Complaints

This profile includes complaints for Airpark Dodge Chrysler Jeep's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Airpark Dodge Chrysler Jeep

  7801 E Frank Lloyd Wright Blvd Scottsdale, AZ 85260-1002

  
• 

  Airpark Dodge Chrysler Jeep

  PO Box 16460 Phoenix, AZ 85011-6460

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Jeep Alpine from Airpark Dodge Chrysler Jeep on 08/30/2024. The Jeep is a plug-in hybrid and is fully loaded. I paid after the trade in including tax was $44,000.00 dollars. The nature of the dispute is the dealership never provided me with the proper tax form for the credit of $3750.00 to give to my tax person. We sent off my taxes to the *** and few weeks later I got a letter from the *** stating the solar/ev credit I was to receive credit was not complete. *** stated I needed a tax credit statement from the dealership in order to fulfill the tax credit. I have been calling the dealership for past 3 months and have been given the run around on who is supposed to get the form from me. I finally was told that the controller for the dealership her name I was told is **** had to complete form. I cannot get the form to complete the rest of my taxes. Nobody has contacted me I have made every phone call to the dealership and this is unacceptable. I need the tax form to again finish my taxes and there is no effort or care from this dealership. Please help me get this resolved so I can continue to finish my tax credit that I am owed.

  

  Business Response

  Date: 07/29/2025

  As of 7/17/2025 Airpark Dodge Chrysler Jeep received the signed documents required to file the ** tax credit and it was filed on this day. It is currently in a pending review status with the ***. I do not have any missed calls or voicemails from Mr. ***** on my phone, so I apologize that we have not connected but all documentation has been filed. There is no further action that can be taken at the dealership level at this time it is dependent on the *** processing the file.

  Customer Answer

  Date: 07/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24th we went to the airpark Dodge ******* jeep dealership to purchase a vehicle. We were given the information on a car which was supposed to be a new car, Jeep ******* 2023 with no miles, when we asked them about the car they told us the car is taken for to fill out with gas and get detail cleaning they never let us test drive the car, however they made us sign a contract later we noticed the out door price was few thousands different then what we had agreed on with our trade in vehicle. After all the paperwork was done then they gave us the key to the car we saw that the car had over three thousand miles on it and when we started to drive the car started shaking really bad, so we turned around and mentioned to the dealership that we do not feel safe for such a big amount and to drive off with a vehicle that could flip on the way due to severe shaking. The dealership refuse to help us instead tried to block our way when we tried to leave with our own vehicle that we brought. We had to call the police for our safety to make sure we leave with our own vehicle, when the police showed up, they let us leave with our own vehicle. Im the victim of a fraud under a contract with this car dealership and Im looking for immediate assistance.

  

  Business Response

  Date: 07/29/2025

  Hello and thank you for the opportunity to respond to the complaint filed by Mr. ***** Unfortunately, Mr. ****** spouse stole their trade in from our lot using a second key, almost running over one of our sales associates. We also had paid off said trade and once the lien cleared the customer transferred the title to another persons name. Mr. **** signed a law contract ackowledging his purchase of this vehicle and we reserve the right to keep it in place.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report a case of consumer fraud and deceptive practices by Airpark Ram.On 5/3/25, I was pre approved for a new 2025 Ram 2500 Laramie. The loan officer had me complete the odometer reading. I was assured the new truck would have identical towing features to my current Laramie and transfer of my upgraded nearly new ********* bank emailed me to set up my new payments 5/8/25. By Saturday 5/17/2025 I was worried. I searched the dealers website and realized that other Rams, that met my specifications, were now on the lot. I was lied to and told no.5/19 the new Ram had arrived & I could drop off my old Ram for the tire swap. The new truck was delivered near dark 5/20/25 with 5-6 years old rims/wheels. It also did not have the towing features promised. The wheels are specific to the truck making it impossible to update the tire sensors. I still cannot see my tire pressure. This is not safe when hauling. Yesterday I was told that they would keep my truck until Monday and not sell it. 2 days ago, I was able to get my old truck back. Today, I am being told that I will loose all the equity., $35,000 in my old truck, because that deal is done. The only option is to purchase a new Truck and trade in this new Ram (they would give me $61,000 for the $80,000 truck and I loose my $35,000 equity in my old truck). The current truck that was delivered only has ********************************************************************************** because it was driven off of the lot. I have begged them to cancel the deal, and give me my truck back or I am willing to purchase another Ram Mega cab, stock number SG ****** that has the exact same MSRP as the Ram that was delivered to me Tuesday night. One lie after another. The "new" truck does not have the same towing capabilities as my old one, and I am now stuck with five-year-old wheels/rims. My old truck still hasn't been paid off. The dealership is refusing to allow me to get my old the truck. Please help.

  

  Business Response

  Date: 06/24/2025

  Hello and thank you for allowing us to repsond to the complaint filed by Ms *************** of today, 6/24/2025 I am pleased to inform you that our general manager ***** ***** has been in contact with Ms ***** and has addressed all of her concerns. If there is any further action required, please do let us know.

   

  Thank you.

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a full refund due to vehicle purchase having hidden mechanical alerts that I was not aware of. Vehicle alerts begun within less then 24 hrs of purchased. Vehicle was purchased Friday 4/18, took to dealership back on 4/19 expressed my concerns and requested contract termination. Dealership provided me a loaner and declined to terminate contract. Dealership made false statements on warranty contract as well. Dealership not equipped to sell Tesla vehicles and did not take it to service prior selling to customer. As of today I have not had any response from the dealership. Additional issues stated in email attached.

  

  Business Response

  Date: 07/29/2025

  Hello and thank you for the opportunity to respond to Ms *********** complaint.

  The general manager ***** ***** has been in communication with Ms ********* at which time it was confirmed that the vehicle was repaired by Tesla. 

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my vehicle to lease a vehicle from the team at Airpark. During my finance discussions i was told i would receive a payoff check for the difference of my vehicle being traded in for my new leased vehicle. I was told the check i would be receiving would be for $11374 and when i received my check it was only for $8400. Additionally, since I primarily made my deal online i was told i would be receiving all of my signed document copies via email. I have had the new leased car for over a month and have not received anything of the sort. After making multiple attempts at calling the dealership i was told over a dozen times that someone would call me back in reference to my issues. Not once did i ever receive a call back or response of any kind. The ** ***** ***** told me he would look into the issue multiple times and then left all my messages unread with no response.

  

  Business Response

  Date: 06/24/2025

  Hello and thank you for the opportunity to respond to Mr ******* complaint.

   

  When Mr ****** traded in his vehicle, there was a payoff set up in the deal of which some was due to his lender on that vehicle. The difference of what was set up and what was due to Mr ****** has been paid in full. This payoff amount is disclosed on his contract and should he have any questions on the dollar amount this contract should be referred to.

   

  Thank you

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my car to the dealership Tuesday morning for some scheduled service. I was told that it was gonna be done that day for sure. I did add on two things to get looked at/quoted for and was told that it would take a little longer but I would still get my car before the end of the day. After being there for 9 hours I received a call stating that my car was not done and that it needed to be kept overnight. This was disappointing but accepted it and they got me a Lyft home and would get me a Lyft to the dealership when it was ready. The next day it was ready and I got the Lyft to the dealership and was in a bit of a hurry trying to get to the basketball game on Wednesday. I did not inspect the car on pickup which is my fault and I got in and took off. On Thursday I noticed my back bumper on the right side had been damaged. I called the dealership to ask them about it and they told me that it arrived like that. I know there was no damage on my car prior to bringing it in. And the car sat in their service driveway for a little while before any pictures were taken of it and before anyone inspected it. Theyre telling me that they have no cameras around there to investigate whether or not someone ran into it/scraped it/backed it up into something. The manager told me that they do a pre inspection to confirm any damage before they bring it in and that they expect customers to know if their car is damaged prior to bringing it in. He said they dont go over the damage with the customer because they see a thousand cars a day and dont have time for that. I know my car was not damaged when I brought it in. And from the picture they sent me to how it looks now it looks as if someone buffed it out and cleaned it trying to make it look better and hide it. Im curious if they really dont have cameras in the driveway. A place where a thousand cars drive in and out of everyday? I think they damaged my bumper and are hiding it. Especially after reading previous reviews.

  

  Business Response

  Date: 04/08/2025

  This customer came in with a check engine light for the DEF pump,we checked for possible coverage under the QX1 warranty extension. Upon removal for the DEF pump, it was noted that the DEF heater was damaged due to contamination.  We had the Stellantis field representative also inspect the DEF pump to verify that the damage was caused by outside influence,therefore we were not able cove under the warranty extension. 

  Customer Answer

  Date: 04/10/2025

  the business response isnt even covering what i complained about. I did not have a check engine light on. I did not go in for a pump. I went in for an oil change and a fuel system flush and clean. I am doing this for my damaged bumper. When i dropped the car off it had no damage on the exterior. And after picking it up there was damage on the bumper. Their response has nothing to do with my situation.

• Initial Complaint

  Date:04/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a $250 deposit on a Tesla that was not available for sale yet because it was being serviced but later was told that it showed up with damage and they would not sell it to me at all.

  

  Business Response

  Date: 04/30/2024

  Spoke with ***** on 4/30 explained that the vehicle showed up with damage and was sent back to auction, I offered to refund the ****** deposit she left with us. I called her back to inform here all I needed was the card number and expiration date. Which she did not answer but left her a message in order to refund her deposit.

  Customer Answer

  Date: 04/30/2024

  I called my credit card company and was told not to give my credit card information to them again and that there should be some other way for them to refund me without the card via their merchant services. I have contacted them to let them know. 

  

  Business Response

  Date: 05/01/2024

  I did speak with ***** about the refund yesterday and informed her that our credit card machine does require the full card number in order to do a refund. I am more than happy to refund the money, but she is unwilling to provide me with the information I need to do so. She also stated that she did a dispute with the card company, our company policy is to hold the money for 90 days before we can refund the money because of that situation. ***** was willing to give us the time while the dispute was going on.

  Customer Answer

  Date: 05/07/2024

  Still waiting for a refund. Credit card said they have reached out to company and are awaiting a response. 

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from the dealership on 12/22/2023. Per the sale contract the agreed upon trade-in value was $6400.00. The dealership paid $6069.71 to Alliant for the pay-off instead of the **** stated on the purchase contract. I have contacted them multiple times to send the refund but they have stopped responding and have not sent the difference back to me. This dealership practices the bait and switch ****** however I do not have documentation to validate that. I do want the expect to recevie payment of the money owed.

  

  Business Response

  Date: 02/14/2024

  ***************** was sent refund check number ****** in the amount of $187.73. The breakdown of this refund is as follows:

  We charged ***************** $313.25 for license fees. The bill for the license fees was $155.81. This resulted in $125.52 due back to ****************** 

  There was a credit of $30.29 due back from the payoff overage due back to ******************

  $155.81+$30.29=$187.73 which was refunded to ***************** as stated above.

   

  Thank you

  Customer Answer

  Date: 02/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 3rd we brought our Jeep grand Cherokee in for service. After diagnostic we were told it needed a part (an electrical chord) and that it would take 3 weeks to get to the service center. Our contact is named ***. Since then, *** has lied to us, and avoided us at every turn. Were now being told it wont be until January 17th (11 days from today) by a representative at the desk. *** is either at lunch, off sick, on vacation, or had an emergency. He is never available to speak on the phone or in person. Unacceptable would be the softest description of the experience weve had. The parking lot at this service center is overflowing with cars waiting to be serviced. Out fix is supposed to be a $*** digit job, nothing time consuming or expensive. *** and the service center at airpark Jeep are actively avoiding fixing our vehicle that we are waiting to sell because we cant sell it until its fixed. This pathetic lack of an attempt to communicate with us and to service our vehicle needs to be addressed. We depend on manufacture service centers and are being intentionally neglected by them. Its either an issue with the entire complex, airpark, an issue with the entire service center, or *** our advisor needs to be let go to make room for someone who will actually get the job done.

  

  Business Response

  Date: 01/09/2024

  In response to ****************** complaint:

   

  Airpark Dodge Chrysler Jeep has received the necessary part  on 1/8/2024 and it will be installed. We apologize for the delay. There is a significant delay in receiving parts from the manufacturer at this time and we are repairing vehicles as quickly as possible once parts arrive. 

   

  Thank you,

  *************************

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It started upon arrival. I received my vehicle with 2 huge rock ships in the window. I was told by the sales guy that since it was transported that's a risk I take. I was asked to send pics which I did with no resolution. That issue is still unresolved. I am now going on 2 months since purchase still have not received my license plate I have multiple calls into management voicemails left. No one seems to be in customer service here to see what is going on with my plate. My temp tag expires in 6 days. The level or lack there of of any type of customer service is appalling.

  

  Business Response

  Date: 09/09/2023

  Spoke to the customer about the issues he had with the purchase, He was upset that it had damage on the transport. He stated that he had already fix the windshield and was not worried about that, He has been in contact with our accounting department. When asked what I could do to help with the issues, he stated that he just needed help in order to get his vehicle registered. I told him I would get right on it and he once again stated he was already dealing with someone in the accounting department.