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          Nextiva Inc has 1 locations, listed below.

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            • Nextiva Inc

              9451 E Via de Ventura Scottsdale, AZ 85256-0001

              BBB Accredited Business

            Business ProfileNextiva Inc

            Telecommunications
            BBB accredited business

            Contact Information

            9451 E Via de Ventura

            Scottsdale, AZ 85256-0001

            Visit Website
            Email this Business
            (800) 799-0600

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            Customer Reviews

            3.72/5

            Average of 364 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            340 complaints closed in last 3 years

            82 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/10/2008

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business is a Unified CXM company that provides AI-powered customer experience solutions. 

            Products & Services

            Business VoIP, Online Fax, Hosted PBX, Voicemail, Nextiva Office, Nextiva vFAX, Nextiva SIP Trunking, Nextiva Contact Center, Nextiva Social, NextivaOne

            Business Details

            Location of This Business
            9451 E Via de Ventura, Scottsdale, AZ 85256-0001
            Email this Business
            BBB File Opened:
            4/24/2008
            Years in Business:
            22
            Business Started:
            10/2/2001
            Business Started Locally:
            1/29/2007
            Business Incorporated:
            8/16/2021
            Accredited Since:
            5/10/2008
            Type of Entity:
            Corporation
            Business Management
            • Mr. Hayden Whitfield, Member
            • Mr. Tomas Gorney, CEO/Director
            • Ms. Tracy Conrad, Director
            • Mr. John Murphy, Secretary
            • Ms. Anne Brennan, CFO
            • Mr. Anton Kukharenko, Member
            • Mr. Dylan Maley, Escalations Specialist
            • Ms. Courtney King, Senior Manager, Campaign Operations
            • Mr. Fabio Dias, Customer Advocacy Manager
            • Mr. Mark Jung, Director of Brand
            • Mr. Jeremiah Zerby, Customer Advocacy Manager
            Contact Information

            Principal

            • Mr. Tomas Gorney, CEO/Director
            • Ms. Tracy Conrad, Director
            • Mr. John Murphy, Secretary
            • Ms. Anne Brennan, CFO

            Customer Contact

            • Mr. Hayden Whitfield, Member
            • Mr. Anton Kukharenko, Member
            • Mr. Dylan Maley, Escalations Specialist
            • Mr. Fabio Dias, Customer Advocacy Manager
            • Mr. Mark Jung, Director of Brand
            Additional Contact Information

            Fax Numbers

            • (480) 304-4963
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            340 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/11/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            In 2021 I signed a two year contract. I have been paying regularly for almost 3 year. I tried to cancel and they blackmailed me: either I keep for another 15 months and then cancel or they extort $900 dollars: my contract doesn't have automatic renewal; one need to go to another file and , after 8 pages, there is mention of automatic renewal if not cancelled 30 days exactly before expiration. No emails to remind to alert of renewal; nothing in contract. Besides, their legal page states: "VoIP Cancellation Policy You may cancel your Nextiva Service at any time by providing Nextiva with a notice of your intent to cancel by sending an email to ******************************** or calling our ************************ at **************.I called and wrote several times. Still they threatened me if I tried to cancel. Loanshark predatory behavior.Please help me stop this horrible trap.(ignorant or intentional? a **** ********* reported the cancellation period in wrong terms: cannot cancel ever if not < 30 days BEFORE end period, their sites states can only cancel if > 30 days before end...)
            Read More
            Read 339 More Complaints

            Customer Reviews

            364 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brian M

            04/24/2024

            This service is junk! I started switching companies at the end of my contract and they held my numbers over until the contract renewed automatically. They also sent me notices that they received a change in companies before my renewal date. This contract was done online and by phone and the auto renew contract was never pointed out. Now they want to charge me $700 for early cancellation. STAY AWAY FROM THIS COMPANY! Only picked one star because you have to.

            Nextiva Inc Response

            04/26/2024

            Hi *****, I hear your frustration, and I want to help. If there is anything I can do to help recover your experience, or if you would like to share more detail, please reach out to me directly at ********************************* ****** from Nextiva
            Read 363 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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