Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This despicable business used deceptive mail campaigns to prey on my elderly father. This scam threatened to cancel a home warranty that never actually existed and duped him into buying a service they will never deliver. They refuse to issue a refund or cancel the policy.

  

  Business Response

  Date: 06/04/2024

  To Whom This May ***************** are sorry to hear about your fathers negative experience with 4Ever Home USA.

  I would like to assure you, this account has been canceled and refunded to the original form of payment.

   

  Thank you.

   

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April, 2024, I received a call from Monaghan Mortgage offering a home warranty policy. I had gotten my mortgage from them, but have now found out they are out of business. I did agree over the phone to get this coverage. I was charged two separate amounts coming to approx $500. I got a call today from Forever Home saying that they had my home warranty and wanted to bill me monthly for about $250.They gave me a non working number for Monaghan.

  

  Business Response

  Date: 06/20/2024

  To whom it may concern:

  Thank you for bringing this to our attention. We apologize for any confusion. I can confirm that your policy was canceled on 5/21/2024. Please call our customer service number @ ************ to get your pro-rated refund.

   

  Thank you.

   

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn&#**;t get any coverage for the 2 months that I paid premiums. I feel like they should have paid something on my refrigerator. They penalized me because I cancelled the 2nd month.I would like a refund $193.44 returned to me.

  

  Business Response

  Date: 04/12/2024

  To Whom This May ******************* the terms and conditions of your contract. No claims will be paid once a contract is canceled.

  When you called in to cancel, you canceled after the monthly payment had already run.

  Please refer to your contract booklet for the cancel process.

  If you need any help, please feel free to contact our customer service number at ************ M-F 8AM-5PM, CST.

   

  Thank you.

• Initial Complaint

  Date:02/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This letter was written and mailed to both 4Everhome *** and the Better Business Bureau on 2/16/2024.To whom this may concern:I am **************************** grandson and long term caretaker, she received a letter on 12/15/2023 that led her to believe that 4everhome was the home warranty policy that her husband had on their property. He had just passed away on 12/3/2023, and he took care of all of the mail and financials. Based on the letter she opened, she was led to thinking she was a current policy holder and this was her final notice needed to pay in order to update and keep her coverage with a Record ID: **********. When she called, she was deceived into believing she was updating an expiring policy and not buying a new one. That she needed to pay an enormous amount ($405) to catch up with the policy, and if she did right away she'd be able to redeem a $199 refund voucher, which they did send. Not being in sound mind at the time, she complied, and was given the Contract Number: ON11323978 After learning that the policy her husband had been paying for was really with Cinch and NOT 4Everhome ***, she tried to cancel and was given the runaround.In the meantime, 4EverHome *** has managed to charge her an additional $356.75 for the months of Jan and February, totalling $713.50 without authorization.It seems like this company explicitly preys on the elderly or people who dont know any better, as all of the reviews on your website have said the same. *********************** c/o ************************** ************************************************************ ************** **************

  

  Business Response

  Date: 02/23/2024

  To Whom This May ****************** calls are recorded for quality assurance.

  We asked our quality assurance team to review this call. 4Ever Home does not condone bullying or deceptive behavior. At no time did our sales agent bully or decieve the customer. The sales agent  took his time explaining the coverage. Gave her options on the pay plan. The customer called in 2 more times. Once to let the agent know to go ahead and process the down payment and another time becuse she found the $199.00 voucher and wondered if we could credit her account for her. Our customer service agent credited the $199.00 back to her credit card at that time.

  We have voice authorizations for the down payment and the monthly payments that ran for ******* and February. When the customer called in to cancel our customer service agent canceled her account and gave the customer the cancel procedures.

  We would like to assure you, 4Ever Home USA does not prey on the elderly. We are a legitimate business that provides home warranty services.

  Thank you.

• Initial Complaint

  Date:02/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ is harassing me. They called to sell me a house insurance service. I told them multiple times NO. The salesmans was high pressure and so I finally gave in . I am 80 years old and my heart cant take the stress.I paid 99$ and had 30days to cancel.I called today to cancel and the woman would not just cancel it. She continued to say she had to ask me these questions but she wasnt asking questions she was performing the same high pressure sales tactic that as the call before. I told her I was not talking to her anymore that I told her to cancel it and thats my right as the customer she refused to cancel it without trying to give me a lectures as to why I had to have this coverage on my house.I am the home owner and I have a choice of what I choose to do with my own coverage no company has any right to insist I use there coverage ************ needs harassment charges filed on them I want the coverage stopped immediately I want the $99 return for harassment and I want to know how harassment charges can be filed on the customer service rep *** license # ********** you ************************* The acct number listed on the billing form is from ************* 1144-6025068 And the property code is H013979702

  

  Business Response

  Date: 02/20/2024

  To Whom This May ******************** you for taking the time to provide us with your feedback. We are sorry to hear about your negative experience with our customer service agent. This is certainly not the level of service that we strive to provide. This behavior is completely unacceptable and does not reflect the standards we hold ourselves to.

  All our calls are recorded for quality assurance. I want to assure you this call will be reviewed and sent to the proper department where the necessary corrective action will be taken with the customer service agent you spoke to.

  This account has been canceled effective 2/19/2024 and refunded back to the credit card that was on file.

  Once again, we apologize for any inconvenience.

  Thank you.

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took advantage of my 90 year old mother. They took advantage of the elderly. This is not the first time as you look at the reviews. They seem to target them. This is just awful. They should pay her back.

  

  Business Response

  Date: 01/26/2024

  To Whom This May ***************** are not able to find your mothers inormation in our data base. 

  We apologize for any inconvenience and want to look into these allegations. As a legitimate warranty company, we take these allegations very seriously.

  Please call our customer service department @ ************ M-F 8AM-5PM, CST so that we may assist you and look further into this case.

   

  Thank you.

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to stop 4everHome / ********************** from sending me home warranty offers in the mail for about 18 months--I have been unsuccessful in stoping the mailings.I first called them on 7/26/2022 and asking to be removed from their mailing list.I continued to get mailings.I called again on 4/17/2023 and again asked to be removed from their mailing list.I continue to get mailings, the most recent on 1/5/2024.They refuse to listen to my requests.Please contact 4everHome and have them PERMANENTLY remove my name and address from ALL of their mailing lists (under any/all of their business names).I'm not the kind of person who would ever purchase a home warranty from an unsolicited marketing notice. They are wasting their money on sending anything to me in the mail.Thank you for your help in this matter.*****************

  

  Business Response

  Date: 01/15/2024

  To Whom This May **************** was able to pull your name on our data base. I do not see where you have ever called 4Ever Home USA. There is another company, 4Ever Home but it is not the same as 4Ever Home USA.

  I have removed your name from 4Ever Home USA 's mailing campaign.

  We apologize for any inconvenience.

  Thank you.

  Customer Answer

  Date: 01/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  It sounds like 4ever Home USA found my name in their database, how else could they have removed it. Next time Ill file the complaint against 4ever Home (without *******) and see how they respond. I wonder if the two companies are connected?

  
  Regards,
  
  *****************
  
   

  
  

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am my grandmothers caregiver, she thought that 4everhome was a warranty that her husband had on the house before he passed. They were super deceptive and told my grandma that they dont keep records. Understandable, however when she canceled her warranty back in October 2023 it was never canceled and on 12/26/23 she got charged almost 300, why would they charge if she canceled the warranty? Seems like this company preys on the elderly or people who dont know any better. Im very glad only her credit card number was compromised and she didnt give them her full account number and routing. I would stay far away from this business.

  

  Business Response

  Date: 12/29/2023

  To Whom This May ***************** are sorry to hear about the negative experience your grandmother had with 4Ever Home USA.

  At 4Ever Home we pride ourselves in excellent customer service and want to get this resolved for your grandmother very quickly.

  If you would call our customer service department @ ************ M-F 8AM-5PM CST we will gladly look into the matter of why your grandmother was charged and or the account was never canceled.

  We cannot find your grandmother in our data base, so please call us so we can assure that this matter has been handled in a timely manner.

  We apologize for any inconvenience.

   

  Thank you.

• Initial Complaint

  Date:12/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am conservator for my grandmother who experiences memory problems. This company has been contacting her continuously via the mail with letters stating "final notice" and "payment required". She always calls me in a panic about this junk mail. Just recently she spoke to them over the phone and gave her credit card, resulting in a $500 charge and requiring me to cancel the card. This company should be ashamed of targeting old people.Do not contact her any further.

  

  Business Response

  Date: 12/18/2023

  To Whom This May *************************** have your grandmother contact our customer service department @ ************ M-F 8AM-5PM CST and we will remove her name from our mailing campaign and get this account canceled  for her and she will receive her full downpayment refund. 

  We want to assure you we do not prey on the elderly and pride ourselves in excellent customer service. 

  We are sorry for any inconvenience.

  Thank you.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please remove ** from your mailing list. This is not the first time we have been in contact. You have sent over 20 letters acting like our mortgage company which is fraud

  

  Business Response

  Date: 11/28/2023

  To Whom This May *********************** have removed your name from our mailing campaign. We would like to advise you other companies *** send you advertisements that *** look like 4Ever Home USA but I want to assure you that it will not be from 4Ever Home USA.

  We are sorry for any inconvenience.