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Business Profile

Moving Companies

Two Men And A Truck
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Two Men And A Truck's headquarters and its corporate-owned locations. To view all corporate locations, see

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Two Men And A Truck has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No response was made. 

      Business Response

      Date: 11/15/2022

      I sent a separate email to ************************************************ regarding our response- it was too long for this platform to accept. 

      Business Response

      Date: 11/16/2022

      We have honored our contract with you and feel this is a fair and reasonable resolution. We did offer to have your furniture fixed by our vendor which you declined. We also offered to refund your valuation deposit of $75.00 in addition to the $75.00 our vendor would have charged to repair your furniture- he does fabulous work and I feel you would have been pleased.  We believe in being very transparent with all of our customers before the move takes place how damages are handled. We are sorry for the inconvenience this situation has caused you. We appreciate you bringing this to our attention and allowing us the opportunity to improve our service. It is not our intention to fall short of exceeding any customer expectations. Please allow us to send you a check for $150.00 and you can choose the repair vendor of your choice. Please feel free to reach out to us anytime to discuss further.

      Customer Answer

      Date: 11/17/2022

      I did not reject your offer for repair. I expressed my skeptisism, not the same thing. You responded in an emotiobnal outburst and offered me $75 for the damage. Which is much less than the actual damages. And is only what you collected from me as "insurance". In other words you refuse to uphold your contract. and you are playing games. I will find a furniture repair person and send you the bill. Unless you would like to make a counter offer. 

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