Customer ReviewsforRight Toyota

I scheduled a job interview here. I drove there and filled out the application in person and was told they were too busy to interview me even though it was scheduled and instead I would be getting a call back. That was on 4/15/24 no one has called to reschedule the interview nor has returned my calls. Very poor business practices.

Quincey, consider yourself NOT HIRED at Right Toyota and move on with your life. Your poor quarrelsome attitude may be a contributing factor as to why you were not given consideration for employment at Right ******************** CR Mgr. - Right Toyota

We had a wonderful experience at Right Toyota! Our salesmen, ***** and ********* another young man, ****, in training, were very accommodating in agreeing to a trade in for our car to apply to a very reasonable final cost for my new Highlander **************** was extremely helpful, too, in explaining in detail the technology of my new car and, happily, offered continued assistance with further questions and continued service. The finance manager, ************, was also very thorough in explaining and completing the details of our lease. I highly recommend this Toyota dealership and thank all the gentlemen involved in our recent experience there! Thank you so much!

******, you are very welcome, thank you for choosing Right Toyota. We appreciate your business and kind review! ************ - CR Mgr. - Right Toyota

I purchased a truck 4 weeks ago and made a down payment of $1,000, with the promise to pay an additional $26,000 within **** business days. I also informed **** that I had a pre-approved loan to pay off the car. He stated, "We have you all set up with Toyota" when I didn't WANT a loan with Toyota. When I called Right Toyota to pay the $26,000, I was told my account had been sent to the financial institute and was advised to pay for the truck when my 1st payment is due. I received a letter from Toyota stating that my credit through the dealer was declined because my application was incomplete. NOT my fault! I'm left with nowhere to pay for the truck because Right refuses to take payment and my credit was declined WHEN I ALREADY HAD A LOAN from my banking institution that **** refused to accept. They expect an elderly person to pay interest etc. on $30,000 for who knows how long instead of taking my payment. I might add that I've tried to contact Right Toyota several times only to be sent to voicemail. ****, the Finance Manager, is never available and never returns my calls. Simply put, they are trying to milk this transaction for all the money they can get. I would only owe $715 plus tax, license plate and registration if they would take payment. Instead, they want to finance the truck and charge me nearly $50,000 over 5-6 years. Clearly bank robbery and disdain for their customers. DON'T buy from this dealership. Their behavior is exactly why car dealers are ranked right at the bottom with the *** and politicians.

******, we are not trying to make things more difficult for you or charge you more than you need to pay. The dealership reserves the right to cash the contract with any lender who will honor the terms of the contract as written. Our first priority is to collect the money for the vehicle by sending the contract to TFS in this case. You may use your financing to pay off the balance and continue with your lender as you see fit.********** - CR Mgr. - Right Toyota

They are the best. Treat me like it is their own car that is being serviced.

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

very courteous, on time, and a comfortable place to wait.

Rosemary, Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

Always treated professionally. Customer rep was informative and kept me updated on the work status. Suggested a couple of items for future updating.

****, Thank you very much for the kind feedback, we appreciate your business and support.

Three days ago I bought a new Rav4 and love the car. The service, other than the manager of sales, was poor. The initial appointment went well and I went back a second day to make the purchase. I waited two hours for the sales person and was getting ready to go to a dealer in Mesa when he showed up. Because we found a dent in the car before purchasing, I had another appointment to come back and that salesman did not show. The Service manager said that it would take 5 days beginning next week to remove the dent, but the Sales manager got it done in 1/2 hour on another trip to Right Toyota. I am 85 years old and made four trips in the heat to finally get my car ready to drive. I was not treated respectfully and this is my regular neighborhood car dealer.

******,First and foremost, we'd like to extend our sincerest congratulations on your new Toyota Rav4. We're thrilled to hear that you're enjoying your new vehicle.However, we're deeply disappointed to learn about the less than satisfactory experience you had with our dealership, and we sincerely apologize for any inconvenience you encountered during the process. Your feedback is incredibly important to us as it helps us identify areas for improvement.We're truly sorry that the service you received from our sales team did not meet your expectations. Waiting for two hours without any communication is simply unacceptable, and we understand your frustration. We take such matters very seriously and will be addressing this with our team to ensure that this does not happen in the future. We believe that every customer should be treated with respect and courtesy, regardless of age or any other factors.The fact that the salesperson did not show up for your appointment and the subsequent issue with scheduling the dent removal is also deeply concerning. This is certainly not the level of service we aim to provide, and we will be investigating this matter further to ensure such lapses do not reoccur.We're glad to hear that our Sales Manager was able to expedite the dent removal process and resolve the issue promptly during your visit to Right Toyota. However, we understand that the multiple trips you had to make in the heat were an inconvenience, and we deeply regret any inconvenience you experienced.Please know that we take your feedback seriously, and we are committed to making the necessary improvements to ensure that future visits to our dealership are more pleasant and efficient. We value your loyalty as a neighborhood customer, and your experience should reflect that.If there is anything more we can do to rectify this situation or if you have any further concerns, please do not hesitate to contact us directly. Your satisfaction remains our top priority, and we hope to have the opportunity to restore your faith in our dealership in the future.

Wonderful ******************* I've been coordinating service for our 2 vehicles with ********************* for over 10 years. Fantastic personality and caring individual. Explains and goes into detail any maintenance that needs to be accomplished, especially anything safety related. Advises if there are any coupons related to the services that are required and helps you to find them so they can be applied. Especially in this new economy, every dollar helps.

*****, thank you so much for taking the time to share your experiences with our ****************** and specifically, your dedicated service coordinator, *********************. We truly appreciate your loyalty and the trust you've placed in us for over 10 years.It's fantastic to hear that ****** has consistently provided you with wonderful service. His fantastic personality, attention to detail, and genuine care for our customers are qualities that we highly value in our team members. We're proud to have ****** on our staff, and your kind words will surely motivate him even more.********** - CR Mgr. - Right Toyota

It was easy to get an appointment. I called *************************** at 8:00 am, got an appointment for 10:00 am. Car was taken in on time and service completed within the time estimate. We are very happy with the service at Right Toyota.

*******, thank you for sharing your positive experience with us! We're thrilled to hear that you had a smooth and convenient visit to Right Toyota for your service needs.We're delighted that scheduling an appointment with *************************** was a seamless process and that you were able to secure a slot that worked for you so quickly. We understand the value of your time, and it's great to know that our team was able to accommodate your needs promptly.It's also fantastic to learn that your car was taken in on time and that the service was completed within the estimated time frame. Our commitment to timely and efficient service is a top priority, and we're glad to see that your experience reflected this.Thank you for choosing Right Toyota for your service needs. Your satisfaction is our motivation, and we look forward to continuing to provide you with exceptional service in the future. Should you have any questions or if there's anything else we can assist you with, please feel free to reach out.Safe travels, and thank you again for your positive feedback!

General manager is fantastic to work with! Wonderful 5-************ from buying a car (two 4-runners) to getting your vehicle serviced:) Thank you Right Toyota!

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.