Complaints

This profile includes complaints for SMI Imaging LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SMI Imaging LLC has 147 locations, listed below.

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  SMI Imaging LLC

  16220 N Scottsdale Rd Ste 600 Scottsdale, AZ 85254-1804

• 

  SMI Imaging LLC

  9201 E Mountain View Rd Ste 100 Scottsdale, AZ 85258-5140

• 

  SMI Imaging LLC

  6900 E Camelback Rd Ste 700 Scottsdale, AZ 85254

• 

  SMI Imaging LLC

  2620 N 3rd St Ste 101 # 102 Phoenix, AZ 85004-1153

• 

  SMI Imaging LLC

  6707 N 19th Ave Ste 108 Phoenix, AZ 85015-1105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have a problem getting my results everyone tells you a different story, people are rude, most of the time they never take you on time, was told my agent supervisor said I could wear my one certain type of noise cancellation headphones so I buy them and wasn't allowed to use them wasted money, they are unknowledgable about their job need to be trained better

  Business Response

  Date: 04/03/2025

  Thank you for allowing us the opportunity to review. After further investigation, the site management confirmed with the technician that it was explained to the patient why he could not use his headphones and he was fine with utilizing the ear buds provided to him by the site. We sincerely apologize as sometimes our technicians do tend to run behind but they do the best they can to respect patient's appointment times. The patient's results are automatically faxed to their referring provider as soon as they Radiologist finalizes the report. The patient can obtain a copy of their report from the patient portal, our medical records team, and/or from their referring provider. We apologize for the less than satisfactory experience. Please advise if we can be of further assistance on this matter.
  

  
  

• Initial Complaint

  Date:03/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/7 I had an MRI with contrast. Paid the $470.00 .Monday 3/10 I was advised by my bank that they withdrew the $470.00 twice. I called the 800 phone number which sent me to a call center over seas. I was asked for my complete bank account number & full social security number. Why ?Hung up and called back later. Was transferred to 4 different ***resentatives only to be hung up on. Reached out to our local *** who went to the billing ***** They stated to her by email that the amount was not taken out twice. Provided the proof of both transaction numbers and have not heard back from them.

  Business Response

  Date: 03/28/2025

  Hello,

  Thank you for allowing us the opportunity to review. Our billing department Manager spoke directly with the patient today 03/28/2025 in great detail about her account. Per the manager, the team will locate the payment from the patient, get it posted and initiate the refund. The patient will email the billing manager receipts and phone logs and will resolve directly with the billing department. Please advise if we can be of further assistance on this matter.

  Thank you,

  ********* *.

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address an issue with my billing for an abdominal ultrasound I had on Friday, February 14, 2025, at ****** I. At the time of my appointment, I paid $57.48 based on information provided by the front desk staff, who told me that was the full amount due.However, on March 2, 2025, I received a bill for $502.37. Upon reviewing the Explanation of Benefits from my insurance, I discovered that my insurance covered the entire procedure, leaving only a coinsurance of $39.44. I was informed to pay $57.48 at the time of service, which is significantly more than the coinsurance amount I was responsible for.Given this discrepancy, I am requesting a refund for the overpaid amount of $57.48 and an adjustment to my account to reflect the correct payment of $39.44 and I am not responsible for paying them anything. I appreciate your prompt attention to this matter and look forward to resolving this issue as soon as possible. Thank you for your assistance.

  Business Response

  Date: 03/25/2025

  Hello,

  Thank you for allowing us the opportunity to review. After further investigation, our billing department advised that the contract adjustment was not made on the date of service. This was caused by an auto feature and the statement was sent out in error. The billing department did confirmed the patient is due for a refund and they are making the necessary adjustments. They will also contact the patient directly. 

  Thank you,

  ********* *.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My girlfriend went to get a biopsy done to see if she has breast cancer and she was treated in the most atrocious, inhumane, and vile manner. They provided no adequate pain management for the procedure, leading to torturous pain. When she requested it stop, they laughed at her. No one provided any appropriate care given the fact that she is being screened for CANCER. These people were monsters and have no place work in such a field.

  Business Response

  Date: 03/20/2025

  Hello,

  Thank you for reaching out. Unfortunately, we are unable to provide further information as you are not listed as an authorized representative. If the patient would like to obtain further information, please have her call us back directly at ************ reference # *****. Let us know if we can assistant you in any other way.

  Thank you,

  ********* *.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4th I called to make an appointment for both an *** and an x-ray. I made the appointment for the *** for March 6th and they told me that there was no appointment necessary for the X-ray. On March 5th at about 9:30 a.m. I went into the ******************** location to get my x-ray being shooed away. Being told that they didn't have time for me that I needed to come back later in the day after 12:30 p.m. up until 4:00 p.m.. I explained to them that I was informed that an appointment was not necessary. It was on a walk-in basis and why am I being told to come back because that's not a walk-in basis? Right in front of me in line was a person who had an appointment for an x-ray and was seen right away. I asked them how is it possible that that person was able to make an appointment yet I was denied that request?A few hours later I get a phone call in regards to my *** being told that I need to move up my appointment to March 5th at 7:15 p.m. stand at their ****************** location. At about 5:00 on March 5th I get a phone call from the ****************** location that the appointment was made at the wrong location because that's their *** machine is down. I'm very angry over the situation. First off I lost 2 hours of work because of the X-ray and now I'm already in route for my *** being told I can't come because their stupid machine is not operational. Why are these people make an appointment with me for an *** knowing that their machine is non-operational??I have now lost 4 hours of pay because of these incompetent people. Complete incompetence! I'm demanding that I be reimbursed by this company for 4 hours of pay. I want $200 from this company for my time. I make $50 per hour. If I do not work I do not get paid. I cannot afford to lose $200 in pay. I've never dealt with a company that so screwed up with their appointment system. Their system is terribly flawed and has cost me money cost me money out of my pocket. I didn't ask for any of this. ??

  Business Response

  Date: 03/07/2025

  Hello,

  We appreciate your patience and opportunity to review this matter. We have identified that occurred when scheduling, this has been brought to the attention of supervisors in that department. We have also addressed this concern with site staff, we have requested for the site management to call and speak directly with the patient to resolve this matter. Per review, we show the patient was contacted on 03/06/2025 to reschedule this exam however, the patient has declined to move forward at this time. Unfortunately at this time we cannot provide compensation for the scheduling errors, we sincerely apologize for any inconveniences this may have caused to the patient. 

   

  Thank you.

  ********* *.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday was the fourth appointment for an MRI, because SimonMed rescheduled all of them without my consent and without calling to reschedule.The last one was kept because I called two days in a row, insisting they put in notes for self-pay, even though there was a note about that for ALL of the appointments.EviCorp needed more information from my doctor, hence a delay.When you cancelled the first appointment on THE DAY OF THE SCAN, I wasnt allowed to call Cigna first or be cash pay. Not okay.Why didnt you tell me this a week or two before!?With the third reschedule, they said it gives Cigna more time. Yes, giving Cigna an extra 30 minutes at 8:30pm at night when they are closed makes good sense.We kept calling, saying we would be self pay, but they ignored it and kept cancelling.Also, now you are using a foreign call center. Not all of them are good/helpful, and many dont speak English very well.A supervisor was never available.I want to hear specific things you are going to do to fix the following:1. repeatedly cancelling appointments without patients consent and without calling, especially on the day of 2. not telling patients about insurance issues a week or two before 3. No supervisors ever available 4. schedulers unable to read and write in English sufficiently 5. rescheduling appointments when patients cant come in 6. I want you to refund the $365 that I had to pay out-of-pocket because you didnt tell me that EviCorp needed records.I am in a lot of pain and needed the scan ******* expected my doctor to get records in and EviCorp to process and approve it in one day.7. Cash price was initially $295. Then it was $365, no one could explain it, and we couldnt talk to a supervisor. Why did it change?8. Why was the wrong CPT code in the chart? The code was for injectable cancer drug and not MRI. Or was it an incompetent scheduler who couldnt read English?9. I hope I wont have to contact a local news troubleshooter.

  Business Response

  Date: 03/10/2025

  Hello,

   

  We have made contact with the patient to directly address her concerns. Follow up has been made to the call center to provide them with coaching on the way the patient was treated during scheduling. We apologize for the less than satisfactory experience. 

   

  Thank you, 

  ******* *. 

• Initial Complaint

  Date:02/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service: 7/05/2024 I am reaching out regarding a charge of $221.22 for imaging on July 5, 2024. I later received a bill for $574, which was not submitted to my insurance until months later and was ultimately covered. However, my Explanation of Benefits (EOB) on Wednesday, February 12th, 2025 and it does not reflect the $221.22 payment I initially made. I sent an email and never received a response. I called on February 19th, 2024 and spoke with ****** (?) from the billing department and he told me that they never received the $574 from **************** even though I received a *** from them stating that they paid for it. So then he proceeded to tell me that I needed to either send the email again or just wait for them to respond. I can't believe how scammy this practice is and I am telling everyone NOT to go to them. I am looking for a refund of the $221.22 that I paid upfront even though I shouldn't have had to pay since my insurance covered it.

  Business Response

  Date: 02/25/2025

  Hello,

   

  We have made the correct adjustments to the account. However, a member from our billing department attempted to make contact with the patient to inform that we have a credit on file. Before we can release the funds the patient will need to return that voicemail to confirm the credit card we have on file. 

   

  Thank you,

  ******* *. 

   

  
  
  

   

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, My doctors office called SimonMed imaging and got a cash price for a ** scan The cash price as you can see from my ********* was $275 . Then I contacted them to verify cash price it was $275 I paid the $275 before the ** scan and now they are trying to over bill me for $1312.00 ! I have tried several times to talk to Simon med imaging about it . What they are doing is illegal and unethical! Please help!

  Business Response

  Date: 02/25/2025

  Hello,

   

  Thank you for allowing us time to further investigate this matter. We were advised that our billing department has made contact with the patient to go over the next steps in the process to get correctly resolved. 

   

  Thank you,

  ******* *. 

   

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My responsibility was only sixty dollars they made me pay upfront a much higher amount and have failed to reimburse me for the difference

  Business Response

  Date: 02/24/2025

  Hello,

   

  Thank you for allowing us time to review. We are currently working with our billing department on resolution and refund information. 

  Thank you,

  ******* *. 

  Customer Answer

  Date: 02/24/2025

  Have not received the refund 

  Business Response

  Date: 03/03/2025

  Hello,

   

  Thank you for allowing us time to further investigate this matter. Upon review we do realize the patient was only responsible for the $60.00 however, on the date of service the exam estimate was pulled and showed their was remaining deductible which resulted in the amount of $251.27. We have refunded the patient back with the overpayment in the amount of $191.27, this was refunded back to the patients card used at time of service. We apologize for the less than satisfactory experience. 

  Thank you,

  ******* *. 

   

   

   

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of Service: 7/10/2023, Paid $225.00 as "required copay", Per Explanation of Benefits (EOB) from my ******** I overpaid SIMONMED $175.00. Date of Service: 8/29/2023. Paid $50 as copay, per EOB owed $********** of Service: 5/16/2024, Paid $175 as copay. per *** owed only $144.33.I have called the SIMONMED ************ at least 8 times and have sent 3 emails with dates and info. I have copies of my receipts and my EOB''s and have offered to send them as proof but have received NO response other than they will "review, look into it and get back to me". This has NOT happened. (At some point in 2024 I did receive a refund check from them for $58.00 with no explanation). To date, they have overcharged me $247.67 and have NOT refunded me. I find it very unsettling that they made no attempt to send me my refunds or responded to my calls/concerns. I wonder how many other elderly people they have done this to. No reconciliation of in's and out's required for this ************* How many other people have they done this to???? Please note I am also filing a Consumer Complaint with the Office of the *******************. I Honestly don't feel I am the only victim in this situation as most Elderly don't do a reconciliation of their copays with their EOB. I have a *********************** Account) which I was given when I retired that refunds me any medical bills I've paid out of pocket. As I retired in May of 2023, I waited until year end to begin withdrawing from my RSA, which is how I discovered this issue. Your help would be greatly appreciated.

  Business Response

  Date: 04/14/2025

  We have audited the patient account and found that we needed to refund the patient  $70.08, which is now reflecting in patient account. A check has since been mailed to the patients home address. We apologize for any inconveniences this may have caused. 
  
  
  

  Customer Answer

  Date: 04/18/2025

  I I've already sent them the information showing that they owe me over $300. They have since sent me one check for $120 and I have not received a check from them for $70.08 to date. I do not agree with their response. And unfortunately since then in December the same situation has happened I paid $80 to them and my insurance company said I should have paid nothing so they owe me another $80 from a transaction I will try and speak them directly and see if I get anywhere. But I do not agree with them saying they only owe me $70.08

  Business Response

  Date: 04/30/2025

  Hello,

   

  I have requested that the billing supervisor to reach out directly. 

  Thank you,

  Breanna O. 

  Customer Answer

  Date: 05/06/2025

  I have not received the $70 check they said they mailed and have not received any phone call or communication from the Simon Med Billing office to date. I am not in agreement with their response.