Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

About

About This Business

This business is a Unified CXM company that provides AI-powered customer experience solutions. 

BBB Accredited Since: 5/10/2008

Years in Business: 24

Products and Services

Business VoIP, Online Fax, Hosted PBX, Voicemail, Nextiva Office, Nextiva vFAX, Nextiva SIP Trunking, Nextiva Contact Center, Nextiva Social, NextivaOne, AI Voice & Digital Bots, AI-Powered Contact Center, Business SMS, Conversational Analytics, Conversational Commerce, Customer Journey Orchestration, Data Loss Prevention, Digital Channels, Generative AI Knowledge Base, Intelligent Virtual Assistant, Language Detection & Translation, Live Chat, Messaging Apps, Outbound Dialing, Reporting Dashboards, REST APIs, Secure Payment Assist, Sentiment Analysis, Skills-Based Routing, Social Media Channels, Speech to Text Transcription, Team Collaboration, Team Productivity, Text-to-Speech, Video Meetings, Voice Analytics, Workflow Automation, Workforce Engagement & Management

Photos and Videos

Business Details

BBB File Opened:
4/24/2008
Business Started:
10/2/2001
Business Started Locally:
1/29/2007
Business Incorporated:
8/16/2021
Type of Entity:
Corporation
Business Management:
Mr. Hayden Whitfield, Member
Mr. Tomas Gorney, CEO/Director
Ms. Tracy Conrad, Director
Mr. John Murphy, Secretary
Ms. Anne Brennan, CFO
Mr. Dylan Maley, Manager - Escalations

Additional Contact Information

Principal Contacts
Mr. Tomas Gorney, CEO/Director
Ms. Tracy Conrad, Director
Mr. John Murphy, Secretary
Ms. Anne Brennan, CFO
Customer Contacts
Mr. Hayden Whitfield, Member
Mr. Dylan Maley, Manager - Escalations
Fax numbers
Primary Fax: (480) 304-4963
Additional Phone Numbers
Other Phone: (800) 285-7995
Additional Email Addresses
Primary: Email this Business

Additional Information

Payment methods
Visa, Mastercard, American Express, Discover
Refund and Exchange Policy
Nextiva offers a 30 day money back guarantee as well as no termination fees for cancellation of their service.

Latest Reviews

  • Nima A

    "I have been with Nextiva for over 5 years now and have paid them THOUSANDS of dollars. Support during the first year was good, but since then it has spiraled down drastically." ... Read full review

  • Ashley V

    "We have been with Nextiva since 2017. Throughout this time, I have had the pleasure of working with different team members and support team, but I can honestly say, every time there is a need- there is a follow up email pertaining to my question or a follow up call." ... Read full review

  • Miranda S

    "Nice, Friendly staff to work with for your business needs."

View all Reviews

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.