Business Profile

Medical Imaging

SMI Imaging LLC

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for SMI Imaging LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

678 total complaints in the last 3 years.
135 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/26/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 5, 2023, I had an appointment for an MRI at 12:00 PM. I was told to arrive no later than 11:45 AM. I was in the parking lot by 11:20 AM. I received a phone call asking if it would be possible to arrive at 12:30 instead of 12:00 because they were running behind. I went into their office and was instructed to leave and return by 12:45. I was told to go grab lunch.Around 12:25, I received a call from the receptionist instructing me to start making my way back because they were ready for me. When I entered the clinic, the receptionist said, ***************, you are late, so we let someone in before you. You will have to wait. While waiting, I asked if there would be a copay. My brother, asked for clarification on why the I had to wait. The receptionist said that it was my fault because I was late. I pointed out that I had actually been early for my appointment and had been following their instructions about leaving and returning. She continued to insist that I was late and started raising her voice. I walked away and sat down. While waiting, I heard the receptionist complaining about me to someone in the lab area. Everyone in the waiting could hear her. When they called me for the **** the receptionist walked me to the changing area. She instructed me to change into a gown. I asked if I was going to take a pregnancy test. She responded, Why? Do you think youre pregnant? Nah! Youre not pregnant! I asked if I could take a pregnancy test just in case. She said they didnt have any pregnancy tests but that I was probably not pregnant.After the **** I paid the full copay of $250. I asked for an itemized receipt but was told it was not possible to get one. On October 11, 2023, I received a message telling me I had a bill for an outstanding balance of $225. I called the number on the message to get an explanation. I was hung up on twice, told there were no supervisors available, and had to call my insurance provider to get explanations.
Business Response
Date: 11/08/2023
Hello,
This issue has been resolved, billing received everything needed and the account balance is now at $0. If you have any questions or concerns, please reach out to us at ************ using reference #*****.

Thank you,
****************
Initial Complaint
Date:10/25/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Service date 9-28-2023 Charged ****** I went for referrals I had for imaging services. I have a deductible based insurance that has stipulated contract amounts for what each medical or office provider can charge me. SimonMed charged me ****** what was left from my deductible but after various calls with the insurance they have stated and shown that based on contract price stipulations SimonMed should had only charged me ****** for one service (which they send under a doctor name) and ***** for the other bill (under another doctor name). Both were not sent under SimonMed but radiologist & the full amount of ****** (stipulated amount based on insurance cap) was paid. SimonMed keeps sending the bill to them but they have already denied it. I keep trying to resolve issue with SimonMed but they send me to call centers in other countries that don't know what to do just tell me all I can do is read that we have to wait on back team. No answer on who is the back team & why did SimonMed charge me over what is allowed from the get go. Everyone acts all *************** is never a manager that will help me. Not only does the company charge unlawfully above what they are allowed per each insurance they didn't even do the service correctly & you don't feel well cared there. They have to give me a refund ****** & stop giving me the run around to avoid the ************* they are doing by charging above what they are allowed.
Business Response
Date: 11/13/2023
Hello,
This matter was looked into, and the proper adjustments have been made. This is issue should be resolve, if you have any more questions, please feel free to contact us at ************ using reference #*****.

Can we get this resolved?

Thank you!
Customer Answer
Date: 11/15/2023
I called the number stated and issue hasnt been resolved they are still looking into it. This payment hasnt been adjusted either.
Business Response
Date: 01/10/2024
Hello,

Please be advised that the below request for adjustment has been completed. There is no balance remaining for DOS 9/28/23. Patient can disregard any bill for that date of service.

Can we get this resolved?
Customer Answer
Date: 01/11/2024
Business hasnt bother to contact me and I dont have a bill the issue is that they over charged me and owe me $165 back and they dont want to do anything about it. They are sending these messages like they are resolving issue but no one calls me or gives me the refund. I was charged above what insurance allowed them & they pretend they resolved issue. Until a representative calls me and my refund is provided this matter is not resolved.
Business Response
Date: 02/02/2024
Hello,

Please be advised that the below request for adjustment has been completed. There is no balance remaining for DOS 9/28/23. Patient can disregard any bill for that date of service.

Can we get this resolved?

Business Response
Date: 02/02/2024
Hello,

We have added patient to the refund list, we called patient to confirm mailing address. She is aware to allow 3 weeks of processing time. Thank you!
Initial Complaint
Date:10/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a service done on July 23 of 2023 with SimonMed Imaging. They charged me $448 when I shouldn't have paid anything since my insurance covers all in full all medical imaging. I called when the claim was processed and my insurance had paid them and they told me I would receive my payment in 45 business days. It is now October 24 and I have yet to receive my return. I have called them and nothing gets resolved. I asked to speak with a manager and fist they told me they dont have anyone i can speak with and the following day i called they just told me the manager had left. I think its completely unprofessional that they're so quick to charge you money that you're not even supposed to pay and when they have to refund you they take over 3 months. I have bills to pay and as a recent college graduate $448 is a lot of money that I need.
Business Response
Date: 11/08/2023
Hello,

The resolution for this matter has been completed on 10/25, any more questions or concerns she can reach us at ************ using reference number #*****.

Thank you,
****************
Initial Complaint
Date:10/24/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding a bill received for services rendered to my daughter, who is a minor. ACCOUNT: ******. Name: ************************************** is for $595. Yet insurance claim states my responsibility is only $93.95 Please correct this ASAP or I will be filing a complaint with CMS for violating the No Surprises act.
Business Response
Date: 11/15/2023
Hello,

This is currently being worked and somebody will reach out to the patient directly to come to a resolution.

Thank you!

Customer Answer
Date: 11/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*******************************
Initial Complaint
Date:10/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 25, 2023 I paid my invoice from SimonMed for $14.43. They cashed my check (copy enclosed showing deposit to their account). In Aug they billed me again stating I had not paid. I called their 888 number listed on billing and tried explaining to someone who barely could understand English that I had paid and gave him/her all my information of check #, date paid, and they deposited to their ***** Fargo account in ******. He/she said they would investigate. Next month I got another bill for a smaller amount (apparently I had been overbilled initially, but still showing not paid. I sent their billing office a letter explaining (attached) as well as copy of cancelled check. Since then I continue to receive billing saying I have not paid bill.
Business Response
Date: 11/02/2023
Hello,

This issue is currently active and still being investigated, as soon I have an update to the request, I will reach out to go over details and the resolution. Any questions or concerns can be made by calling ************ using reference #*****.
Thank you,
****************

Customer Answer
Date: 11/02/2023
I have received NOTHING from this business regarding this matter. I do not make telephone calls when previous attempts by me in writing submitting proof of payment have been ignored. When I receive a notice IN WRITING that this matter has been fully resolved by them, then I can consider this complaint close.
Business Response
Date: 11/15/2023
Hello,
This has been completed, the balance has been adjusted and is reflecting $0, I have reached out to the billing department, and they will be sending a statement showing adjustment has been made.
Thank you,
****************
Customer Answer
Date: 11/16/2023
Awaiting 1) written confirmation from their billing department showing they have credited my account with my cancelled check and 2) a check to me for my overpayment to them.
Initial Complaint
Date:10/22/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account #****** for date of service 9-21-23. I was made to pay $635.50 upon arrival before they would allow my tests to be done. I paid this on my Care Credit card sale reference#*********LJLJNFHF The bill was submitted to United Healthcare who reviewed and paid their portion on 9-29-23. This statement showed that I was only responsible for $601.97. This means I am due a refund to my card of $33.53. However, I received a bill on 10-3-23 for the amount of $601.97. Of course I called billing and explained that this was not correct. Not only did I get an employee who I could hardly understand , but she was quite unprofessional and did not seem to understand billing whatsoever. She tried to say I never paid anything? There are receipts and reference numbers for the payment. Then she tried to say I have to call my bank because they must have put a hold on the payment? It's Care credit - they post the payment by end of day and all you have to do is log in to your provider portal with the reference number to verify the payment. I work in the medical field and know exactly how care credit works and certainly think your billing staff should also. I asked to speak to a manager in billing as it was clear she was not researching anything but just repeating the same scripted words. She tried to say there wasn't a supervisor working, which is also not true - there would always be a senior staff available each day. She then told me she would have someone call me within 24 hours. Well it's now 48 hours almost and surprise, no call. I emailed compliance **** (*************************) on Oct 11th, who responded she is reaching out to billing and would return my email shortly. I again emailed on Oct 18th, and no one has ever returned my emails or calls. I am reporting credit card fraud to my care credit company as my card was used at Simon med but no applied to my account.
Business Response
Date: 12/05/2023
Hello,

CID ******** has been completed, refund was processed and completed via care credit! Can we get this resolved?

Thank you!
Customer Answer
Date: 12/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***********************
Initial Complaint
Date:10/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 26, 2023 I had an MRI done at Simon Med in ******** ** and was overcharged for the service. Simon Med never contacted me either by phone, email or mail regarding the over-billing. I learned through a statement sent to me by my ******************* I'm owed $353.72 and as of today (October 20, 2023) I have not received my refund which should have been refunded to my credit card. I've called several times and I'm not allowed to speak with the billing department just the representatives who can only quote their script.
Business Response
Date: 10/31/2023
Hello,
This matter was communicated directly with the patient as has been resolved. If anything else is needed or you have any questions or concerns, please feel free to contact us at ************ using reference #*****
Thank you!
Tianna Z
Initial Complaint
Date:10/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2/27/2023, I went to SimonMed Imaging for a CT and ultrasound service. I paid $346.72 out of pocket in advance. After the service, I received the *** from insurance company(attached) and my responsibility is $246.36. I have been called SimonMed from April for the refund of around $100. After 5 calls ( once a month), in Sep, I was told the refund was approved and I should see the refund reflected in my original payment in 30 days. When I checked again in Oct because I don't receive the refund, I was told they are going to check with ***************** again for the claim. It is so frustrate for the whole process. Looking for help from BBB with this matter.
Business Response
Date: 10/27/2023
Hello,
This issue is still under review, and we actively working to get to the solution, I will follow up as soon as we have a resolution.

Thank you.

Customer Answer
Date: 10/27/2023
thanks for replying but this is not a proper resolution as this issue has been there for more than half year and there is no clear ETA on when I will get my refund.
Business Response
Date: 11/15/2023
Hello,
At this time, we are currently still waiting for the *** to come from insurance, as soon as we receive this, we will follow up directly with the patient and proceed with finding resolution directly.

Thank you,
****************
Customer Answer
Date: 11/20/2023
thank you BBB for trying to solve the problem with this business. Like I said before, its been more than 8months now and they are still waiting to hear back from insurance. I dont know where it will end but thanks again for the help
Business Response
Date: 03/29/2024
Hello ******,

This patient received the refund that was due on 12/20/2023.

Can we please get this resolved?
Customer Answer
Date: 03/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***************
Initial Complaint
Date:10/18/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SimonMed doubled charged me the day of my procedure. I asked them that date, and the desk reception stated it was a mistake and could show back up in my account. 6/22/23 30 days later - money not in my account. July 18, 2023 - called billing. Promised ***** days for refund.September 28, 2023 - Apologized and promised expedited refund **** days. October 18, 2023 - Said it would be ***** days for my refund.
Business Response
Date: 10/31/2023
Hello,
This issue was looked into and resolved; patient request was completed on 10.19.2023. If you have any questions or concerns, please contact us at ************ using reference #*****.
Thank you,
****************

Customer Answer
Date: 11/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*****************************
Initial Complaint
Date:10/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction : Aug 24 Amount $455.86 Account ****** Provider SMI83 Went to SMI on 8/24 for a chest and knee xrays. They asked for a copy , which they very well know thye did not have to ask becuase i have insurance. they charged me $455.86 . I later get a statement from them showing they were reimbursed by my insurance company. I then called them asking for a refund and they said they would send me refund, they have not and i dont think they intend to judging by their record. BBB is filled with SMI complaints, no joke. This disgraceful business continues to engage in fraudulent practices without facing serious consequences. I demand the money that was improperly charged
Business Response
Date: 01/08/2024
Hello,

This patient received their requested refund via check to their home address. The check was mailed out on 12/08/2023. Request has been satisfied.

Can we get this resolved?

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This business has 1 alert

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Customer Complaints Summary

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SMI Imaging LLC is NOT a BBB Accredited Business.