Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been renting from a company for over a year and a half. They use ********* Management for all their maintenance needs on rental properties. We came across an issue with our freezer in the first week of December. Our freezer is over freezing everything to the point that everything is ****** covered with ice in the freezer. We reported this in the first week of December. They ordered us a new fridge because they couldnt get the parts needed to fix it. On December 11th we were sent a text that our new fridge would arrive December 16th.m and that we would be receiving a call the day prior to give us a 3 hour time frame of delivery. December 15th I reached out to ********* and asked if we were going to get that 3 hour time frame and the person said yes. So we waited and never received a call. I reached out again the next morning and said that we never received a call. I had to take off the entire day to try and make sure I was home. The delivery drivers finally showed up in the afternoon and they showed up with a MINI FRIDGE to replace our kitchen fridge. So we turned it away and I contacted *********. To which they states that they would order us a new one to be delivered in December 27. Again we revived no communication and I had to take off a full day. No one called and I told ********* this and was ignored. The fridge showed up in the afternoon again and it was ANOTHER MINI FRIDGE. So we had to yet again turn it away. I told ********* what happened and that the delivery drivers were extremely rude and unprofessional and there wasnt much care on northsites end. They gave a us a new delivery date of January 24th (tomorrow) and I have texted 3 times today asking for them to please call with a time frame as I cant afford to take off the full day again and Im receiving ZERO COMMUNICATION. Ive never had such an unprofessional experience. Keep in mind Every time I call no one even answers. Im at my whits end.

  Business Response

  Date: 01/31/2024

  Hello,

  Upon review, it looks like the appliance was delivered yesterday 1/30. We apologize for the inconvenience with this process. The supplier we use for appliance delivery indicates a policy of resident notification, which they did not adhere to. We understand the frustration this can cause, not to mention the inconveniences. We did a review of the phone number provided to attempt to determine why calls would have been missed, but we did not find any record of that number contacting our resident service line. If there is another number that *** have call, we would be happy to look into that. 

  Again, our apologies for the inconveniences, if there are issues with the new appliance please let us know and we will ensure the issue is properly addressed. 

   

  Thank you

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Woke up o 11/4, sat am to flood in basement near hot water heater/ furnace. Contacted emergency hotline ****** Homes suggest, I doo. Spoke to someone who says, will have someone out today. Around 645 sat evening, 2 guys show, look at hot water heater, at house 15 minutes. opened up hot water tank, took tons pictures, wiped up water inside tank, said they will submit an estimate to landlord. I asked is there anything else needs to be done, anything i shouldn't do, said no water will leak keep an eye and wait till I hear back from landlord. Sunday evening while my 11 yr old son were in house, i have an overwhelming smell of something burning, I rush out of house, and call fire ***** They came and assessed the main source of burning, was the hot water heater. Since the guys were at my house-sat evening never shut the main water off to house, water **ntinued to build in tank, shorted out wires, which tripped my breaker panel. I explained to fire Marshal that i had **ntractors at house evening prior, and told them what i was told, needs to be replaced, and keep on water spilling out. To say Fire Marshal was livid, since the water was never turned off, I was told that if it didn't go to my panel, house **uld of blow up! Well, if that wasn't a scare of a lifetime!! if anyone has smelt burning wires, WOW!! have *****, on top! double after fire ** left, I call 602 number again explain what happened, they will send up to their team mgr. Monday **mes, I reach or shall i say try to reach out to Northsight, and ****** Homes, and NOTHING no call back no email no acknowledgment. Tuesday I resend email, calls. I've at this point talked to "****" 4 times and I finally get a response Tuesday afternoon for Northsight asking to send them a report of fire, and pictures! Wait What, you have on re**rd every time I called, and have it noted **ntractors at house sat evening. I **mplied with pictures of fire marshal and all the fire trucks and men at house gathered around my heater. Yesterday 907 in am, Wednesday, reminder this occurred SAT, so 4 days later i receive a txt, estimate has been placed. Mind you no hot water, still, and smell burnt wire, and minor is home, Its Thursday, i get txt saying was approved when can **me out, I wrote anyday/ time. I'm on day 5 no hot water. Where is ac**untability? So, since **ntractors did not do what they should have done, shut main water off, house **uld of exploded, and My son who is 11, and I STILL NO HOT WATER!! Honestly, I lost tons of stuff with flood, not to mentioned trying to ventilate the house from smell, i pay out of pocket oil , so that spilling out the windows and **uld of lost lives, and i still hear nothing, First, I'm looking for this to be repaired ASAP and **rrectly, and se**ndly, I am looking to be **mpensated for this! I do know legally, **mpany cannot leave a rented home without hot water more than 24 hours, and here I AM GOING ON DAY 5!

  Business Response

  Date: 11/10/2023

  We sincerely apologize for any inconvenience caused by the issue with the hot water heater. Regrettably, Northsight received inaccurate information from the subcontractor who visited the property. Subsequently, a different subcontractor was dispatched on 11/9 to rectify the situation. Upon reviewing the photos and work order on 11/10, it appears that a new hot water heater has been installed and is now functioning properly. Please be assured that Northsight is taking the necessary actions to address the situation with the original subcontractor.We appreciate your understanding and patience in this matter.
  

  Customer Answer

  Date: 11/13/2023

  thank you for responding and acknowledging the miss information for sub contractor, however, due to this miss information. I lost about 400$ from flood not to mention the complete inconvenience, and almost our lives!! It was replaced on the 9th, but that  wasnt original date they said they wanted the 11th, which was not acceptable ! Due to subcontractors that you hired, compensate for what I lost

  Business Response

  Date: 01/03/2024

  We certainly empathize with the challenges during this event; however, it seems that the items damaged were a result of the water heater's failure.It's important to clarify that this incident should typically be covered by renters'insurance, and the circumstances after the initial water heater failure did not result in damaged items for which you are looking to be compensated.

  We understand this is difficult situation, and we encourage you to reach out to your renters' insurance provider as they should be able to offer support for the damages incurred. If there's any additional information, please don't hesitate to let us know.

   

  Thank you.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We decided to renew our lease on or around the 19. I called on the 20th spoke with ***** discussed month to month option, and then we discussed what was my offer to renew he spoke with ***** who offered ****. I called and spoke with ******** to complete process to retract my notice she sent me an email and advised I could send a reply advising I wanted to renew which I did I also confirmed the offer amount. The new lease was uploaded to the portal we signed. On the 24 I went into the portal and noticed almost 400 worth of late fees. I called into the office and was advised I had a balance from May 1st rent and my ledger activity was sent to me. I reviewed and called back in because the amount showing owed was for the new lease it was the days 25 to 30 but they put the date of May 1st. This was added after we signed our lease. Also after reviewing I noticed the amount for my new lease showed ****. I had my fiance call he spoke with someone said was extremely unprofessional and advised our problem was we pay or rent in separate payments instead one payment and that late fees were valid because the rent was due for May 1st. I called back and spoke with ***** and explained the amount of ****** was not due for May first it was calculated for my remainder of May which they charged at the new rent amount so how could it be foe May 1st and also I was quoted one thing but that was not honored. He said oy yeah I see I quoted this amount, and he could see the amount was added after signing new lease he would get with his manager about waiving the fees and correctly the lease. Several days went by and I still had not heard anything. So I called and spoke with ***** again on the 5th I explained to him the same conversation with ***** and was looking for an update he advised that Ra du wsd just being courtesy saying someone will look into because it won't happen. Also he felt I was trying to capitalize on the confusing. He proceeded to tell me on May 1st I should have paid atleast the old amount even though it wouldn't have been the correct amount but that it would have looked better. He explained I can't stay anywhere for free I explained we paid the 431 as soon as we were aware but that charging later fees and backdating seemed to be illegal and to say someone else basically lied saying it would get credited was a courtesy but caused me now $10 additional daily while I waited on a response that never came I paid my rent and all the late fees. I also explained we had two leaks in our home called because we should have been credited for that water charges as a renter since landlord would be liable for this. We also haven't heard back. I paid my utilities with my rent now I would like proof of the usages for all of them since we moved in. This company is very deceptive and extremely rude and unprofessional.After I paid my June rent I show a new rent amount of ****** shating June 1st.

  Business Response

  Date: 06/08/2023

  Thank you for contacting us regarding your concern. We appreciate you bringing this matter to our attention. However, please note that Northsight Management is not the landlord of the property you are referring to. We are a company that solely provides maintenance services and are not directly involved with the rental ledger or any leasing arrangements.

  
  To address your concerns and provide you with appropriate assistance, we kindly request that you direct your complaint to the relevant party responsible for managing the property and overseeing the rental ledger. They will be better equipped to handle and resolve any issues related to the landlord and rental matters.

  
  If you require any further clarification or have any additional questions, please feel free to reach out to **, and we will do our best to guide you in the right direction.

  
  Thank you for your understanding.

• Initial Complaint

  Date:04/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came and put a new lock on our apartment at ************ 1r we still have our stuff in apartment and has keys to they illegally did that it was supposed to been a cash key situation the bank owned the building it's been in for foreclosure for 2 years we been staying there for 12 years I am going downtown to ******************* to tell them about my situation and they illegally lock me out

  Business Response

  Date: 04/24/2023

  Hello, Northsight Management received instructions from our client to secure the property, which was reported to be vacated, open and unsecured. The real estate agent for our client has been in contact with the complainant and should be the main point of contact with the complainant moving forward. 

  Thank you

   

  Customer Answer

  Date: 04/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My furnace stopped working and has been shut off since 01/04/2023.I rent through ****** Homes who manages their properties through Northsight and I submitted a ticket through the ****** Homes maintenance portal the same day my issue began.It's over a week now and my heat has not been fixed.Northsight management does not provide a direct line of contact - i am forced to communicate through their maintenance work order portal or emergency maintenance hotline.They sent out two separate contractors who both indicated yhe furnace needed fully replaced and could not safely be run without the risk of carbon monoxide rising to unsafe levels.It's the middle of winter and this sort of thing is supposed to be handled in a timely fashion.Every time someone else comes out they repeatedly request availability for myself and roommates which I have indicated any time is fine as I work from home and this is an emergency and am willing to be as flexible as possible to get my heat fixed.The point is they have these slow processes that constantly put me in the position of waiting for inappropriate amounts of time on the resolution of emergency maintenance work orders.The contractors that come to our location will not give us a more direct point of contact or who they communicate with because they are afraid to get chewed out and have stated the business will stop giving them work if they do.There have been issues before - we went through a 6 month period where our 2nd floor bathtub was leaking and out bathroom was unusable and the room below was left stripped of carpet and drywall (also unusable) - however this is the first time that we have had to deal with the same lack of urgency regarding a true emergency - no heat in the middle of winter (it will be 25 degrees this weekend).Both ****** Homes and Northsight use their connected processes and long lag time to justify poor and unethical business practices.We are paying for a house that should have heat but doesnt

  Business Response

  Date: 01/16/2023

  Hello,

   

  We apologize for any lack of communication as to the delays on this work order. Given the cost of the repairs, approval was required prior to being able to move forward, and provide draw funds to the contractor completing work. Work was completed on 1/16 to replace the **** unit and our Resident Concierge team has been in communication with the complainant to confirm the heat is working. Additional work order issues where discussed and will be monitored for completion. 

   

  Thank you

  Customer Answer

  Date: 01/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a home with a company that uses Northside for maintenance. I was given a Rently code to do a self- tour of the apartment before signing my lease, but there was no rently device installed on the interior door. I had to sign my lease by the following day, so I placed an urgent maintenance request to have a rently device installed. I called every single day, Monday through Friday, for updates. Every time I called, I was either told that someone hadnt taken the job yet, or that someone had taken it but hadnt come out yet. Every day someone told me I would get a call back, and I NEVER got a call back. I pointed this out to them on Friday, and was told that now that hes taken down my number, Ill get a call back this time. I still did not get a call back and have yet to be able to see my apartment. I was told by the move in team that maintenance could take up to 48 hours, but theyd place an urgent request. Its now been 170 hours and nothing. Terrible, lazy company with horrible communication.

  Business Response

  Date: 12/12/2022

  Hello- at this time Northsight does not handle Rently installations for owners or property managers.  Regarding the referenced property, on 12/5/2022 a deadbolt was installed with the keys placed in the lockbox, as was instructed. There is no history of a resident request for this property. We will research the times called to better understand why the complainant did not receive a call back as promised. 

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacting Northsight since Hurricane *** occurred on 9/28/2022 because the hurricane caused damage to my rental home. I have submitted many maintenance requests stating all the damage that was done and that is was caused by the hurricane. I have not had anyone come to look at the inside of my home where this is water damage and mold growing. This has made it so I cant live in my home due to the mold and water damage. I have let them know that I cant live in my home but I have still not had anyone come to begin any work. On 11/9, I received an email saying that one of my work orders for the wet carpet and mold has been completed. This is completely untrue because no one has been into my house and there has definitely not been any work done. I am very confused as to why this was marked as completed. I also received an email on 11/10 saying that another one of my work orders for a problem with the tile flooring was completed which is again completely untrue. The house is only getting worse and more mold is growing each day this is not resolved!

  Business Response

  Date: 11/15/2022

  We apologize for any delays in addressing these issues, they seem to have been a combination of inspection lead time,  and waiting for approval  to be able to complete the repairs. That said, a technician will be out at 5:00 pm today (11/15) to address. Please contact us with any questions. Thank you. 

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed Multiple maintenance requests for work that needs to be done to my rental house prior to move in. I have not been contacted to date. I have also left several voicemails with no call back.

  Business Response

  Date: 10/13/2022

  Complainant has not yet occupied the property. Move in date is scheduled for 10/21. Requests from the future resident were submitted on 10/10 and this complaint was sent on 10/12. Typically when the Move in date is over a week away, future resident will hear from a representative within 72 hours, once the requests are reviewed and scheduled for completion, prior to Move In. The complainant should hear from someone be end of business today (10/13).

• Initial Complaint

  Date:08/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 16th 2022 I paid over $5,000 to the company and never got any of it back that not right for a company to take money from me and not pay me back I do have receipts to prove this but I cannot upload them to the computer reason being my computer is stolen

  Business Response

  Date: 08/29/2022

  Northsight has no record of any such payment being made to the company, nor would there be a reason why Northsight would request a vendor make payment to the company. Complainant was a vendor of Northsight' s and was paid in full for work services that were completed. We are happy to review further documentation, but it seems as though this complaint may have been made in error?