Complaints

This profile includes complaints for SMI Imaging LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SMI Imaging LLC has 147 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SMI Imaging LLC

  16220 N Scottsdale Rd Ste 600 Scottsdale, AZ 85254-1804

• 

  SMI Imaging LLC

  10815 W Mcdowell Rd Ste 102 Avondale, AZ 85392-5009

• 

  SMI Imaging LLC

  130 S 63rd St Ste 4-123 Mesa, AZ 85206-1620

• 

  SMI Imaging LLC

  20414 N 27th Ave Ste 150 Phoenix, AZ 85027-3246

• 

  SMI Imaging LLC

  20830 N Tatum Blvd Ste 190 Phoenix, AZ 85050-7253

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My girlfriend went to get a biopsy done to see if she has breast cancer and she was treated in the most atrocious, inhumane, and vile manner. They provided no adequate pain management for the procedure, leading to torturous pain. When she requested it stop, they laughed at her. No one provided any appropriate care given the fact that she is being screened for CANCER. These people were monsters and have no place work in such a field.

  Business Response

  Date: 03/20/2025

  Hello,

  Thank you for reaching out. Unfortunately, we are unable to provide further information as you are not listed as an authorized representative. If the patient would like to obtain further information, please have her call us back directly at ************ reference # *****. Let us know if we can assistant you in any other way.

  Thank you,

  ********* *.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4th I called to make an appointment for both an *** and an x-ray. I made the appointment for the *** for March 6th and they told me that there was no appointment necessary for the X-ray. On March 5th at about 9:30 a.m. I went into the ******************** location to get my x-ray being shooed away. Being told that they didn't have time for me that I needed to come back later in the day after 12:30 p.m. up until 4:00 p.m.. I explained to them that I was informed that an appointment was not necessary. It was on a walk-in basis and why am I being told to come back because that's not a walk-in basis? Right in front of me in line was a person who had an appointment for an x-ray and was seen right away. I asked them how is it possible that that person was able to make an appointment yet I was denied that request?A few hours later I get a phone call in regards to my *** being told that I need to move up my appointment to March 5th at 7:15 p.m. stand at their ****************** location. At about 5:00 on March 5th I get a phone call from the ****************** location that the appointment was made at the wrong location because that's their *** machine is down. I'm very angry over the situation. First off I lost 2 hours of work because of the X-ray and now I'm already in route for my *** being told I can't come because their stupid machine is not operational. Why are these people make an appointment with me for an *** knowing that their machine is non-operational??I have now lost 4 hours of pay because of these incompetent people. Complete incompetence! I'm demanding that I be reimbursed by this company for 4 hours of pay. I want $200 from this company for my time. I make $50 per hour. If I do not work I do not get paid. I cannot afford to lose $200 in pay. I've never dealt with a company that so screwed up with their appointment system. Their system is terribly flawed and has cost me money cost me money out of my pocket. I didn't ask for any of this. ??

  Business Response

  Date: 03/07/2025

  Hello,

  We appreciate your patience and opportunity to review this matter. We have identified that occurred when scheduling, this has been brought to the attention of supervisors in that department. We have also addressed this concern with site staff, we have requested for the site management to call and speak directly with the patient to resolve this matter. Per review, we show the patient was contacted on 03/06/2025 to reschedule this exam however, the patient has declined to move forward at this time. Unfortunately at this time we cannot provide compensation for the scheduling errors, we sincerely apologize for any inconveniences this may have caused to the patient. 

   

  Thank you.

  ********* *.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday was the fourth appointment for an MRI, because SimonMed rescheduled all of them without my consent and without calling to reschedule.The last one was kept because I called two days in a row, insisting they put in notes for self-pay, even though there was a note about that for ALL of the appointments.EviCorp needed more information from my doctor, hence a delay.When you cancelled the first appointment on THE DAY OF THE SCAN, I wasnt allowed to call Cigna first or be cash pay. Not okay.Why didnt you tell me this a week or two before!?With the third reschedule, they said it gives Cigna more time. Yes, giving Cigna an extra 30 minutes at 8:30pm at night when they are closed makes good sense.We kept calling, saying we would be self pay, but they ignored it and kept cancelling.Also, now you are using a foreign call center. Not all of them are good/helpful, and many dont speak English very well.A supervisor was never available.I want to hear specific things you are going to do to fix the following:1. repeatedly cancelling appointments without patients consent and without calling, especially on the day of 2. not telling patients about insurance issues a week or two before 3. No supervisors ever available 4. schedulers unable to read and write in English sufficiently 5. rescheduling appointments when patients cant come in 6. I want you to refund the $365 that I had to pay out-of-pocket because you didnt tell me that EviCorp needed records.I am in a lot of pain and needed the scan ******* expected my doctor to get records in and EviCorp to process and approve it in one day.7. Cash price was initially $295. Then it was $365, no one could explain it, and we couldnt talk to a supervisor. Why did it change?8. Why was the wrong CPT code in the chart? The code was for injectable cancer drug and not MRI. Or was it an incompetent scheduler who couldnt read English?9. I hope I wont have to contact a local news troubleshooter.

  Business Response

  Date: 03/10/2025

  Hello,

   

  We have made contact with the patient to directly address her concerns. Follow up has been made to the call center to provide them with coaching on the way the patient was treated during scheduling. We apologize for the less than satisfactory experience. 

   

  Thank you, 

  ******* *. 

• Initial Complaint

  Date:02/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service: 7/05/2024 I am reaching out regarding a charge of $221.22 for imaging on July 5, 2024. I later received a bill for $574, which was not submitted to my insurance until months later and was ultimately covered. However, my Explanation of Benefits (EOB) on Wednesday, February 12th, 2025 and it does not reflect the $221.22 payment I initially made. I sent an email and never received a response. I called on February 19th, 2024 and spoke with ****** (?) from the billing department and he told me that they never received the $574 from **************** even though I received a *** from them stating that they paid for it. So then he proceeded to tell me that I needed to either send the email again or just wait for them to respond. I can't believe how scammy this practice is and I am telling everyone NOT to go to them. I am looking for a refund of the $221.22 that I paid upfront even though I shouldn't have had to pay since my insurance covered it.

  Business Response

  Date: 02/25/2025

  Hello,

   

  We have made the correct adjustments to the account. However, a member from our billing department attempted to make contact with the patient to inform that we have a credit on file. Before we can release the funds the patient will need to return that voicemail to confirm the credit card we have on file. 

   

  Thank you,

  ******* *. 

   

  
  
  

   

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, My doctors office called SimonMed imaging and got a cash price for a ** scan The cash price as you can see from my ********* was $275 . Then I contacted them to verify cash price it was $275 I paid the $275 before the ** scan and now they are trying to over bill me for $1312.00 ! I have tried several times to talk to Simon med imaging about it . What they are doing is illegal and unethical! Please help!

  Business Response

  Date: 02/25/2025

  Hello,

   

  Thank you for allowing us time to further investigate this matter. We were advised that our billing department has made contact with the patient to go over the next steps in the process to get correctly resolved. 

   

  Thank you,

  ******* *. 

   

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My responsibility was only sixty dollars they made me pay upfront a much higher amount and have failed to reimburse me for the difference

  Business Response

  Date: 02/24/2025

  Hello,

   

  Thank you for allowing us time to review. We are currently working with our billing department on resolution and refund information. 

  Thank you,

  ******* *. 

  Customer Answer

  Date: 02/24/2025

  Have not received the refund 

  Business Response

  Date: 03/03/2025

  Hello,

   

  Thank you for allowing us time to further investigate this matter. Upon review we do realize the patient was only responsible for the $60.00 however, on the date of service the exam estimate was pulled and showed their was remaining deductible which resulted in the amount of $251.27. We have refunded the patient back with the overpayment in the amount of $191.27, this was refunded back to the patients card used at time of service. We apologize for the less than satisfactory experience. 

  Thank you,

  ******* *. 

   

   

   

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of Service: 7/10/2023, Paid $225.00 as "required copay", Per Explanation of Benefits (EOB) from my ******** I overpaid SIMONMED $175.00. Date of Service: 8/29/2023. Paid $50 as copay, per EOB owed $********** of Service: 5/16/2024, Paid $175 as copay. per *** owed only $144.33.I have called the SIMONMED ************ at least 8 times and have sent 3 emails with dates and info. I have copies of my receipts and my EOB''s and have offered to send them as proof but have received NO response other than they will "review, look into it and get back to me". This has NOT happened. (At some point in 2024 I did receive a refund check from them for $58.00 with no explanation). To date, they have overcharged me $247.67 and have NOT refunded me. I find it very unsettling that they made no attempt to send me my refunds or responded to my calls/concerns. I wonder how many other elderly people they have done this to. No reconciliation of in's and out's required for this ************* How many other people have they done this to???? Please note I am also filing a Consumer Complaint with the Office of the *******************. I Honestly don't feel I am the only victim in this situation as most Elderly don't do a reconciliation of their copays with their EOB. I have a *********************** Account) which I was given when I retired that refunds me any medical bills I've paid out of pocket. As I retired in May of 2023, I waited until year end to begin withdrawing from my RSA, which is how I discovered this issue. Your help would be greatly appreciated.

  Business Response

  Date: 04/14/2025

  We have audited the patient account and found that we needed to refund the patient  $70.08, which is now reflecting in patient account. A check has since been mailed to the patients home address. We apologize for any inconveniences this may have caused. 
  
  
  

  Customer Answer

  Date: 04/18/2025

  I I've already sent them the information showing that they owe me over $300. They have since sent me one check for $120 and I have not received a check from them for $70.08 to date. I do not agree with their response. And unfortunately since then in December the same situation has happened I paid $80 to them and my insurance company said I should have paid nothing so they owe me another $80 from a transaction I will try and speak them directly and see if I get anywhere. But I do not agree with them saying they only owe me $70.08

  Business Response

  Date: 04/30/2025

  Hello,

   

  I have requested that the billing supervisor to reach out directly. 

  Thank you,

  Breanna O. 

  Customer Answer

  Date: 05/06/2025

  I have not received the $70 check they said they mailed and have not received any phone call or communication from the Simon Med Billing office to date. I am not in agreement with their response.

  
  

• Initial Complaint

  Date:02/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a a chest scan on November 4th. I was planning on paying with a check but then my family member insisted on paying with her card. I had already handed the staffer my check. The staffer was interrupted by another staff member after I told her I now wanted to pay with the credit card and had already handed her the card. In the confusion, the staffer did not hand me the check for $150 back. The check was posted to my checking account on November 8th. And the credit card was charged on November 7th. On November 30th, I emailed ******************************** requesting reimbursement of $150 (I paid a total of $300). I have not received the reimbursement and have provided the same information that you have (attached) to them on two occasions. Front and back of the cashed check and proof of the credit card payment. I would like BBB to process a complaint and help me get the refund I am still owed. It is now February 12th. Thank you in advance. *****

  Business Response

  Date: 03/07/2025

  
  Thank you for allowing us time to further investigate this matter. We have made direct contact with the patient to find a resolution. We were not successful with locating this check to a SimonMed account. We have advised the patient to dispute this transaction with their financial institution. 
  We apologize for any inconveniences this may have caused. 
  
  

  Customer Answer

  Date: 03/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****-fish
  
   
  

• Initial Complaint

  Date:02/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Simon Med back in 2021 and paid. My bill in full every year they send me the bill to pay again. I have called to clear this issue up. They tell me it wont happen again! Only to send me the same bill again. How many customers are being over charged in the same manner!

  Business Response

  Date: 04/30/2025

  Hello,
  

  
  

  We have adjusted and made contact with the patient. 

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment in December 2024, for January 21st, 2025. The appointment was for Calcium scoring via a CT scan. I was told that this test is not covered by insurance and therefore the charge would be $99 out of pocket. I appeared for the appointment, completed the appointment, and was told the charge was $99, which I paid that day. Now, on February 3, 2025, I have received a bill for an additional $26 from SimonMed billing office in *******. I called the office several times and finally talked to someone today. They say "we raised the price this year." I explained that I talked to the people in their office here in *********, who obviously told me that the charge was $99 (as evidenced by the billed price the day of the procedure). The billing office in ******* doesn't care and is saying that I need to pay an additional $26, which at this point appears to be illegal overcharging by changing the price once the procedure had been completed.

  Business Response

  Date: 02/13/2025

  Hello,

   

  Thank you for allowing us time to further investigate this matter. We have escalated this issue to the correct department to review this billing adjustment. I will follow up with a resolution. 

  Thank you,

  ******* *. 

  Customer Answer

  Date: 02/13/2025

  I appreciate this being directed toward the billing department for review, however, I cannot accept the business response until I receive my refund.  Thank you.

  Business Response

  Date: 02/25/2025

  Hello,

   

  The patient now has a zero balance. 

  Thank you,

  ******* *. 

  Customer Answer

  Date: 02/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********