Complaints

This profile includes complaints for SMI Imaging LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SMI Imaging LLC

  16220 N Scottsdale Rd Ste 600 Scottsdale, AZ 85254-1804

• 

  SMI Imaging LLC

  235 S Dobson Rd Bldg L STE1 Chandler, AZ 85224-6229

• 

  SMI Imaging LLC

  15810 S 45th St Ste 110 Phoenix, AZ 85048-7695

• 

  SMI Imaging LLC

  1111 S Dobson Rd Ste 105 Mesa, AZ 85202-3902

• 

  SMI Imaging LLC

  13838 S 46th Pl Ste 200 Phoenix, AZ 85044-7803

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Simon Med $284.48 for a MRI on 8/15/2023 as they required payment upfront. On 8/22/2023 I received my insurance EOB and I overpaid them by $150.99. I have been trying unsuccessfully to get my refund for 2 months now. Every time I call I am told different excuses as to why I have not received my $150.99 refund yet even though they say it has been processing for 2 months now. I have asked to speak with a manager several times only to be told they are never available.

  Business Response

  Date: 10/18/2023

  Hello,

   

  Thank you for allowing me time to investigate this matter. I have made direct contact with the patient to get this resolved. If you have any further questions feel free to call me directly at ************.

   

  Thank you,

   

  ****************** 

  Customer Answer

  Date: 10/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:10/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SimonMed has sent me a large bill for a routine service that should be covered by insurance. When I received this bill I contacted my insurance to see what the issue was. It turns out SimonMed NEVER sent it to my insurance. I called SimonMed billing and was told they supposedly made an error in my insurance address. I read them off all the details on my insurance card and they claimed they would resubmit. A month later I got another bill sent to my home and email for the exact same full amount. Once again I checked with my insurance and was told they had never submitted it. I called again and was told there was another error with my insurance information. This makes no sense as I had called and confirmed all of the information on my first call, and SimonMed took a copy of my insurance card! How can they get it wrong if its in front of them. I have now received a third bill once again for the FULL amount and once again THEY DID NOT RUN IT THROUGH INSURANCE. At this point I believe SimonMed is running a scam, targeting people that *** not know they should always verify that insurance was indeed billed. I had to call SimonMed billing a third time! I believe what SimonMed is doing is illegally billing the full amount and bypassing insurance in hopes that patients will pay that full amount.

  Business Response

  Date: 11/02/2023

  This has been resolved directly with the billing department. This patients claim has been submitted to insurance to Cigna ********** as of 10/16/2023.

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/21/23 MRI was performed, I paid $1484 and then my insurance was billed. According to my insurance plan and contractual agreement my payment should have been $1155. I request a refund of the difference.

  Business Response

  Date: 01/10/2024

  Hello,
  
  In reference to this complaint, our billing department attempted to make contact with the patient on 1/09/24 but was unsuccessful. A call back can be made to further discuss the details of our findings. 
  For DOS 01/21/2023 claim was billed to the insurance UMR and was denied as no fault insurance is the correct payer, further we found that it was a motor vehicle accident and there was Attorney (***********************************************************), Claim was billed for CPT ***** for charge amount of $1529.00.
  
   
  
  Further we have payment receipt of $84.71 made by patient on 01/21/2023 same is posted in our system and we do have payment receipt as well for the same.
  
   
  
  Now as per payment of $1029.75 was posted on 10/18/2023 under check#****** through Attorney also Attorney stated it has enclosure of payment and no further payment will be made.
  
   
  We dont have any payment of $1484.00 from patient.
  
  
  
  
  
  Can we get this resolved?
  

  
  

• Initial Complaint

  Date:10/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5.30.2023 I had x-rays taken to determine if I had any broken ribs on my left side. The report was sent to my physician. The report stated information about a ureteric stent. I do not have a ureteric stent so this is obviously not my results nor my x-rays on my profile. I went to the **************** twice, called SimonMed several times spending many hours trying to get this resolved. SimonMed could not provide me with the correct report or x-rays. SimonMed would not refund the charges. SimonMed filed the charges through my insurance company and I paid the deductible.

• Initial Complaint

  Date:10/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/26/23 I went to a SimonMed located in ***********, **. I needed a diagnostic test for breast cancer detection. I was told my out of pocket was $393.54. I paid at time of service. On June I received my EOB and found out my out of pocket was $134.95. On 6/19/23 I called customer service and spoke to them they said I was receiving a refund of $258.59. I was told to give them 30 to 45 business days to get the refund. On 8/18/23 I still had not received the refund. I called back on 8/23/23 and 9/12/23. I am consistently told that the matter has been escalated and to be patient. I have left messages with the *************************** and customer service and have yet to receive any relief.

• Initial Complaint

  Date:10/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received services from SimonMed Imaging (**** **************. ***************************************** tel **************) on 1/17/2023 & 2/2/2023. They charged me $494.46 & $487.76 upfront. I used my *** card to pay for the services. SimonMed was reimbursed by my insurance company in April and from the *** they owed me $813.20. Since then, I have been trying to get my money back. I called every month, explained that since then my card no longer existed so the refund couldn't be done on the card. I was told several times that I will get a call back from a supervisor, it never happened. I was originally told in April that it will take 30 to 45 days. Then when I called mid-May I was told it will take 30 to 45 days. When I called in end of June actually on the 30th, I was told it will go out and it will take 30 to 45 days. By September I still had not received any money so I contacted BCBS of Arizona on 9/11/2023 and spoke with a CSR/**** that contacted SImonMed and he was told they will reimburse me within 10 days. Yesterday 10/12/2023 $318.74 was reimbursed to one card but I was still short $494.46. I called them today (10/13/2023) and they couldn't explain why the 10 days were actually 31 days. They said the $494.46 was not reimbursed because the *** card was no longer valid. When I told them that they have known that it will need to be reimbursed by check since the first time I called them in April, and I requested the payment to be mailed overnight. It has been 6 months since they owed me over $800.00. It has been an absolute nightmare to deal with them, but I can't help to think about the fact that if it was the other way around, I would have been sent to collection but instead I missed on interests for 6 months. I am still waiting for $494.46 to be mailed to me as of today. PLEASE HELP, but also why can't we hold providers accountable for timely reimbursements. I know it is not my insurance, SimonMed has had all the information they needed to reimburse me since April.

  Business Response

  Date: 11/02/2023

  CID #******** has been completed; refund check was sent & this is considered resolved.  

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen at SimonMed Imaging **********, ** for a procedure on 1/16/2023. Upon arrival at the facility, I was informed that I was required to pay in full before beginning the procedure. I was charged $1,896.44 which I paid with a credit card. When I received the Explanation of Benefits from my insurance company for this procedure/date; SimonMed charged the insurance company only $934.00. After several failed, good faith attempts to obtain a refund via phone calls and emails, I filed - and won - a dispute of charges with my credit card company for the refund amount I was due. Now, they are harassing me with continued claims and billing. I just received another Explanation of Benefits from my insurance company for the same date/procedure. SimonMed has resubmitted the claim which was processed on 9/1/2023. On 9/23/2023 I received a bill in the mail for date of service 1/16/2023 same procedure in the amount of $87.69. The bill itemizes the following in this order:1/16/2023 Charges $1,302.00 01/20/23 Patient Payment $1302.00 06/05/23 Patient Payment $476.91 05/31/23 Patient Payment $1,778.91-06/29/23 Patient Payment $145.30 07/13/23 ************ Name (blank)09/07/23 ************ Name Adjustments $1,069.01 Patient Responsibility and Total Due: $87.69 Today, 10/5/2023 I received an email from SimonMed Imaging stating You have a new bill ****** Due; $426.69. The email does not itemize the bill.

  Business Response

  Date: 11/02/2023

  CID #******** has been completed, this was looked into, and it came back that the patient made payments of $262.43, leaving a patient balance due of $426.69 as it is true patient responsibly.  This issue has been resolved and there is nothing further we can do at this point in time. t

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an annual preventative mammogram on 11/2/22 that is completely covered under my insurance plan, BCBS Anthem group#******maa1, plan code 040. My insurance has been attempting to work with SimonMed for the past year, every 6 weeks to get them to process the claim properly. However, SimonMed continues to fail to process the claim to through my insurance, and instead threatens to take me to collections for not paying them $971.00 for the mammogram. I have spent almost two hours every six weeks for the past year trying to get them to process the claim properly and they still continue to bill me and threaten me with collections. They will not allow me to speak with a manager or supervisor or provide me with any recourse. I need them to properly process my claim and stop sending me collection bills and notices for their incompetence.

  Business Response

  Date: 10/11/2023

  Hello, 

  This concern was looked into & after further investigation adjustments have been made. Any further questions or concerns regarding this matter can be discussed by calling ** at ************ using ref #*****. 

   

   

  Thank you, 

  **************** 

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Imaging services provided on 7-10-2023.Due to SimonMed not being able to verify my insurance (which I had/have), I paid as "self pay" in order to receive the services, with the commitment from SimonMed that I would receive a prompt refund once they were able to submit the claim to my insurance company (United Healthcare). On August 10th, the insurance company informed me (via an Explanation of Benefits - EOB) that their payment was sent to SimonMed. SimonMed confirmed receipt of payment from United Healthcare. So, at this point, SimonMed has been paid twice for the same services. Subsequently, we have tried repeatedly to have my refund processed by SimonMed. I spoke with SimonMed billing office personnel on 7/26, 8/15, 9/21 and 9/27. It was clear to me that the billing office personnel had no idea how to resolve the situation and I was never allowed to speak with a supervisor (even after multiple requests). Hopefully, SimonMed will respond to the BBB inquiry. If not, then my next step will be the contact the ******* **************************

  Business Response

  Date: 01/03/2024

  Hello ******,
  

  
  

  This complaint has been addressed directly with the patient. We have refunded her full amount back to the card that was used at time of service. 
  

  The patient also submitted an Attorney General and that was also communicated with her as well.  Can you please review and complete on your end? Thank you. 

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This request is in regards to an overpayment, made by me, almost a year ago.I've been trying since October 2022 to recoup the $40.00 overpayment. I've emailed, chatted, had many phone conversations during the last almost year; I've been told action will be taken and that has not happened; I've asked to speak to a supervisor and been disconnected.Here is the pertinent information:26 Aug 22:~ Receipt shows my name as ******************* when in fact my name is ***************************** ~ Paid a $40.00 co-pay.~ Account number: ************ ~ Card #: ***** ~ Approval Code: 23916D 19 Sep 22:~ Chatted online with **** S re: my co-pays not being reflected on my bills.~ As a result of that chat, one co-pay was corrected (for 9 Aug 22, $38.79); the co-pay for 26 Aug 22 was not corrected.12 Oct 22:~ Paid Invoice # ******* in the amount of $100.68.~ Different account number listed on Invoice: *************.~ Realized that I had not been credited with the $40.00 copay and began asking for reimbursement.I understand that they changed billing companies, but it's been almost a year and I don't understand why this is such a hard problem to fix.

  Business Response

  Date: 10/11/2023

  Hello, 

  A call was placed to the patient this morning & a voicemail was left with reference number # ***** if the patient has any further questions regarding the resolution of this matter. 

  Thank you, 

  Tianna Z 

  Customer Answer

  Date: 10/13/2023

  
  Better Business Bureau,

  I received a phone call 13 October from the business in reference to complaint ID ********.  She indicated that a refund check would be put in the mail today.  If I receive the check in a timely manner I will consider this matter closed.

  
  Regards,
  
  *******************************