Business ProfileforHarkins Theatres (Corporate Office)

This is a formal complaint about the way things were handled at the Harkins Theater at ****************** in ***** ** the night of March 22, 2024. I am writing to express my concern about being unjustly asked to leave the movie theater after a verbal altercation with other customers happened because they refused to move to their correct seats so I could sit in mine. I would really like to sit and watch the f****** movie, This is what I said when I first remember seeing the white male manager ************** on the scene. He said to me, I need you to be quiet. At that point I bit my lip, literally. The african american lady manager was talking to those in my seat and the ones next to them. He then said, (**************) 2 times can we continue this in the hall. I said both times I just want to sit in my seat I purchased and watch the f****** movie. The others got up after the 3rd time him asking and I sat in the seat I purchased and said I will not go anywhere until after this movie is over. Everyone left the theater for a good 30 minutes. I watched the movie quietly and then the white male manager came (**************) to me in the middle of the movie and said can you come talk in the hall. I asked/ why and he asked me again. I said no and that I want to watch the movie, thats what I paid to do. I told him as a white man who is harassing a black woman in this theater, I will *** this company out of the wassu. He then said if you do not come with me into the hall I will have to have security ****** you. I told him to do what he had to do and turned and watched the movie. I was told I was being asked to leave because I cursed at a manager. If this was the case I should have been asked to leave when I first came out of the theater upset! As a matter of fact, I was told by the white female manager at the front desk that she understood why I was upset when I was cursing. I was cursing then, and as far as I know cursing is not against the law or against any rules that I was told about in the movie theater. Not one time did I address the lady managers in a negative way or curse towards them. I went to ask them for help.I was told I was being asked to leave because I approached those who were sitting in our seat, and I should have gotten a manager. Again, the managers and the first initial contact employee knew I had asked the individuals to move. I stated that to everyone I spoke to. I was not asked to leave. I have never been informed of this in this movie theater, which I frequent, or any other theater I need to get a manager to ask someone that they are sitting in my assigned seat. This is not the first time this has happened, only the first time someone has refused to move, it seemed as it that is what they were doing. Now again I have given an objective view on this situation from my perspective. The subjective view is this. I was very angry that someone would downright refuse to move out of a seat that was not theirs. I was even more angered that someone would talk to me or my son in a way as if we were doing something wrong, letting them know we wanted our seats. I felt very disrespected by ************** from the very moment he stepped on the scene. His tone towards me versus the tone towards the others was very aggressive. When I asked why I needed to leave his tone once again became very aggressive. In no way did he make me feel as though he was trying to be objective in the situation or that he was trying to help me. Not once did he try to address me in an accommodating tone like he did the others. Although I was sitting quietly watching the movie once the others left. And the police were actually called. I would like to be contacted regarding this.