/07/2022

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  I was charged for a for a Subscription that I had canceled and plexes worldwide is refusing to give me all of my money of a $145.79. I have spoke with them and they are claiming that since I tried to dispute the charge through PayPal they they will only give me all the money minus $25 for a dispute fee. I have asked for legal documents stating where there is a $25 fee they are unable to give me that document at this time all they have given me was just an email from the refund department saying that there will be a $25 fee but no legal document stating that. All I want from this is my $145.79 refund back to my bank account.

  

  Business response

  03/15/2022

  To Whom it may concern; 

  Thank you for the opportunity to respond to this complaint.

  We apologize for the inconvenience unfortunately this refund was delayed due to a chargeback request being submitted to Paypal.  We can confirm that we have removed the $25 chargeback fee since confirming the chargeback was cancelled. 

  A full refund of $145. 79 has been processed.  Please allow 5-7 business days for your refund to be posted to your original method of payment.

  Should you require any additional assistance please let us know. 

  Thank You 

  Plexus Worldwide 

• Initial Complaint

  12/29/2021

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  After I told the person who signed me up on plexus that I wasn't going to continue plexus , I even changed my bank card , but plexus ended up charging me ****** today and they claim they can't give me a full refund, I don't want the product it didn't work for me. **** was supose to get me my refund for the first month I joined ,They promised me a 60 day money back guarantee and haven't followed through and now instead of canceling my order today they're sending it out still and want me to do a bunch of running around just to get some money back ( not even a full refund when I didn't even want them to touch my account) , can someone help me get me my full refund back without running around with 4 kids ? They sent me the email today so why can't they do what they promise there customers, and why send me the product when I said 100 times I don't want it! So I'm out 190$ plus ****** how is this right?! **** ( person who joined me) was supose to get me my refund for the first month, I gave her my empty packets and I never received anything and now this I'm extremely upset. Espailly so close after Christmas I don't have money to waste and throw away , Can someone please help me.

  

  Business response

  12/30/2021

  Thank you for the opportunity to respond to this complaint.
  While Plexus Worldwide is very sorry to see any customer go. We are grateful for all of our Customers and we are committed to ensuring even our cancellation process is as simple as possible.
  Customer and Brand Ambassadors can find all the details regarding this process here: https://helpcenter.plexusworldwide.com/hc/en-us/articles/4403398707227-Cancel-VIP-Membership-Account
  Unfortunately we have no requests to cancel this account prior to their December 29, 2021.  
  Although Plexus refund policy clearly states that customers and Brand Ambassadors can return their products for a refund,less shipping, as a sign of good faith we have also included the shipping charges into this refund, ensuring a full refund of $189.76 once the product has been returned to Plexus.
  At this time the account has been cancelled.
  Please let us know if we can be of any further assistance.
  
  
  
  
  
  
  Plexus refund policy states that customers and Brand Ambassadors can return their products for a refund, less shipping, under qualifying conditions.
  
  Reminder:  Once an order has been placed, it cannot be modified or cancelled.

• Initial Complaint

  10/15/2021

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  I tried out this Companys product and was not satisfied with it and they have like. 60 Day guarantee that we will be reimbursed our monies. So the next month they took the ****** dollars out and when I realized it that's when I contacted them which was Aug 30th. The couldn't refund my debit cars because it was shut down do to fraudulent activity so my bank denied it, that was September 7th. I was told a check would be sent me in mid September which would take 3 weeks for processing (which is unheard of these days) so I was very nice and said ok! Until the point that I realize that I more than likely wont be receiving my $249.00 refund. So that's when I contacted them again. The manager Rio said that they have processed everything in a reasonable time frame and if that is the case I would have my check by now. Since I gave them to October 15th to received my check at my house and I didn't as of today, I'm hoping I'll get some resolution by reporting them to your guys!

  

  Business response

  10/25/2021

  To Whom It may concern; 

  Thank you for the opportunity to respond to this complaint.  We are very sorry to hear the consumer was unsatisfied with their Plexus experience. Often when a refund is issued back to a card that has been cancelled or an account that has been closed, the bank will have the ability to redirected those funds to the new account. Unfortunately, it was identified that the banking institution would not be able to do this  and on for the consumer and so on September 10th a request was submitted to our accounts payable department, requesting a physical check be mailed to the consumer.  Once the physical check request was submitted, it goes through an approval process (to verify the request is valid and the amount is accurate) and then the customer's contact information needs to be setup and verified in the accounting system, so that the check can be "cut". 

   At this time a physical check was mailed out on October 15th, 2021, and we have closed the consumers account, stopping all future transactions. 

  If we can be of any further assistance please let us know. 

   

• Initial Complaint

  08/27/2021

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  On 8/27/2021, plexus charged my card $135.97. I had cancelled my account and do not want the product. After contacting customer service, they refused to issue a refund because the order had already been processed. I want a full refund.

  

  Business response

  08/27/2021

  To Whom it may concern; 

  Thank you for the opportunity to respond to this compliant. We can confirm that this order has been refunded in full , but please be aware that it can take 5-7 business days to reflect back to the original payment method. 

  Unfortunately we were unable to find any previous requests to cancel this individuals monthly subscription, account holders can cancel their subscriptions prior to them processing by following the steps oulined in our Plexus Helpcenter: https://helpcenter.plexusworldwide.com/hc/en-us/articles/360022888872-Create-Edit-or-Cancel-Subscriptions 

   

  If any additional assistance is required please let us know. 

• Initial Complaint

  08/13/2021

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  Found a charge from Plexis in my account for $39.95. I cancelled my account almost 1 year ago. I would like my money returned. The product did not work and I did my due diligence to cancel immediately.

  

  Business response

  08/18/2021

  To Whom It may concern; 

  Thank you for the opportunity to respond to this complaint.

  Although we can confirm the account holders last order with Plexus was in 2020, we unfortunately were unable to find any record of a cancellation request was submitted. 

  We have issued a full refund of $39.95 back to the original payment and closed the account. 

  If there is anything else we can do to be of further assistance please let us know. 

  Thanks you again. 

• Initial Complaint

  07/30/2021

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  On July 30, 2021, Plexus Worldwide took $39.95 from my bank account. I have not been in contact with Plexus in a very long time. Therefore I am confused as to why they took money from my account, especially when they never have like that before.

  

  Business response

  08/02/2021

  To whom it may concern; 

  We have reviewed the information provided by the complainant and can confirm that they enrolled into the Plexus Ambassador membership program in July 2020. This membership includes an annual membership fee of $39.95. 
  

  The transaction referenced was for the membership fee. 

  Plexus has since terminated the complainants account and has issued a full refund of $39.95. Please be aware that it an take 5-7 business days for these funds to reflect back to the original payment method. 

  Thank you for the opportunity to respond to this complaint. 
  
  

   

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