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      Country
          Country

          Find a Location

          Sack Time has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Sack Time

              10640 N 71st Pl Scottsdale, AZ 85254-5202

              BBB Accredited Business
            • Sack Time

              14224 N Scottsdale Rd Scottsdale, AZ 85254-4083

              BBB Accredited Business

            Business ProfileforSack Time

            Mattress
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/7/2020

            Years in Business: 50

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers mattresses, bedroom furnishing & accessories.

            Products & Services

            Mattresses, Pillows, Bedroom Furniture & Accessories, Mattress Pads, Frames, Bed Sets , Box Springs, Sheets, mattress, organic products, mattress pads, pillows, frames, bedroom furnishing & accessories, sheets, bed sets, box springs

            Business Details

            This is a multi-location business.

            Find a Location

            Sack Time has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Sack Time

                10640 N 71st Pl Scottsdale, AZ 85254-5202

                BBB Accredited Business
              • Sack Time

                14224 N Scottsdale Rd Scottsdale, AZ 85254-4083

                BBB Accredited Business
              BBB File Opened:
              9/1/1973
              Years in Business:
              50
              Business Started:
              8/3/1973
              Business Incorporated:
              8/3/1973
              Accredited Since:
              12/7/2020
              Type of Entity:
              Corporation
              Alternate Business Name
              • Sack Time Inc
              • Sack Time Mattresses
              • Sack Time Mattress
              Business Management
              • Mrs. Tahnee S Hoarau - White, President/Owner
              • Ms. Ziva H Hoarau, Secretary
              Contact Information

              Principal

              • Mrs. Tahnee S Hoarau - White, President/Owner
              • Ms. Ziva H Hoarau, Secretary

              Customer Contact

              • Mrs. Tahnee S Hoarau - White, President/Owner
              Additional Contact Information

              Fax Numbers

              • (480) 948-4356
                Primary Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Shopping for a mattress? Do your research

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/25/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              We were lied to by Sack Time & spent $3133 for a defective **********************. We started talking to Tahnee at Sack Time in early 2022, went to the store twice to try out the beds & spoke to her on the phone many times, discussing our needs for a true to size 80 length bed. I'm 63 tall. The industry standard for King ********************** is 76 X 80. Any shorter & it won't fit the ************* ankles hang over the edge of the bed, causing my joints to dislocate. In October 2023 we ordered a King ********************** that ****** recommended & she guaranteed Itll be 76 X 80 & if not she would take it back, no questions asked. When it arrived, ******, the driver, could not lift the ********************** himself. I had to lift it out from the trailer & carry most of the weight of it. We asked ****** to wait, saying if it was wrong we would give it back, & measured it flat while in the bag. Both the ************** were under by about 2 inches. I immediately called Tahnee. She stated clearly many times while my wife listened, If its not 76X80 its the manufacturers *********** would take it back & said to "go ahead and sleep on it with the protective pad bought from Sack Time" & as long as it was free of marks or damage she'd take it back at no charge & replace it with one that was correct. ****** insisted we take it out of the bag. I asked if we do & its still not measuring up correctly, will she replace it? She stated each time, Yes. We did & laid it flat. It still measured short on length and width. We took photos as proof she could share with her manufacturer. ****** said again, go ahead & sleep on it & the replacement should be about a week. Immediately after ****** drove away, ****** suddenly said that she would not take the ********************** back & became rude. We emailed her pictures of the measurements & asked her for the promised replacement. She refused. We were lied to, set up &scammed by Sack Time. The ********************** is now in the plastic bag in our *********** want them to retrieve *********** us.
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Shay F

              07/26/2021

              We were in dire need for a new mattress and we have been looking for quite some time. We just never felt comfortable making the purchase because we never go the proper information about the right mattress that would work for both my husband and I. That all changed when we visited Sack Time Mattress. A friend of mine referred us and we were so impressed with Tahnee. She is so knowledgeable about the construction of all the mattresses, and she took the time to listen to both my husband and my needs and she recommended the best mattress for us. We felt comfortable and didn't feel pressured at all which made the buying experience pleasurable. We are confident to say we made the right choice my purchasing our new mattress at Sack Time Mattress. Thank you Tahnee and ******** you are the best!

              Sack Time Response

              08/05/2021

              Thank you for trusting us with your new mattress selection and extremely happy that we achieved the goal to have a happy customer.

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

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