Business ProfileforBusyKid

On 10/31/23 I transferred $200 from my sons spend to get cash. I then initiated two transactions of $100 each from spend to get cash. I have not received the $200 cash in my bank account although I see the transactions were approved and the $200 was debited from his Busy Kid Account. I submitted a request to ******************************* requesting more information. I received a vague response and a request not to cancel my card. Since I still did not receive the requested $200, I became concerned about the approximately $1400 balance between my two childrens accounts. I requested an immediate deposit for all Busy Kid funds into my bank account and an update on status/timelines. I tried to log into my childrens accounts today and found the accounts were closed. I called customer service and was told a refund was under review by a supervisor. I expect money that is deposited into an account to be accessible without multiple follow *** and with better communication from the company. If I do not receive my funds totaling $1412.54 in the next 24 hours, I plan to take legal action.