Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are in the process of transferring a domain for our business and Wild West was really bad about helping us. None of the **** speak English very well. So there was huge disconnect with the language barrier. They refuse to escalate the issue so I can talk with a supervisor. Multiple depts that do not communicate well with each other.

  

  Business Response

  Date: 04/29/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with Domains Priced Right, our customer acknowledged and accepted our agreements, found at *******************************************************.
  
  On April 21, 2025, our customer contacted our Care team for assistance with transferring a domain name registration away from Domains Priced Right to another registrar. Instructions to transfer a domain name are provided in the Help article at ************************************************************************************************************************************************************************************************************
  
  RESOLUTION:
  
  Domains Priced Right upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 24, 2025, our customer successfully transferred the ******************** name registration away from Domains Priced Right.  We appreciate their candid feedback about our service levels; we strive to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO Domains Priced Right

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I couldnt have accepted such an agreement because I created my account over 20 years ago when the 2FA verification was not even a thing. How was I supposed to accept something that didnt even exist yet? Also, I never enabled the verification, thats a lie. Back in 2023 I was still able to access my account just fine despite I didnt have SMS access anymore, it was after that that I was locked out because it asked me the verification code and I couldnt enter it since I didnt have SMS access. So the feature was enabled some time in between and not by me because as I said, I didnt have SMS access already by that time.

  Whatever the case its my account and I have been paying on time during 23 years or so, its not right to lock my out like this since I have my password, customer number and access to ************************ email account, payment method and even registered phone number via WhatsApp so there is plenty of alternate verification methods available to recover my account. I am not sending my personal documents to *******, thats not gonna happen so stop stalling and give me my account back before this escalates. I already filed a complaint to ***** and I am willing to take this to court if necessary.

  . I had to pull it up from third party sites, and the address they use to answer cant be replied to, the email bounces back. They clearly dont want to be contacted. I tried their chat support but it is totally unreliable since their representatives dont have the required level to deal with this matter.

  

  Business Response

  Date: 03/17/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with Domains Priced Right, our customer acknowledged and accepted our agreements, found at *******************************************************.

  On March 18, 2021, our customer enabled Two-Factor Authentication on their account. Two-Factor Authentication provides an additional layer of security, requiring an account holder to provide a numeric code received via text message along with their normal verification information to access the account.

  On February 3, 2025, our customer connected with a member of our ************ team to request assistance with accessing their account. During this interaction, our staff properly directed our customer to complete our Account Recovery process.

  RESOLUTION:

  Domains Priced Right upheld its agreements with our customer in good faith and honored its terms of service.  

  While we understand and empathize with our customers frustration, we take account security very seriously and have an established and vetted process in place to validate account ownership.

  We encourage our customer to submit a request to our Account Recovery Team and provide the requested documentation by visiting the form found here: ****************************************************************

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO Wild West Domains

  

  Business Response

  Date: 03/18/2025

  Thank you for the opportunity to address our customers additional concerns. 

  We stand by our initial response.  

  We encourage our customer to submit a request to our Account Recovery Team and provide the requested documentation by visiting the form found here: *********************************************************************;

  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  ******* Edwards 
  Office of the CEO Wild West Domains 

  Customer Answer

  Date: 04/14/2025

  I am not submitting my documents to any company. Thats an invasion to my privacy and an inminente risk that could seriously harm my integrity. I demand the verification by different means. Many companies allow verification via mail or WhatsApp so you have no excuse.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up ******************* yesterday. I was halfway through designing my biz cards, when the site dropped out. I went back this morning and was amazed to find this name is now owned by *********. how can that be?Have you taken my domain name?regards Dr ****** *******

  

  Business Response

  Date: 10/15/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with Wild West Domains, our customer acknowledged and accepted our agreements, found at https://www.wildwestdomains.com/agreements.

  On October 10, 2024, the domain in question was registered with Design.com?| BrandCrowd.com who is is associated with Wild West Domains, LLC, which provides reseller solutions to businesses and individuals to sell domain names and various services.

  RESOLUTION:

  Wild West Domains upheld its agreements with our customer in good faith and honored its terms of service.

  Our office has been in contact with our customer and are working with them to resolve their concerns.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T. 
  Office of the CEO – Wild West Domains 

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just like everyone thats complained is saying this company is a ************* They work with scammers and facilitate phishing attacks while allowing scammers to freely utilize their servers. They ensure that their scam customers are anonymized and allow them to continue their attacks while their abuse team ignores all reports. This is my final attempt to resolve this outside of court.

  

  Business Response

  Date: 09/09/2024

  Thank you for the opportunity to address the concerns of the complainant.
  
  From the information provided, the complainant does not appear to be a GoDaddy customer, nor has GoDaddy entered into any relationship or agreement with them.
  
  In addition, if they suspect that a GoDaddy customer is using our services to engage in illegal activities, they can help us and contact their local law enforcement agency to request an investigation. Furthermore, a law enforcement agency can contact *******'s 24/7 **************** directly if they need more information regarding an investigation, as we have a long-standing history of cooperation with law enforcement and the courts.
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
   
  Kindest Regards,
  ******
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has sold domain names for the sole purpose of deception. In my case they opened a domain name 1 letter off from mine to use in a phishing scheme. I would be leery of any correspondences from domains they have sold.

  

  Business Response

  Date: 05/23/2024

  Thank you for the opportunity to address the concerns presented by the complainant.
  
  From the information provided, the complainant does not appear to be a Wild West Domains customer. We have not entered into any agreements with them.
  
  While ********* 365 is a reseller through Wild West Domains and is the registrar of record for the domain nsyfoam.com, we have no affiliation with its current registrant or any associated business.
  
  According to a public DNS lookup, the domain is pointed to an email platform with ********* 365. The complainant may wish to contact this provider to determine if they have policies to address their concerns.
  
  As a courtesy, we have located the following abuse-reporting location for *********:
  
  **********************************
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest regards,
  
  ****
  Office of the *** | Wild West DomainsTell us why here...

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid for domain and email from GoDaddy since 2011. Apparently, this "Wild West Domains" took over my account. On April 20, 2023, they charged me 5 times for my email renewal charge. After hours on the phone and multiple calls, I was told I would receive a "store credit". I refused and insisted they refund my money as they charged me five times for the one charge. They finally agreed they would. Upon my taxes being filed, it was discovered that they NEVER gave me my money back. I emailed them the day it was discovered last week. No response. On April 20, 2024, my checking account had the yearly charge taken out despite there still being a "store credit"! So this company not only stole my money with 4 extra charges, did not give it back, but they STILL are charging me and not using the supposed store credit! THEY NEED TO BE INVESTIGATED FOR FRAUD. How many other companies had this happen and never even realized it? I will press charges if my money is not refunded within 7 business days. Someone needs to stand up to companies like this that steal money. I called the company again today and was told 90 days for a check to be mailed. Absolutely unacceptable that I am expected to wait 15 months for a refund of money they stole from my account.

  

  Business Response

  Date: 04/29/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with Smug Domains, our customer acknowledged and accepted our agreements, found at ********************************************************* .
  
  In 2011, our customer established an account with Smug ********************, a reseller for Wild West Domains.
  
  On April 20, 2015, they purchased an Unlimited Business Workspace email plan (***) for a one-year term. Subsequently, per their account settings, this plan has automatically been renewed each year.
  
  Between August 23 and October 6, 2022, their email was migrated to M365 Email Plus as part of our End-of-Life (***) process for the *** platform. They were notified of the *** and migration 30 days prior to its start. M365 Email credits were added to their account to match the number of mailboxes, remaining time, and renewal settings of their retiring *** plan.
  
  On April 20, 21, and 25, 2023, per their account settings, we attempted to automatically renew the M365 email plans in good faith to honor agreements with them, however, their financial institution declined payment.
  
  Our customer contacted our Care team on April 25, 2023, to add a new payment method to their account and manually renew one of the M365 plans.
  
  On April 30, 2023, we automatically renewed the remaining plans per their account settings.
  
  On May 2, 2023, they contacted our Care team to cancel the unwanted renewal and were provided a Store Credit for the canceled email plans.
  
  RESOLUTION:
  
  Smug Domains upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 25, 2023, we processed a cashout of the In-Store Credit back to their original payment method. They should allow five to seven days for the funds to reflect with their financial institution.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the *** Wild West Domains

• Initial Complaint

  Date:04/15/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

  

  Business Response

  Date: 04/15/2024

  Thank you for the opportunity to address the complainants concerns.

  From the information provided, the complainant does not appear to be a Wild West Domains customer.

  We are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account,we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details, we will gladly investigate their concerns further.

  Thank you again for the opportunity to address the concerns presented by the complainant.

  Kindest regards,
  *****************************
  Office of the *** Wild West Domains

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wild West Domains host our website - kingskarsinc.com. On 2/13 our email's in my business went down. I contacted our IT guy who said it appeared our domain name had been stolen. We have been in contact with wildwest domains over the past 6 days and we can not get any resolution. They told us they needed some forms completed, which we did right after they sent on 2/14. Then they said they needed owner of the business ID, which was sent. Called back and they said it would be 3-6 hours and my IT guy would get the email needed. No response. Called back again, customer service rep said they would send another message to account recovery dep***ment and we should hear a response in 1-2 hours. No response by 2/15 - I called back and they said they needed the drivers license of my IT guy. He got an email ****************** away requesting this and sent it immediately over. I called back 2 hours later, the customer service rep again chatted w/ the ART team and they said they needed 2-3 hours to get the email to IT to gain him access. Nothing ever came so I called back on 2/16, 5 different times and got told several different things. It would be 1-2 hours, it would be 2-3 hours, then got told the rep was wrong it would be 3-6 hours for a response. Nothing, then weekend came and went and no response. Called customer service back 9am 2/19 - the rep i spoke too could not transfer me to a supervisor but said i would get a call back in 1-2 hours. He also reached out to the ART and they said they would send an email to my IT **** and get them what they needed. The ART dep***ment did contact my IT guy and stated they needed selfies of each person holding their ID's. Those were sent over at 10am EST. No response from ART dep***ment or call back from supervisor. I called back and got a customer service rep on the phone, finally got a supervisor on the phone and he took ownership of the problem to try to resolve the problem. I did not have business email for 6 days and continued to get the same answer on the phone. They kept stating they would chat at the *** **** and I would get a call back. Our main communication is email - this hurt our business and communication with our clients.

  

  Business Response

  Date: 02/22/2024

  Thank you for the opportunity to address our customer's concerns.

  CloudIT is associated with Wild West Domains, LLC, which provides reseller solutions for businesses and individuals. Upon conducting business with CloudIT, the complainant acknowledged and accepted our agreements can be found at **********************************************************.

  On February 13, 2024, our customer submitted a request to our Account Recovery Team (ART), to update the email address on file in their account.

  CloudIT takes our obligation to protect our customers account(s) seriously. As a result, we have a well-established account recovery process to ensure that only the designated individuals regain access to their account(s). The ART worked with our customer to assist them with regaining access to their account and would require additional information from our customer to verify account ownership.

  On February 19, 2024, the ART received the information they needed to verify account ownership and updated the email address on file in our customers account.

  RESOLUTION:

  CloudIT upheld its agreements with our customer in good faith and honored its terms of service.

  Our office empathizes with our customer and understands their frustration with our Account Recovery process, but are glad to see that they have completed it.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the *** Wild West Domains

• Initial Complaint

  Date:01/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was instructed to make an abuse report via GoDaddy, the parent company. GoDaddy has not handled the abuse report. 

  

  Business Response

  Date: 01/03/2024

  Mycarhunt.com is associated with Wild West Domains, LLC,which provides reseller solutions to businesses and individuals to sell domain names and various services.
  

  Wild West Domains, LLC, and GoDaddy.com, LLC are entirely separate legal entities with separate Better Business Bureau profiles.
  

  It appears that this complaint was not intended for *******,and as such, the complainant may need to file a complaint with the appropriate company.
  

  Kindest regards,
  

  ********
  Office of the ***** GoDaddy

  

  Business Response

  Date: 01/09/2024

  Thank you for the opportunity to address the complainants concerns.
  From the information provided, the complainant does not appear to be a Wild West Domains customer.
  RESOLUTION:
  ********************** takes spam and phishing complaints seriously. Our Abuse team is in receipt of the complainant's complaint and will carefully review their concerns, taking action as needed in accordance with our terms of service.
  Thank you again for the opportunity to address the concerns presented by the complainant.
  Kindest regards,
  ********
  Office of the *** Wild West Domains