Reviews

This profile includes reviews for Airpark Dodge Chrysler Jeep's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Airpark Dodge Chrysler Jeep

  7801 E Frank Lloyd Wright Blvd Scottsdale, AZ 85260-1002

  
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  Airpark Dodge Chrysler Jeep

  PO Box 16460 Phoenix, AZ 85011-6460

  

Review Details

• Review fromMario B

  Date: 07/31/2025

  4 stars
  I recently had an experience at Airpark Dodge that was quite a rollercoaster. Initially, I had the misfortune of working with ***** ********, a salesman for **** and **********. Unfortunately, my interactions with ***** were incredibly disappointing. He exhibited poor customer service skills, communicated inadequately, and even resorted to dishonesty. I found myself in a frustrating situation with a lemon car that I ultimately decided to trade in for a different model. It was clear that ***** did not possess the qualities necessary to represent these brands effectively, and I would not recommend working with him.However, my experience took a remarkable turn thanks to two exceptional individuals: *****, a seasoned car salesman, and ******* from the finance department. Both of them went above and beyond to rectify the issues I faced with ***** and the lemon car. Their dedication to providing excellent service was evident as they took the time to communicate clearly and effectively, ensuring that all my concerns were addressed. ***** and ******* truly stood out as the highlights of my visit, and I believe they deserve the highest star rating and consideration for promotion. They exemplify what customer service should be and made my experience at Airpark Dodge a positive one.The dealership itself is clean and orderly, creating a welcoming environment. The other employees I encountered were friendly and courteous, contributing to an overall pleasant atmosphere. In summary, while my initial experience was less than satisfactory, ***** and ******* transformed my visit into a positive experience. I highly recommend these two gentlemen for their outstanding service and dedication. If you're considering Airpark Dodge, request ***** and Michaelyou won't be disappointed!

• Review fromAdnan N

  Date: 07/07/2025

  1 star
  On June 24th we went to the airpark Dodge ******* jeep dealership to purchase a vehicle. We were given the information on a car which was supposed to be a new car, Jeep ******* 2023 with no miles, when we asked them about the car they told us the car is taken for to fill out with gas and get detail cleaning they never let us test drive the car, however they made us sign a contract later we noticed the out door price was few thousands different then what we had agreed on with our trade in vehicle. After all the paperwork was done then they gave us the key to the car we saw that the car had over three thousand miles on it and when we started to drive the car started shaking really bad, so we turned around and mentioned to the dealership that we do not feel safe for such a big amount and to drive off with a vehicle that could flip on the way due to severe shaking. The dealership refuse to help us instead tried to block our way when we tried to leave with our own vehicle that we brought.

• Review fromSuzy A

  Date: 06/29/2025

  1 star
  My 22-year-old daughter was misled and pressured by Airpark Dodge Chrysler Jeep dealership in ********** finance department into signing for a costly, misleading warranty. They rushed her through paperwork without explaining the terms and sold her on false promises of white glove coverage. That warranty was full of loopholes and barely covered anything he claimed it did. She was clearly targeted and preyed on due to being a young woman and inexperienced. We filed a formal complaint with the ******************************* and BBB.Still havent heard back from the dealership on this matter. Im posting this to warn other parents: Do not trust Airparks Dodge Chrysler Jeep dealership in ********** finance department. Their predatory behavior was disgusting. Make sure your child doesnt walk in there alone.

• Review fromDarnell L

  Date: 03/18/2025

  1 star
  I made an offer on a 2022 ***** ES 300H with ****** Miles on it. Price at $32,425.00 so we negotiated a trade-in and they close the deal but when the deal closed the price of the car had been raised to $36,988 before any taxes or fees were added. On My trade in i owed $45,644.28 They gave me $51,000 on my trade-in. Plus i put an additional $3500 down. Making my down payment $8,855.72 plus i got a $2,500.00 Tax credit. This is outrageous. How is this legal. Mananger after manager Ive spoken to and all saying someone Will. All me back. Nothing yet.

• Review fromChristopher R

  Date: 07/16/2024

  1 star
  Went in for a simple oil change. I drove 4 miles off the lot, and all the oil in the engine was all over the engine bay, and the synthetic oil got so hot it flashed and my entire engine bay was filled with smoke. (450F or higher.)Dealer is not helping me replace my 2022 car. They refilled the oil, and washed off most the evidence. I have my insurance adjuster driving over to see if I can claim the fire damage on my insurance. I'm working with a different dealer to trade in my messed-up car. This is going to cost me $30,000 to replace the vehicle. (An expense that should have taken place in 2026-28). I could try and replace the entire engine, but all the wiring harness, and electronic sensors were covered with oil. Too much happened to make it a reliable car. I really wish I had looked at the BBB review before going there. I will send them a demand letter for the cost of trading in prematurely my new cars.The bottom line is I'm out $30K for a simple oil change, because Airpark can't find quality employees to work at the dealership, and won't stand behind their workmanship. The only one I would trust is ******************* (Service Advisor). H*** probably be fired tomorrow by the service manager, because hes just too honest to work there.

• Review fromBenjamin H

  Date: 05/31/2024

  1 star
  I walked into this dealership pre-approved for a loan from my credit union, which I explained to two people there. After sitting down with the financial department, I found out they were trying to use their internal finance company. I told him again I was pre-approved through my own credit union that I had bought my first car through 25 years ago. He acknowledged that and never talked about it again. He just had me sign the paperwork and then rushed me out. They didn't go over anything about the car or loan terms. I figured it was fast easy car purchase. A few days later I contacted my credit union to find out when my first payment was due. To my surprise they didn't know anything about it. They had my pre-approval paperwork, but no loan. I contacted the dealership about this, and after they dodge my messages for a couple days soneone responded, but I got nowhere. Someone named *****, who said he was the sales manager, finally responded after I said I would leave a negative survey. They only explanation he could provide was I would have missed out on $1000 rebate. I will never do business with them again, and I will advise anyone I talk to that they are cheats at this dealership.

• Review fromRochelle S

  Date: 02/05/2024

  1 star
  I brought my jeep in for a death wobble and the service advisor told me, without looking at it I know what it is, Ill have the part ordered. I request my vehicle be looked at anyway for safety reasons. I wait an hour and a half and the service advisor says nothing else is wrong with it. I get paperwork and nothing on the paperwork shows what they looked at. Uncomfortable, I took my jeep to two other mechanics. Both mechanics confirmed the same things were wrong with my jeep and showed me on my jeep. Find it very odd that the service **** at airpark missed such important things that were wrong on my jeep. This place is a scam. Their advisor **** is arrogant and refuses to handle any issues relating to his service advisors and lack of performance. Thankfully nothing that needed to be fixed was dangerous with the potential to cause an accident or harm to me. Airpark didnt even care about my safety and never even looked at my jeep after I made an appointment.

• Review fromCarol P.

  Date: 01/20/2023

  1 star
  I have always prided myself on giving positive reviews and to deal with my complaints privately, however, I have never felt like having to take a hot shower to scrub off of me like I have after this experience. Please note, it is ongoing. On Friday, December 23rd, I went into the dealership to purchase a truck. I was not feeling well that day so after finding a truck I liked, and going over some numbers, I was placed in a seating area. I was not told what I was waiting for. After a half an hour and, not being able to find my salesman, I left. I live an hour away. Ten minutes from home, I get a call from the salesman and asked why I left, I told him. Well he tells me on the phone that they can give me more for my trade which will lower my payments and that he will text me over the new numbers. Never got that text. Then he calls me and asks if I can put another $1,000 down. I said I could and he takes my downpayment on the phone, again saying he will send me the numbers and my receipt. I was not going to be able to pick the truck up until the following Monday, after Christmas because they needed to fix the window actuator and air conditioning. The next day I got an email from customer service about my experience and told her I was not happy, I then called and was told someone would get back to me. By the afternoon I was mad so I drove to the dealership and asked for a refund. Longer story shorter, a director in Finance handheld me through the process, and the numbers told to me the day before were $100 per month cheaper than the final paperwork (they had to include a $4,000 warranty to "help make their money that they were losing on the deal), in fact the salesman said he wasn't supposed to show me the other numbers. The finance director went out to look at the truck and also noted that the air conditioner wasn't working and sent it back to service. They only recharged an a/c that is on a 2019 truck and GUESS WHAT, 3 weeks later, THE ** DOESN'T WORK!

  Carol P.

  Date: 01/25/2023

  I sent an email to the General Manager and received a call back. The dealership is under new management as of a couple of weeks and they are giving me the *** treatment and trying to rectify this situation. Thanks ******!

• Review fromKatie T.

  Date: 09/07/2022

  1 star
  BUYER BEWARE!!! DO NOT BUY a vehicle here!! They will overcharge you, make promises to "get the deal" done that they don't intend to follow through on, just to get a vehicle sold. Found out the hard way...Bought a jeep here in Jan 2022, only to have it break down in the middle of the highway on its first big road trip, merely 7 mos later! They sold the ***** vehicle with chips in the windshield that were noticed on the drive home after buying, and they promised they would replace the windshield, still have yet to do it. Meanwhile my ***** jeep is now at a repair shop and it won't even start!! They oversold, overcharged and my family could've been seriously hurt!! They could care less about people, all about the *********! Worst car buying experience ever!! The salesman followed us over to the dealership next door and wouldn't leave us alone to look at another vehicle in the other sales lot! So many red flags!! DO NOT waste your time, money or dignity here!!
  

  Airpark Dodge Chrysler Jeep

  Date: 09/08/2022

  Dear *****, I'm sorry to hear this and would like to look into this, However I cant see any vehicles purchase by a "********" in December of 2021 , January or February of ******************************************************** my self the ** , I will gladly pull the file and see what we have in writing we agreed to fix.. In regard to vehicle breaking down, no matter how much we *****************, since they are made and designed by humans , there is a possibility that from time to time it may break down.. The great news is that if it is certified you can go to any CJDR dealership and it will be covered.. That's why people prefer to buy certified .

  Katie T.

  Date: 09/08/2022

  Yes, my husband - last name - ******** purchased a 2019 ************* on 1/29/2022. I've already spoken to an attorney, and the next reply will be from them.

• Review fromMaria C.

  Date: 09/01/2022

  1 star
  the worst customer service won't keep their word NO star I should have walked away the second I saw how much gas the salesperson pumped like $5.00 to the jeep when we took it for a test drive. I had to pump gas to make it home all dealers give you a full tank when buying a car. so, this is by far the worst customer service once they get your money they will not give you what they promised even when it's in writing, yes this is what happened to me. the jeep was never detailed it was only washed and still left very dirty but I thought to myself (I can do it no big deal). then we had a disagreement with the tires & finally, I was going to walk away so they gave with only agreeing to give me half of what the tires would cost me still we had to call several times for them to send me the check. the 2nd key took tons of phone & after 5 months to get it, ****** which is a total (B) called me, and we scheduled the appointment well I missed the stupid appointment due to a family emergency out of the country, once I got back I called this (B) because I need to schedule an appointment for them to F program the key, that should not take more than 10 min. and it can be a *********-in especially after making me wait 5 months for this key! well, the key was not held for one month they returned it according to ******, I no longer will get the free key that was said I was going to get! I have it in writing & signed by the Manager. but just because I missed my appointment they decide I won't get it for free. and my seat covers also I never got them I told them several times via email with the salesperson & have been calling when I get a chance to leave messages for the manager and no call back we are going into 9 months and I'm tired of this. it should not have to be like this I need my key and seat cover. it's not fair I went in there happily to buy a car and they managed to s**** me! please walk away or get things before signing anything or driving away because after that they
  

  Airpark Dodge Chrysler Jeep

  Date: 09/07/2022

  We have never denied her owed items.. We set her first appointment was for June 10th 2022, she never called or responded .. Left voice mail on June 17th with no response, on August 5th we filed her away as "no contact."..On August 17th she reached out to the parts depts. department and the sales department who were unaware of what was already agreed upon..This was 6 months after ... Since we have had to pay for a technician on her no show appointment... When she shows up we will fit her in like everyone else.. The programing of the key must be done on our system connected to Stellantis the manufacturer.. This is connected to a live wi-fi and the connection and process can and will take time, this is all encrypted for her protection .. She must be prepared to wait her turn, it can take up to a 1-1/2 hrs from the time she arrives... It is always best to schedule to reduce her frustration.. Please contact ******* at ************...

  Maria C.

  Date: 09/12/2022

  I wish I could have recorded all the phone calls and conversations we had with each employee there to rest this case. I do have text messages and emails but Im not going to attach them Im not doing! dealerships are dealerships, and they say anything to make a sale! So, moving forward **** finally contact my husband last week he said he had the key there for us and the seat covers Im sure after seeing this review. I must say **** was nice and he did what he was supposed unfortunately he has no control over the rest of the people I called so I give him credit for keeping his word! However, it is unbelievable to read that they had to hire an outside tech to program my key! we all know all service departments have all these gadgets to program keys and it doesnt take a genius to do it!So ok after 8 months I have my seat covers and the spare key. Thank you, ****, ** finally happy with my purchase but I cant take back what I said because I didnt lie one bit!