Reviews

Review Details

• Review fromnicole h

  Date: 07/26/2025

  1 star
  Arrivia/*** Line Privileges Cant get an activation code to activate my cruise ********** one appears to know of this program yet it is being sold on *** Cruise Ships. I bought into it in 2016. ****** *.

• Review fromLisa M

  Date: 07/24/2025

  1 star
  Scam, Unscrupulous business practices. In ******, *******, Endless Dream Vacations for whom Arrivia is the parent company approached us.They are a deceitful. By the time you get access to the website, they will not let you cancel. I even requested access earlier so I could see the savings they promoted and they strung me along until, by their account, they could not cancel the charge with ************** the bank from whom they secured the credit. The delay was deliberate. You have no opportunity to cancel after you actually are able to access the program.I agreed on the promise of deep-discounted vacation weeks, $300-500 a week in exquisite accommodations. I was told I could travel 2 to 3 times for the same amount I spent on the current vacation. I was given 12 weeks. I was told by a manager that the prices for the week stays were so cheap that she books a week but only stays for a few days because it was cheaper. I believed it was a sound purchase. None of this was true, I found very few options on their site that offered such savings. Most were the same or much higher than Expedia.I was told each vacation would result in better than dollar for dollar reward points, resulting in enough points to pay for free a vacation. NOT TRUE: on average you would have to take 75 "Vacations" to earn enough points for an equivalent vacation.When I complained, they told me I didn't understand the program. They said I had to get other people to vacation on my account to get "rapid" rewards. A Quasi-pyramid Ponzi scheme. The claims made upon which I made the decision failed to be legitimized. I tried to cancel, dissatisfied with the product that proved to be deceptive. I made several attempts to resolve this. All entities passed the ***** leaving me indebt, vacationless, and distressed. Avoid Endless Dream Vacations and Arrivia. Don't agree to do business with them much less finance with them. They ruined the ******* for me. Never returning.

• Review fromChristy R

  Date: 06/11/2025

  1 star
  I have booked a cruise through them and have lost out on deals because the agents does not follow up. We should have gotten BOGO on our flights that he is responsible for booking. So when I hadn't heard from him and it is now 3 months before the trip I call him. Guess what he told me that deal ended and he could not help booking flights. I call Norwegian and they said since I went through a travel agency it was their responsibility to book thr flights. The agents also said that we could not pick the days we wanted to fly if we went through them. After speaking with the cruise line I found out that was not true. We have a window of days before and after to fly.

• Review fromPolly Z

  Date: 04/12/2025

  1 star
  If there is a Zero "Star" for rating option, I would have chosen that! The **** called me back in a minute when I inquired for a cruise booking, but ignored me after I found out they had charged me the membership fee which I had informed the **** via email to cancel it a month before renewal date. I found out from my bank transaction. I I have requested a refund for that wrong charge; however, it has been almost two months, still no answers from the sales ****. to my weekly follow-up emails. There are no other customer service or dispute contact info available on their website. It is pretty annoying and no comments about their customer services!! My advice to anyone who is interested in iCruise, please don't trust them and don't register for their reward membership, which is useless!!
  

  Arrivia Inc

  Date: 04/16/2025

  Dear Ms. *********** you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced with your membership renewal and the lack of communication from our team. Your experience is not the level of service we strive to deliver, and I completely understand how disappointing it must have ******* glad we had the chance to connect and address your concerns directly. As discussed, weve processed a refund of the $99 membership fee, and we hope this helps resolve the matter to your satisfaction.Were grateful for your openness and your willingness to reconsider your reviewit means a lot. If theres ever anything else we can do to support you, please dont hesitate to reach out. We value your feedback and look forward to the opportunity to provide you with a better experience moving forward.Warmest regards,**** ****** VP, Customer Commitment

• Review fromArlene M

  Date: 04/06/2025

  1 star
  I booked a Cancun vacation on 12/6/24 and they pushed for the money by Jan 2025. Me and my girlfriend laid out $750 for all-inclusive El Cid Spa and ************ in ******. After I realized my girlfriend did not have a passport and was going to have trouble with the airfare, I tried to change it to a Royal Carribean cruise and THEY WOULD NOT CHANGE IT. They told me I was slammed into a CERTIFICATE for the Cancun trip (our money went to a membership and not the actual trip). They later tell me that I will get a shuttle from the airport and back and then when I verified this, another *** told me only ONE-WAY. Now I have to lay out another $45 for a 20 mile run to the hotel. So I explained this to my girlfriend that we were locked in and went ahead to use MY CREDIT CARD for the airfare which they did not help at all. I picked the flights and times and they did nothing for *******. After all of this, they tell me I have to go through ******* 48 hours before the trip to try to get the boarding passes as they don't send it to you. Today I get an email receipt from Royal Carribean with my name, my friend's name, all our info and the dates that match the Cancun trip. Someone from VACATION REWARDS impersonated me. I called Royal Carribean to tell them I never authorized that trip and it was A FRAUD. They immediately canceled it. I got an email from them that it was cancelled. I called my credit card bank to make sure no extra charges were posted and they immediately flagged it and closed the card to send me a new one with different numbers. I have to call the company tomorrow b/c they record the calls. I spoke to 3 ***s on 4/3 and one of them fought with me over the Royal Carribean trip they would not change it to and I suppose it was THAT PERSON who did this. I want to get them fired! I hope they deliver this trip.I will call the company and ******* tomorrow to make sure they have my reservations. I will never use VACATION REWARDS again. ******.
  

  Arrivia Inc

  Date: 04/16/2025

  Dear Ms. ***************** you so much for taking the time to share your recent experience with us. Were truly sorry to hear that your trip didnt go as smoothly as it should have, and we appreciate the opportunity to respond and help make things right.We understand how disappointing it must have been to run into unexpected passport issues that disrupted your plans. Unfortunately, we were unable to accommodate your request to switch to a Royal Caribbean cruise as our policy states that resort certificates may only be used for our resort offerings. However, we value your feedback and always look for ways to continue improving communication about our policies.We also want to acknowledge your confusion around the resorts shuttle service. The complimentary, one-way airport transfer was included in your confirmation details, and were sorry if that wasnt easy to locate or understand. Thats something well review internally to ensure its more visible moving forward.With regard to the airline issue, we did discover an error on our part regarding the name on the booking, and our air team covered the name change fee as a result. That correction was processed on April 7th. We know any hiccup with air travel adds stress, and we truly regret the inconvenience this caused. As a general reminder, airline check-in and boarding pass access are typically available 24 hours before departure online or at the airport.Finally, we took your concern about a potential impersonation incident very seriously. After a thorough review, we confirmed that the Royal Caribbean booking in question was not made through our agency. We understand that this situation added to your frustration, and were always here to assist if theres ever any confusion about your travel reservations.Again, thank you for bringing these matters to our attention. Your experience helps us identify where we can do better and ensures we continue improving how we serve our travelers. We genuinely value your feedbackand your trustand we hope to provide you with a much smoother experience in the future.Warm regards,**** ****** VP, Customer Commitment

• Review fromKim C

  Date: 03/18/2025

  1 star
  Horrible service -don't book with them and save yourself the headache. I booked a cruise through what I thought was *************** but turns out they send it to ******************************* of Arrivia). They can't seem to send confirmation of one of my two reservations. Emails are empty. Their Chat tells me to call Alaska Air. ********** says call Arrivia -nobody answers any number I call at Arrivia. Frustrating to say the least! Hoping I can get my credit card to cancel charges and book directly with Royal Carribbean. Even the number listed here goes straight to voicemail.
  

  Arrivia Inc

  Date: 04/08/2025

  Dear ******************* you for taking the time to speak with us. Were truly sorry that your recent experience did not meet your expectations. We hold ourselves to a high standard, and its clear we fell short in delivering the level of service you deserve. As requested, **** submitted the necessary documentation to transfer both of your bookings directly to the cruise line. Please allow 710 business days for the cruise line to finalize the process. While we understand your frustration, we hope youll consider giving us another opportunity to serve you in the future. Your account with us remains active, and should you ever wish to return, were here and ready to provide a better experienceone that reflects the quality and care were committed to delivering. As a gesture of goodwill, weve also added $500 in Cruise Reward Credits (valid for 2-years) to your account, which will remain available should you choose to book with us again in the future. Wishing you a truly wonderful cruise ahead. Warm regards,**** M. *********-****** VP, Customer Commitment *************** ***********************

  Kim C

  Date: 04/11/2025

  Almost a month later and Arrivia still hasn't processed the refund that their Associate, Office Of The President promised to take care of. Meanwhile, the Vice President, Customer Commitment @ ******************** sends a message through the BBB with no contact information for me to follow up. Oh, but they did offer me $500 credit if I'd like to try them again. Why would I with their lack of communication. Again....stay far far away from ****** Cruises and book direct to say yourself the time and effort.

• Review fromDamian M

  Date: 03/13/2025

  5 stars
  This is a GREAT membership! This is for REAL travelers, it's not for here and there. Once a year travelers this ain't for you. If your a serious traveler that spends alot of time or money or both on traveling your gonna save BIG. I have already got my money back in Savings in my first 6 months! I worked closely with two ladies, both were AMAZING, very thorough named ***** and ****! I highly recommend this for Timeshare Owners as well, you can deposit your weeks and let people bid on them! I already made more then my maintenance fees! For the people signing up just for a "free cruise" or something of course they will complain they just want something for free. You definitely have to spend money to save money but trust me the savings are LARGE!!!!!

• Review fromStephanie T

  Date: 11/02/2024

  3 stars
  I enjoyed the hospitality, the kindness and concept. It wasn't the right time for us and largely based on the shared reviews we didn't sign up.

• Review fromMike J

  Date: 11/02/2024

  5 stars
  I honestly do not understand how there are any bad reviews. This membership is unbelievably useful. The people must be not using the membership. My wife and I purchased this membership after seeing a presentation because we thought if it did half of what they said it would be worth it.We booked two trips this year with arrivia, and saved almost 75% of what we paid for the membership. We went to ****** and ********** and combined saved thousands dollars. And Im a bargin hunter, they beat the best deals I could find elsewhere by a long shot. If you travel regularly at all, I highly recommend this membership.

• Review fromWhitney L

  Date: 10/28/2024

  1 star
  DO NOT I REPEAT DO NOT SIGN UP WITH THIS COMPANY!!!I had decided I didnt want the service because I couldnt find a hotel I wanted to book on the dates I needed. I was not aware of the 10 day window but when I contacted my agent I was still within the window. They are foreign and can barely speak English or understand them. Now they are saying they cant refund me my deposit. They told me to use my points so I wont loose them I said ok I will use my points then I want to cancel the membership. I was told they would cancel the membership and take my card off file. Well now a month later Im getting another charge on my card for the monthly payment I told them to cancel!!! I called back to let them know and she said well theres a penalty because you used your points! You will have to pay it all back to cancel!! When was someone going to tell me this! They leave out all this information and try to make things sound good. But dont fall for it!!! So now Im going through a dispute with my card!!! I have never dealt with anything this misleading in my life!! This company is horrible and need to be shut down!!!!!
  

  Arrivia Inc

  Date: 12/02/2024

  Dear Ms. ******************** sincerely apologize for the issues you encountered with your membership. We understand your frustration; however, please note that benefits are contingent upon the agreed-upon payments of the package purchased. After a 10-day rescission period, or once the benefits are utilized, the membership becomes non-refundable.
  
  We value your feedback and your patronage. Therefore, we have deducted the amount corresponding to the benefits you used and issued a refund for the difference. Even though you canceled your package, your complimentary membership is still active, and you have $250 in Savings Credits available to use towards future travel.
  
  If you need any further assistance, please do not hesitate to contact us.
  
  Kindest regards,  
  **** *.  
  VP of Customer Commitment