Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Used 2025 Honda Pilot from ***** ******* and his manager ****** ******, I was told verbally twice the car had two sets of keys and over text it was alluded to that they were sending it to me via mail. ******* ******** left it out of the We Owe paperwork and I being tired and rushed at 10 pm with two kids waiting on me did not notice. They are now refusing to send me a key replacement. I paid $2000 down and I also am financing this car for over 40,000$ and they cant replace a key they admitted they lost. I was hung up on by the service department and when transferred to the client relations manager they didnt answer. This is unprofessional and unacceptable

  

  Business Response

  Date: 06/18/2025

  Right Toyota has agreed to provide a key and program it at no cost to the customer. We apologize for the poor communication and will make sure she is 100 percent satisfied with moving forward...

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very disappointing experience 5 days total wasted went in to buy a 2020 ***** Silverado 2500hd ** posted online by the dealer ship listed at $39,952. I acquired information and was told price was correct; went in for a test drive liked the truck but noticed it needed an alignment and had a check engine light. I was told it would be fixed before I finalized paperwork my credit was ran and I was told to hold the truck I needed to leave a $500 deposit to place truck on hold(June 9th,2025). I returned Friday (June *******) when work was finished, I was told price had now changed to $52,000 a 12 thousand dollar increase. I was told but since I had been told $39,952 they could give me a $2,000 dollar discount.Feeling let down and lied to I refused to pay $10,000 more than what it was listed for. I was expected to pay for a mistaken on there part, even when I was told by ***** my sales representative that the prior owner was charged for mechanical expenses that were fixed and then they tried to charge me for fixes.

  

  Business Response

  Date: 06/18/2025

   Mr. ******, we apologize for the inconvenience caused to you. When we took the 2020 Chevrolet Silverado on trade it was not disclosed to us that the federal and state emissions equipment was not present on the vehicle. We are not able to sell the truck till the appropriate repairs had been made. The sales associate ***** was mistaken when she informed you the previous customer was reimbursing the dealership for the cost of the emission repairs. Right Toyota has installed new emission equipment on the vehicle and assumed all cost. We have since updated the vehicle listing at the appropriate price. Additionally, the dealership will petition the credit bureau on your behalf to remove the credit inquiry that was ran the day you were here. Again, we sincerely apologize for the frustration and inconvenience this matter has caused.

  Feel free to contact me directly with any additional questions or concerns.

  ***** *******

  ************

  *************************************************************

   

  Customer Answer

  Date: 06/18/2025

  Good afternoon *****. I was not satisfied with the effort show to correct this matter. I was offered a two thousand dollar discount from fifty two thousand dollar current price by sales manager, it is currently listed below the discount offered for the inconvenience. Also the time thats I spent going to dealership on day of supposed purchase after not being told about price increase I spent over an hour so I could have my sister join me so she could drive home my truck. I should not have to pay for a mistaken on the dealerships part of not properly inspecting vehicles and listing them. I do not condone false advertising and lack of trying to work with me. Condition of  vehicles should be known before listed. I was assured price was current and not told of any contingencies when repair were said to be in place due to check engine light and alignment was off. This seems like a lack in the dealerships and I shouldnt have to suffer for lack of inspections when the dealership acquires vehicles. 

  

  Business Response

  Date: 06/18/2025

     Thank you for responding **** we agree your time is valuable and we did need to inspect the vehicle before selling it to ensure a quality product would be offered to our customers. As you mentioned the check engine light was on the alignment and detailing of the truck were obvious, but the unforeseen problems were not discovered. We do not contract on cars that have not gone thru the service department for this reason. We understand you not wanting to go forward with the purchase but if you are still wanting to purchase this vehicle I will suggest you call me. 

  ***** *******

  ************

  Customer Answer

  Date: 06/20/2025

  Good afternoon. The only question in line is whether Right Toyota is willing to make it right and honor the price that was posted. If so then I am willing to contact you. When I spoke to the sales manager there was no attempt to work with me so thats why I just left. 

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2023 ******* Palisade (*********************) from Right Toyota on January 4, 2025. One of the features that the window sticker listed was "3 free years of My******* Bluelink Service" (we still have the original window sticker with the **** on it). So we negotiated the purchase price and purchased the vehicle. When I called Right Toyota to learn how to activate the 3 years of My******* Bluelink Service, we were told that they can't do that, it would have to be done through *******. I placed several calls to different managers at Right Toyota over the next few weeks and kept getting a "no", or "we can't do that". When I called *******, the value of this service is approximately $900. I would like Right Toyota to agree to pay for that service they promised, or even some of it, but they just turned us down. I would settle for a lesser amount, but this is what the window sticker promised and we negotiated assuming that was included.

  

  Business Response

  Date: 06/02/2025

  To Whom it May Concern,
  The customer service manager has contacted the customer and the issue has been resolved.
  **** ******
  CR Director / Right Toyota

  Customer Answer

  Date: 06/03/2025

  I was contacted directly by the business.  They have an acceptable solution which was a check fodr $300.  I said that was acceptable, however, I do not have whatever documents the business said they would send and I do NOT have a check from them.  I do not consider this resolved until I recieve the check.  Thank you.

  

  Business Response

  Date: 06/17/2025

  The customer has been taken care of and is satisfied with RIGHT Toyotas efforts to meet his concerns.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Right Toyota on 12/29/25, and almost immediately noticed a clicking noise when I braked. I was told the vehicle came with a warranty covering issues if I returned it within a certain timeframe. I followed their instructions and brought the car back within the first 30 days, but they claimed they couldnt find any issue.The noise persisted, and I brought the vehicle back again during my first scheduled service. This time, they acknowledged the sound and initially believed it was caused by a scratched rotor, which they said they would fix at no chargehonoring my initial report within the 30-day period. However, they later discovered the real issue was a faulty axle that would cost over $800 to repair.After numerous phone calls, being without a car for 6 days, and a lot of back-and-forth, they ultimately refused to cover the repair. I spoke with ***, the used car manager, who was rude and dismissive of the time and stress I had endured. Eventually, after further debate, they agreed to reduce the bill by half, leaving me to pay over $400 for a problem that clearly existed at the time of sale.This experience was extremely frustrating and disappointing. We were planning to purchase a second vehicle soon for my daughter, but after this ordeal, we will definitely not be returning to Right Toyota. I expected better integrity and customer careunfortunately, that was not the case here.

  

  Business Response

  Date: 06/02/2025

  To Whom it May Concern,

  The customer service manager has contacted the customer and the issue has been resolved.

  **** ******

  CR Director / Right Toyota

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4, 2025 my husband went in to purchase a ******. The deal went through fine, we got a decent trade in value on the *** we were trading in. ****, the finance guy, seemed competent enough. I sent the link for them to request an ACH from our financing bank. A week goes by and I called the bank to see if they received the information they needed in order to complete the loan. They hadnt. On 4/14(a Monday ) I called Right Toyota about it and they said I had to speak to the finance *** **** since he handled the paperwork. **** never called me back. I called again close to the end of the day and **** was there. He told me that they had faxed the info over but **** couldnt read it (I question if thats true) so they emailed them the information. He also told me they were overnighting the check that night to pay the *** loan off at ***. A week goes by again and **** sent the money for Tacoma but *** has still not been paid. So, I call again (4/21 and 4/22). Once more, Im told **** will call me back. He never does. My husband calls on on 4/23 where he is now told that they are overnighting the check to PNC that day. On 4/25 the loan is still not paid off so I call once again. Finally I got somebody who listened and didnt try to **** me off on **** who never calls. He tells me they were signing the check that day and *** will get the check Monday 4/28. It is now 4/30 and the loan has still not been paid off. I have purchased several cars and never have I ran into this issue with getting a payoff. It has been almost a month with Right Toyota not holding up their end of the deal and paying the loan off. Yet, theyve had the truck for sale on their lot shortly after 4/4 (which I dont fault them for in and of itself-its the fact they still havent upheld their end of the contract that I fault them). Im tired of getting the run around, I just want them to pay the loan off.

  

  Business Response

  Date: 04/30/2025

  To Whom it May Concern,

  We apologize for the frustration and inconvenience involved with the payoff of your trade vehicle.  We also regret the issues you had communicating with ****, this will be addressed so it does not happen in the future.  The dealership had to wait for the funds to clear on the purchased vehicle before sending the payoff balance for Ms. ********* trade vehicle.  The balance was sent to PNC on 4/25 and the check was received by PNC on 4/28 at 8:57 AM.  There may be a processing delay which is common.  The *** tracking number is 1z71ew181395770432 which will verify the information I provided.  Please contact me if you need any additional assistance.

  **** ****** - CR Mgr. Right Toyota

  ************

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Rav 4 August 2023. They have not provided a second key. I have gone through every channel, manager, service manager, salesman, even called a corporate number. Every time I go in its another lie, excuse or just stupidity. I paid for that key. Now they won't return my call. It will be 2 years in August!!? Thank you

  

  Business Response

  Date: 04/08/2025

    Sorry for the delay key is cut customer has been taken care of. 

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Put money down on April 29th 2024, was told that van will be at dealership within ***** days by **** ******, that was the first lie from this dealership. This person never responded to calls or texts with an update on the van status. If he did answer the phone, he would make up an excuse and say Ill call you back in 5 minutes and then would never call us back. Was told by **** as well as **** ****** all Siennas come with run flat tires. When I put the money down on it I wanted a full size spare, dealership reluctantly agreed but not before saying how all the Siennas come with run flats and you can drive on them for 50 miles so you really dont need a spare tire and there is nowhere to put it. After waiting 3 additional months on top of the insists 30 days, we finally took possession of the Sienna on August 23rd. Our Sienna did not come with run flats. To get run flats installed on it is $1,438 at Discount Tire. The paid out-the-door price also ended up being an extra $231.74 than the price I was given. The finance *** said in order to get the $500 off from Toyota for the military discount you have to finance vs buy it out right. Okay fine, so I can finance it and immediately pay it off. Finance *** said no, you must keep the account open for a minimum of 3 billing cycles This was the fourth lie from the dealership. When I called Toyota financial and asked them about a payoff quote and if it must be opened for a minimum of 3 billing cycles they said yes you can pay it off and there is no pre-payment penalties or any set length of time an account has to be open. So either the finance *** is getting a kickback of some sort or the dealership is providing lies to the customers. Not even 3 miles after leaving the dealership, I noticed the window tint on the door had a huge crease in it, bubbling and not adhered to the glass properly. The waiting 6 hours for you ***s to say you dont have tools to test for The missing paint all over. It needs to go to a Toyota certified

  

  Business Response

  Date: 03/27/2025

  To Whom it May Concern,

  A representative of Right Toyota has contacted the customer and worked out a solution to the customer's issue.  The customer's issues have been addressed ant the customer is satisfied.  The customer is encouraged to reach out to us directly if there are additional issues in the future.  Thank you.

  **** ******

  Right Toyota

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to complain about the misrepresentation of the purchase price for a 2025 Camry SE (VIN: *****************) that I purchased from Right Toyota on November 22, 2024.I initially received a quote of $38,500 "out the door" for a 2025 Camry LE and paid a $500 deposit towards this vehicle. I later decided to upgrade to the 2025 Camry SE.However, despite my decision to upgrade, the initial quote of $38,500 for the lower trim level was used to mislead me. The sales manager falsely assured me that he could secure financing for the ***** LE, even with my trade-in vehicle being upside down on its loan (low loan-to-value ratio).This misrepresentation ultimately led to pressure tactics during the financing process. To obtain loan approval for the Camry SE (the upgraded model), the finance manager (******) insisted on the purchase of $3,000 worth of unnecessary warranty *********** a result of these deceptive practices, I was forced to incur additional expenses that were not part of the initial agreed-upon price.I request that Right Toyota investigate this matter promptly and take the following corrective actions:1. Refund the difference: Refund the difference between the agreed-upon price for the Camry LE ($38,500) and the actual amount paid for the Camry SE, taking into account the increased cost of the upgraded model.2. ****** the additional warranty services: Cancel the $3,000 worth of warranty services that were added to secure loan approval, as they were not necessary and were obtained through deceptive practices.

  

  Business Response

  Date: 01/20/2025

  To Whom It May Concern:

  The customer visited the dealership on 1/19/25 evening to discuss and resolve the issues outlined in the complaint.  Right Toyota issued a cancellation of all the product mentioned in the complaint.  The customer was also issued an additional "Good Will" refund.  The customer agreed that he is now satisfied.  We encouraged Mr. ***** to contact us if he needs any additional assistance. 

  ***** ******* - CR Mgr,. Right Toyota

  ************

  Customer Answer

  Date: 01/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing a formal complaint against Right Toyota in **********, *******, due to their negligent handling of a critical airbag safety recall (23TA15) affecting my 2020 Toyota Avalon Hybrid. This situation has caused me significant inconvenience, financial strain, and stress, especially since I have relocated to *******1. Despite bringing my vehicle to Right Toyota multiple times for scheduled maintenance over the past year, the dealership never informed me of the serious airbag recall on my vehicle. I only discovered this through my insurance company in August.2. I scheduled appointments with Right Toyota on August 23rd and October 15th, 2024. During both visits, I was informed that there was no remedy available and no timeline for when it would be resolved. I was not offered a loaner vehicle as described in the Toyota safety protocol 3. When I reached out to Toyotas Brand Engagement Team, I was informed that the dealership should have offered me a loaner vehicle until a remedy became available. However, when I called the Sales Manager ***** at Right Toyota, I was told that the dealership had no obligation to provide a loaner since there was no immediate fix. He also tried to buy my car from me 8K negative on my loan and said these were my only two options unless the manufacturer, BBB or ***** told them otherwise.4. Due to Right Toyotas negligence, I am requesting that they take back my vehicle and pay off the loan balance. If this is not possible, I will be forced to ship the car to ****** at my own expense and drive an unsafe vehicle or wait till a remedy is found which Toyota informed me may not be until March 2026.This situation has caused undue stress and financial burden, as I continue to make payments on a vehicle that is unsafe to drive and am constantly given misinformation from Right Toyota. If a resolution is not reached, I will pursue further action to protect my consumer rights.Thank you for your attention on this

  

  Business Response

  Date: 11/19/2024

  To Whom It May Concern,

  A representative from Right Toyota has contacted Ms. ***** ******* regarding the information she provided in her complaint.  Per customer, the airbag light is not currently illuminated.  The recall information we received from the manufacturer states, the airbag light must be illuminated in order for the vehicle to be eligible for repair under the recall.  We have discussed this information with Ms. ******* and have offered to perform an addition inspection to verify her vehicle is not subject to the recall.  Ms. ******* stated she would follow up with us if she needs additional assistance.

  **** *. - CR Mgr. - Right Toyota

  Customer Answer

  Date: 11/19/2024

  This is not a resolution to my complaint.
  
  Today, I was contacted by ***** ******* from Right Toyota, who provided additional information regarding the safety recall affecting my vehicle. While I appreciated his apology for how I was treated, it does not address the mishandling of my case from the start.
  
  My mother took my car to Toyota ******, where the faulty airbag sensor was confirmed by their service department. This confirmation proves that my vehicle is subject to the recall, regardless of whether the airbag light is illuminated.
  
  From the beginning, Right Toyotas service department and customer care team have mishandled my case. I believe their dismissive attitude stems from a bias against me as a young female customer, assuming I am inexperienced or naive about the seriousness of my situation. I was consistently given incomplete or incorrect information, denied proper assistance, and offered no solutions to a clear safety issue.
  
  I have been left with two options:
  
  Option 1: Right Toyota buys back my car 8K negative on my car loan, relieving me of the safety burden of this vehicle but with considerable financial stress.
  
  Option 2: I ship my car to ******, where I now live, at my own expense, and deal with my local dealership to obtain the rental car I should have been offered by Right Toyota under the recall.
  
  Right Toyota must take responsibility for their actions. I request that:
  
  The dealership buy back my vehicle at my loan value to provide a full resolution and relieve me of this horrendous burden. While also showing they care and aren't trying to scam or manipulate people their customers. 
  
  If that is not possible, ***** Murdochs offer to cover the shipping costs to ****** must be formalized and documented to ensure proper follow-through.
  
  Right Toyotas treatment of my situation demonstrates a lack of accountability and disregard for a customer facing a serious safety issue. I expect them to take meaningful action to resolve this matter.
  

  

  Business Response

  Date: 12/06/2024

  To Whom It May Concern,

  The dealership has worked out a solution for the customer.  We have assisted the customer wit the cost and logistics of shipping the vehicle to *******  The customer is encouraged to contact us if she needs any additional assistance.

  **** *. - CR Mgr. - Right Toyota

  Customer Answer

  Date: 12/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rename your dealer to WRONG TOYOTA.Buyer Beware: Run. As far as you can and as fast as you can.We've spent $150,000 at this dealership. The result, a lemon car we had to return. And the worst service on earth. Recently, we had my wife's Toyota in for a 50k checkup. 3 hours later, we call to check on it, they never even checked the car in.1. They didn't do the 50k inspection.2. They messed up our aftermarket skid plate.3. THEY NEVER PUT THE PLUG BACK IN THE OIL PAN.4. They told us our control arms were broken and needed to be ************ was taken a to real shop, where they diagnosed: no inspection was created, half the oil had already spilled out of the engine, the skid plate was fine, both control arms were fine and NOTHING from the 50k service had been ******* two prominent members of a band that is about to embark on a National Tour, we'll ensure that the world is screaming Wrong Toyota's name from the high heavens.

  

  Business Response

  Date: 09/25/2024

  To Whom It May Concern,

  Made contact with the customer and we are issuing a refund to reimburse the customer for the time, expense and aggravation related to this matter.  We apologize for all the frustration and inconvenience.  ********************** is providing training to prevent problems such as this are not repeated.

  **** *.

  CR Mgr. Right Toyota

   

  Customer Answer

  Date: 09/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****