Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered one time from plexus a month or so ago (attached first and only order email). Woke up this morning to a $270 unauthorized charge on my account. Called ******************** to find out what was going on and they told me that I had placed an order. Which is a lie. I have not accessed my account since my first order and that only contained probiotics. The agent I talked to even said the new order contained things that werent in the first order and he agreed that things looked strange. He said they could process a refund but I had to pay to return each item. Why would you make me pay for anything that I DIDNT ORDER?! He said there was no way around that policy and I asked to speak to a manager. He put me on hold and came back and said the company wasnt going to make an exception for me since the order had already shipped. So let me get this straight. A fraudulent order was made on my account on 5/5 at ******* and by the time I woke up at 8 EST on 5/5 it had already shipped? This company is a fraud, just like the charge! Whats even scarier is he said my credit card information was added to their wallet and told me that nobody would be able to make that charge except for me. Basically accusing me saying that it wasnt a Plexus error. It was!! I never made another order! An order that had random items in it! Based on all the other complaints on here it seems to me a common theme for this Company!!

  

  Business Response

  Date: 05/09/2025

  To whom it may concern: Plexus appreciates the opportunity to provide assistance regarding this complaint. The complainant opened a VIP customer account ID# ********* on 4/**/2025, utilizing a wallet registered to the complainant. Our records indicate there was a monthly subscription order set up on the account with the same payment method. Typically, account holders may have their sponsor assist with their first order and possibly setting up their recurring order. VIP Customer accounts do require a monthly subscription order per the Plexus Worldwide VIP Customer Terms and Conditions, agreed to upon sign up: Ordering Products as a VIP Customer. To be eligible to receive the benefits of a VIP Customer membership, You must maintain an active Plexus product subscription order (Subscription).   Getting Started. When You create your VIP Customer online My Account, You will select your Plexus products for your monthly Subscription and will agree to the Product Order Subscription Terms. This will allow You to automatically receive your favorite Plexus products each month. You can choose from a wide variety of pre-selected product combination recommendations or combine a selection of individual products of your choosing.   If You have an active Plexus Subscription as a Preferred Customer, Retail Customer or as a ******************** Brand Ambassador and are converting to be a VIP Customer the product selection in your existing Subscription will continue each month unless You elect to change it or cancel it. If your status changes the price of the products in your Subscription will be adjusted to reflect the benefits of your new status. As a one-time exception, Plexus will be providing a refund in the amount of $265.49 as requested. Our records show the complainant has worked with customer service to resolve their account, cancelling their annual fee and monthly subscription. Thank you. 

  Customer Answer

  Date: 05/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have attempted 3x to get this matter resolved. said would refund never said had to return all and reorder. contacted today again since on refund said had to return entire order and would send label once i discontented. did not get label just conversation. recontacted was not helpful. so now filing report with you about not refunding when they over charged me. should have been ****** but charged ******. i doubt i get refund but want the complaint out there so others know this company has c*** customer service.

  

  Business Response

  Date: 05/05/2025

  To whom it may concern: Plexus appreciates the opportunity to provide resolution for this request. Plexus customer service advised the complainant their order would be refunded account # ********* in full totaling $184.84, with a return shipping label sent to the email on file: ********************************** 

  Plexus asks that the complainant please check their inbox and/or spam folder and notify if the label has not yet been received. The return order number (RMA) is: 1047856812 for reference and the refund was initiated on 5/2/2025. 

  Again, Plexus appreciates the opportunity to respond to this inquiry to advise resolution was being provided on 5/2/2025. 

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Plexus marketing practices violate several U.S. laws and regulations by making misleading health claims without scientific evidence.1. ************************ (***) Act (15 U.S.C. 41 et seq.)The FTC Act prohibits deceptive advertising, including false or misleading health claims. Plexus Slim claims to help with weight loss or reduce blood glucose, lipids, and cholesterol without scientific evidence, it and therefore is considered false advertising under Section 5 of the act.The FTC also enforces guidelines on influencer marketing, requiring product ambassadors to disclose if they are paid to promote a product. If Plexus is paying ambassadors who fail to disclose their relationship with the company, that could be another violation.2. Food, Drug, and Cosmetic Act (****) Plexus marketed as a dietary supplement but makes claims about treating or preventing diseases, it could be violating the **** (21 U.S.C. 301 et seq.), which restricts companies from making drug-like claims without *** approval.3. ****** Act (15 U.S.C. 1125)This law covers false advertising and allows competitors or consumers to sue if a company makes deceptive claims that mislead buyers.I have personally experienced disappointment from seeing no results and suffered financial loss believing in the products. Additionally, there is no accessible medical study on Plexus Slim, no information on where such a study was published, its journal ranking, or any evidence of peer review. Regardless of the disclaimer, the company should be held accountable for its false claims and statements.

  

  Business Response

  Date: 02/07/2025

  To whom it may concern: Plexus appreciates the opportunity to assist with this concern. Our records do not populate an account for the complainant based on the contact information provided. We would request that additional information such as account number or name on the account if that differs from that which was provided. Your assistance is greatly appreciated. 

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a VIP customer to ******************** my last order was in January *******. I got an email that a shipment went out on 12/21/2024 almost a year later. the subscription was supposed to be canceled. I hated the products it did nothing for me and still have the products from 1/15/2024. I contacted *** to just send back to company they said the company has to request It. I contacted the company they said I had to call *** and I tried. They wont give me a full refund. I dont live at that address anymore. They are giving me a partial refund minus return fee when they said the new home owners can keep the product. Why charge a return fee when a return isnt happening. I deserve to get a full refund since 1 I dont live there anymore and 2 since I hated the products and still have the ones from 1/15/2024. customer service is very bad I spoke to ***** ********. My subscription wasnt canceled til 12/23/2024. That was because I didnt even know I still had a membership since my last order was in 1/15/2024. I am very disappointed with this company I paid $147.99 and only getting $128 because of the fees. I will never see these products and most likely they will be getting sent back which wont even cost a $6 in return fees because they will be refused at delivery. They shouldnt of kept the $20

  

  Business Response

  Date: 12/27/2024

  To whom it may concern: Plexus appreciates the opportunity to assist with the complainants refund concerns. A full refund in the amount if $147.99 should appear in the complainants account within 5-7 business days depending on their financial institution. Plexus apologizes for the inconvenience and is further researching how the order began processing. The account has been closed as requested. 

  Again, we appreciate the opportunity to address this concern and provide the requested resolution. 

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I woke up and had an email that came through in the middle of the night that my order has shipped and my credit card had been charged. I contacted the company a few months prior when I received a shipment that I did not want and told them I wanted to cancel. I had to refuse the shipment through the shipping carrier and it was returned to Plexus. My tracking information showed that it was at their docks and I still was not credited for the purchase. I had to call several times and the representatives kept telling me I needed a return label to send the purchase back. I never signed for the purchase to send it back. It took several phone calls and weeks of waiting until they credited my account. They made me pay for the shipping and the return shipping. They deducted the shipping off of my total. I told them to cancel and I didnt want to do business with them. Now I have another shipment headed my way. I contacted them and they told me they would refund me once I receive the items and send them back to them. Once they receive the return it will take an additional 5-7 business days for me to receive the credit and I would be responsible for both the delivery and return fees again. They told me they can see my transcript from my last call and there mustve been some miscommunication why my subscription did not get canceled. They put me on hold to check with a supervisor and came back and told me they would have to review my case to see if they can refund me for the total and would email me back. I havent heard anything back yet and am tired of going back and forth with them fighting for my money. They have no problem taking it, but its certainly an issue to get it back.

  

  Business Response

  Date: 12/06/2024

  To whom it may concern: Plexus appreciates the opportunity to assist with the complainants concerns. On 12/4/2024 the complainant contacted Plexus Worldwide **************** via email #******* to advise of the following charges: $123.99, ORDER # ********** and to cancel all subscriptions on account ID# *********. These charges were accrued due to a VIP Subscription initiated 6/14/2024. Plexus had not received a notice of desire to cancel prior to 12/4/2024.
  The complainant can expect a full refund of $123.99 in 5-7 business days depending on their financial institution. Plexus has cancelled the VIP account and all subscriptions for the complainant.
  Again, Plexus appreciates this being brought to our attention.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Plexus continues to allow their ambassadors to make income disclosures against ftc violations

  

  Business Response

  Date: 11/14/2024

  To whom it may concern: Plexus appreciates this post being brought to our attention to be addressed. Consumers can easily email our team at: ******************************* anytime something is posted by a Brand Ambassador that needs review. Again, we appreciate the opportunity to assist the complainant with their concern. 

• Initial Complaint

  Date:08/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March, I ordered Plexus during a promotion to support a friend and try their product. The price ended up being $20 more than I originally agreed upon. The product did not work as described. I actually gained weight. Upon further investigation online, it was clear that Plexus is and MLM and the products do not work. I did not ask for a refund for the initial purchase and did not return them. 4 months later, on July 2nd, I received a package and found a charge for $159.99. I went onto the website to figure out what was going on and it said I was signed up for a subscription. I immediately canceled the subscription and contacted the direct sales person. She gave me a website to contact. This website did not give me a direct email so I filled out the form. I did not receive a response so a bit later I submitted another form. I eventually had a response from them but it took more than 2 weeks to finally send me a return label. They said they would stop charging me and if I sent back the items they would refund me.Today, August 24th, I recieved another package and another $159.99 charge. I have disputed this with my bank and contacted them asking for a refund.

  

  Business Response

  Date: 08/26/2024

  To whom it may concern:

  Plexus appreciates the opportunity to provide the requested refunds to the complainant: 174.91 (order# **********) ****** (order# **********) ****** (order#**********) the refunds should appear within 5-7 business days depending on the complainants financial institution. If any charges were disputed with their financial institution and resulted in a chargeback being filed, the complainant would need to cancel the chargeback with the bank so that we can finalize the refund on our end. 

  Again, thank you for bringing this to our attention. 

• Initial Complaint

  Date:07/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case # with Plexus ******* and ******* Requested a refund to products and have called and email since 06/11/2024 -Order placed 05/31 for $210.33 received the products and got violently sick and requested /submmitted refund 06/03 and returned products 06/03- we are 07/29 and after endless follow up from myself- calls , emails I have no resolutions . I paid them through Pay Pal credit and the amount was paid in full by pay pall 0 pay pall cant reimburse me as the amount has been paid in full .

  

  Business Response

  Date: 07/30/2024

  To whom it may concern: Plexus appreciates the opportunity to provide a full refund on order# 1045609448 for the complainant. The credit of $220.33 should appear within 5-7 business days depending on the complainants financial institution. 

  Again, we thank the complainant for bringing this to our attention. 

  Customer Answer

  Date: 07/30/2024

  plexus has stated for 2 months that they could not refund through ****** credit. ****** paid amount in full Plexus thus Plexus was to issue me a refund check as They cant credit my ****** account. They need to overnight the check with penalty amount added for 2 over months. 
  

  i am over this Company! 

  

  Business Response

  Date: 08/07/2024

  To whom it may concern: Plexus appreciates the follow up regarding the complainants concerns. 

  Our accounting department will be reissuing the complainants refund as a paper check since it did not reach the complainant. The refund may come in two different payments so that a full refund is being provided. 

  We truly apologize for any inconvenience this has created. 

  Again, we appreciate the opportunity to resolve this complaint. 

  Customer Answer

  Date: 08/13/2024

  it is 08/13/24 and I have not received anything - no check (s)- riddiculous!!

• Initial Complaint

  Date:06/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled a membership with this company in 2020 but they have been charging me ever since. *** asked for a refund but they will not give it.

  

  Business Response

  Date: 06/21/2024

  To whom it may concern:

  Plexus appreciates the opportunity to address this concern. Our records do not indicate contact was made prior to 6/19/2024 to request cancellation and refund. 

  We have provided a refund for the previous year as an exception. If they complainant does have confirmation of contacting Plexus regarding cancellation and refunds on the account, we would be happy to review. 

  Again, thank you for bringing this to our attention. The account has been closed and refunded the 2023 annual membership fee. The refund should appear within 5-7 business days depending on their financial institution. 

   

   

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9th ************************************************ completion to DELETE my account to ******************** as a customer and ambassador. It has been ten days and my request has gone uncompleted and there has been zero communication. Requests are completed by employees who overview them. I feel they are intentionally postponing my account deletion for self serving monetary gain.

  

  Business Response

  Date: 06/26/2024

  To whom it may concern: Plexus appreciates the opportunity to provide resolution for the complainant. The account listed below has been terminated per request. 

  *************************
  Terminated
  ID# *******

  Again, we thank the complainant for bringing this to our attention. 

   

  Customer Answer

  Date: 06/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************