About

Local BBB:

BBB Serving the Pacific Southwest, Central & Inland California

BBB File Opened:

5/17/2024

Business Started:

7/17/2023

Business Incorporated:

4/9/2025

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

Mito Red Professional LLC

Mito Red Light for Professionals

Related Businesses:

Mito Red Light

Business Management:

Mr. Cameron Kuechler, Director of Operations

Mr. Scott Chaverri, President

Licensing information

Additional Information

Payment methods

All major credit cards, checks, wires, ACH

Refund and Exchange Policy

Return, Refund, and Warranty PolicyLast Updated: June 6th, 2025Return PolicyMito Red Professional LLC . (DBA: Mito Red Light for Professionals) offers a full 60-day trial period for all products, beginning from the date of customer receipt. Please note the following conditions:Return shipping costs are the customer's responsibility (these may be substantial for commercial equipment)All returns must be sent in the original packaging to prevent transit damageCustomers must retain tracking information, including proof of deliveryMito Red Light for Professionals is not liable for lost or damaged return shipmentsProducts returned damaged or in unsellable condition will be refused and returned to the senderRefunds during the 60-day trial period are for 100% of the product cost. Any elective shipping costs and international shipping fees are non-refundable.Return ProcessAll returns must be approved in advance by our team. To initiate a return:Email your return request to [email protected] team will verify that your order is within the 60-day windowIf approved, we will provide you with the steps to begin the return processRefund ProcessingOnce your return is received and inspected:You will receive an email notification of receiptIf approved, your refund will be processed to your original payment methodPlease allow up to 5-14 business days for the credit to appear on your statementExchangesIf you wish to exchange your device for a different model or upgrade, you must:Email our team at [email protected] within 60 days of receiving your orderInclude your exchange request detailsOur team will evaluate the request and provide a solution to coordinate the exchange if it is reasonablePlease note that exchange eligibility for return cost coverage depends on the specific situation. In certain instances, we may be able to work with our shipping carrier to coordinate pickup of the returning device at the same time the new device is delivered.Deposits, Pre-Orders, and Order CancellationWhen you place a pre-order or deposit for any Mito Red Light for Professionals device, you secure an allocation from the production run stated at the time of reservation. This reservation system ensures that you receive a guaranteed spot in our production schedule upon completing your purchase.Pre-Order Requirements and Conditions:A minimum deposit of 10% of the total order value is required to secure your reservationWhile we strive to meet all estimated delivery dates, pre-order shipping dates may vary due to unexpected manufacturing delaysYour deposit secures your place in our production queue and guarantees product availability upon production run completionPayment and Refund Policies:Deposits (partial payments) are generally non-refundable as they represent our commitment to reserve your specific unitIf you place a pre-order with full payment of the item cost, you are eligible for a 100% refund to your original payment method if you cancel prior to us shipping your orderFinal Payment Process:We will notify you when your unit is ready for final payment processingYour order will remain in our fulfillment queue for a maximum of two weeks until final payment is received and processedIf payment is not received within two weeks, we reserve the right to reassign your allocation to the next customer and reschedule your order to our next production run.Warranty PolicyCoverage PeriodProduct Purchase Date Warranty PeriodMito Red Light Commercial Premiere, Mito Red Light Commercial Elite, Mito Red Light Recharge Bed, Mito Red Light Cabin 2.0 March 1st, 2025 and beyond 4-Year WarrantyMito Red Light Commercial Premiere, Mito Red Light Commercial Elite, Mito Red Light Commercial Max, Mito Red Light Commercial Ultra, Mito Red Light Recharge Bed, Mito Red Light Cabin Before March 1st, 2025 3-Year WarrantyThe warranty is non-transferable and applies only to the original purchaser if the item was purchased directly from https://mitoredprofessional.com/ or an authorized retailer. The warranty period begins on the date specified in the warranty registration document.Warranty Validation RequirementsThis warranty is only valid if one of the following conditions is met:For retailer purchases: The retailer has thoroughly read, understood, and signed our Retailer Agreement and Liability Release form.For direct purchases, The user has thoroughly read, understood, and signed our Warranty Registration and Liability Release Form, which will be shared before shipping.Note: Failure to completely read, understand, and sign the appropriate documentation will void the warranty. It is the customer's responsibility to ensure all documentation is properly reviewed, understood, and submitted. This is required to ensure that our devices are used safely and that our user guidelines are followed strictly.What This Warranty CoversThis warranty covers any defects in material or workmanship during the warranty period. During the warranty period, we will provide a replacement or repair solution for defective products due to improper materials or workmanship under normal use and maintenance at no additional charge. A prorated refund may be offered if a repair or replacement solution becomes unavailable.Our Resolution ProcessMito Red Professional LLC will replace or contract licensed repair services for defective products at no charge to you:For the first 180 days, we will cover any shipping costs related to your warranty claimAfter the first 180 days, the buyer is responsible for return shipping charges and related coverage if we require the unit to be shipped back to us for inspectionPlease retain tracking information as proof of deliveryWhat This Warranty Does Not CoverThis warranty does not cover any problem caused by:Damage resulting from negligence or misuseImproper maintenance or installationFaulty utility electrical serviceOperation outside of the recommended temperature range of 20-40 degrees Celsius (68-104 degrees Fahrenheit)Operation outside of the recommended humidity range of 45-75% RHUnauthorized modificationsTheft or loss of the productHow to Obtain Warranty ServiceTo obtain warranty service:Contact us at [email protected] to describe the problemWe will determine the most appropriate solution for your situationYou may be asked to provide photographic or video evidence of any defects, along with the device's serial number, in order to help troubleshoot and determine the cause of the problem.

Business Categories

LED Lighting, Online Retailer, Health and Wellness, Health and Medical Products, Therapy