Complaints

This profile includes complaints for Meritage Homes Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Meritage Homes Corporation has 41 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Meritage Homes Corporation

  18655 North Claret Dr Ste 400 Scottsdale, AZ 85255

  
• 

  Meritage Homes of NC

  5400 Trinity Rd Ste 107 Raleigh, NC 27607-6001

• 

  Meritage Homes

  10543 Galleon Peak Ln Las Vegas, NV 89166-5041

• 

  Meritage Homes Corporation

  3275 W Ina Rd Ste 220 Tucson, AZ 85741-2153

• 

  Meritage Homes of Southern California

  1250 Corona Pointe Ct Ste 210 Corona, CA 92879-2099

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty claim placed 6/16/22. Warranty claim accepted for multiple issues in bathroom causing water damage: improper grout, shower pain leak, drain leak, and incorrect (non water proofed hardy board) resulting in sheetrock and frame damage. As of 8/29/22 warranty work not completed by third party contractor. Have it logged where contractor sent showed 1.5-4 hours late on 8 occasions. Toilet was removed, and leaked on reinstall, and contractors had to send out a plumber. This stained the grout and home owner had to clean. New shower pain installed had the wrong drain cover color. Home owner had to order replacement, since plumber refused to provide correct color. Almond was installed, but chrome was the color prior. Tile guy habitually showed later 1.5-4 hours. Did not finish caulking and grout. Another crew was sent who removed the **************** color and replaced with incorrect color. Refused to return same day or weekend to remove and fix. Following day caulking hadn't dried and wiped off on home owners clothes. Home owner and removed and replaced temporarily. Meritage denied allowance to hire own contactor after two attempts to fix caulking. Contractor refuses to warranty unless corners of tiles are painted rather than grouted or caulked. grout and caulking previously used. ***** and brown caulking did not match. Waiting on glass over 2 weeks. Glass contractor came and tried to replace chrome frame with nickel. Contractors refusing to come weekends or after hours. Home owners cannot take off additional work. She is 9 months pregnant saving leave for maternity and has OB appointments since a high risk pregnancy. Other contractors bidding on job offered nights and weekends. In addition, both parties refused clean up for dust accrued after frame work. Home owner pregnant and has asthma. Also, did not clean up white mud spackle on cabinets and scuffs to newly painted drywall from install of base board. Newly installed shower pain is stained and requires paint

  

  Business Response

  Date: 09/09/2022

  BBB,

  We received another warranty submission by our homeowner on August 29th for; 1. brown caulking that was used, 2. new shower pan being a different color then their first one, 3. the drain being a different color.   ***************** Representative  contacted the homeowners yesterday to discuss these issues.  The homeowner informed him that they had enamel paint and would be painting the shower pan themselves, and he did not give our representative the opportunity to replace the drain cover with an alternate one because the homeowner has already ordered a new drain cover in the color they prefer.

  Regarding the brown caulking used, it was meant to be used around the edges of the shower tile, but the homeowner ****************** agreed with the trade to have all the grout brown.  ******************* did not like the brown after it was half way applied and asked the trade to stop. Our representative has offered/agreed to have the brown caulking removed and replaced with a color that more closely matches the grout color.

  This has not been able to be scheduled with the homeowner because they are unwilling to be home during business hours for the vendor to correct and complete the work.  The homeowner demands that the vendors be at their home to do work after 5:30pm on the weekdays, anytime on weekends, or on holidays. The homeowner expressed that they are unwilling to be at home to allow trades in during business hours Monday- Friday from 8:00am-5:00pm. The homeowner also will only allow work done in their home one or two days a week.

  Regarding the issue of vendors showing up late; we have given the homeowners a time block of ****am or ****pm, a morning or afternoon time block, the vendors did show up within the time slots. The vendors work business hours of Monday-Friday 8am-5pm, and either the homeowner or a responsible party 18 years of age or older needs to be present for work done in the home which was conveyed to the homeowners.

  Regarding the reimbursement request for lost time; this is a Warranty Exclusion which can be found in our homeowners manual section C, Meritage Homes does not cover lost wages.
  Our representative is in communication with our homeowners and vendors working on a day/time that will work for them during normal business hours. 

  Meritage Homes is ready willing and able to get these repairs completed. 

  Regards,

  Meritage Homes

  Customer Answer

  Date: 09/09/2022

  never agreed to change caulking color. There is a language barrier with contractors hired. 
  in addition, contractors returned and agreed more grout was needed. This was replaced and has already come off. Team still has to return again now to fix grout and still add matching caulking. Shower is still to be installed and repairs not complete after 60 days. 

  

  Business Response

  Date: 09/16/2022

  BBB,

  We are continuing on with shower repairs, we have ****************** scheduled for a second inspection on 9/21/22.

  Our customer care team is working on this, we can update once items are completed.

  We will keep our homeowner updated on scheduling as we work through the issues, we apologize for any unforeseen delays that *** have made their customer experience less than positive, as we work within normal business hours.  Our intention is to get this turned around and on a positive note. 

   

  Regards,

  Meritage Homes

  Customer Answer

  Date: 09/22/2022

  shower was finished 9/22. Weather stripping left off. No reimbursement for electric bill or repairs taking past 60 days. Too much mortar used behind tile. Home owner had to purchase appropriate shower drain. Contractor did remove shower pan stains. No offer for deep cleaning for excessive dust and stained tile grout im hallway from contractors. No contact or warranty info for contractor work. Glass guy for shower was disrespectful to female home owner and argumentative about returning for leaks.

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed on my home late December 2021. Since then I submitted a few claims and nothing has been resolved. Claims on images were submitted for the 3rd time. 1st claim was submitted in January 2022. Here we are almost September which will now be 7 months and issues still have not been resolved. The side of my roof which is the most important claim submitted has not been fixed. As you can see I write to the claims specialist and she didnt even bother providing a response for the claims submitted. I am not asking much. I am asking for them to do what was promised and take care of what is falling apart.

  

  Business Response

  Date: 08/31/2022

  BBB,

  Our ******* ************* Coordinator had communication with our homeowner, and they confirmed the items that are still outstanding on her open case in our homeowner portal as well as the case the she's waiting to be processed.  Our Construction Manager reached out to our homeowner and is committed to following up on the items, and has scheduled items for Friday.

  Our intention is to bring resolution as quickly as possible, and to ensure our homeowner is satisfied with the process.

   

  Regards,

  Meritage Homes Corporation

• Initial Complaint

  Date:08/17/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in to my home in 2018. Four years is plenty of time to notice how cheap Meritage went with their contractors. Now I have a four year old A/C unit, that is leaking freon and I have to replace my entire line set. Copper linesets should last 25 years; however, Meritage went copper to aluminum and the leak cannot be fixed. If I dont get HOA approval to run the line outside, they have to start knocking down walls. To fix the leak would have been $1,500. I have not recieved an estimate for a new line set and I should not be responsible for this. Meritage warranty has stopped returning my calls/emails. Their warranty on the A/C was two years. I wonder how many others in my development will start experiencing this. There are actually two leaks - one in suction and one and liquid line in attic.

  

  Business Response

  Date: 08/26/2022

  BBB,

  This issue has been resolved to our homeowner's satisfaction.  The original HVAC contractor performed the repair at no cost for them.

  We ask that this complaint be closed as being satisfactorily resolved.

   

  Regards,

  Meritage Homes

   

  Customer Answer

  Date: 10/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/17/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB, I currently live in the *************************** subdivision by Meritage Homes. The address for the model home and our subdivision is *************************** this us where it gets interesting***, WHEN WE BOUGHT THE HOME IT WAS ******************************************** and now they changed it ************************************* recently purchased our home from Meritage Homes and began construction in November of 2021. All marketing, documents, and the price tag were reminiscent with a ******************* purchase. We happily closed on our home June 2022, our home's closing documents (along with 15 of our neighbors documents to date) say ******************* as well, and now after being in our home for less than 2 months we were informed in a poorly executed email that our community has been switched to another city named ***********.This seems like false advertising to sell homes in one city and then have them change to a less desirable city after the monies have been collected, contracts are signed and homes have been closed on. No one in the *************************** Meritage community is happy with this news!!!!!! Whether you rent or own in this community you made your decision based at ******************* prices, but now you live in ***********. There has been radio silence regarding this matter from Meritage homes ever since we expressed our frustrations. None of ** bought a home in ***********. We all paid more money for our homes because we wanted ******************* in the **************. We chose, the police, hospitals, parks, and schools in *******************; not to mention the resale value of that name association. We could have paid 150K less had we opted to purchase a home in ***********. We had options to go with the various other builders in the area who are not doing this bait and switch tactic who are REALLY located in *******************. We would like to see Meritage Homes make a concession to correct this awful misrepresentation to its buyers.

  

  Business Response

  Date: 08/17/2022

  BBB,

  This was not a change nor misrepresentation made by Meritage Homes. When we purchased the property it was in the zip of *****.  We got addresses from the county that had the zip of ***** but once customers began to close on their homes the *********** used the road in front of the community to redraw the zip code boundary and moved the community into the **************. At the beginning of the month if you went on the county appraisers site all the addresses had the *********.

  Upon notification which happened this month we put together an amendment for the remaining buyers under contract.

  Meritage Homes does not have control over these kind of zip code boundary changes, we refer the homeowner to the city planning department for further explanation.

  Meritage Homes request this complaint be closed as this is beyond our purview.

   

  Regards,

  Meritage Homes

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had filed several issues in the customer portal for warranty repair. ******************** sent out contractors to fix warranty repairs that were on file in their customer portal. The last two issues to fix were smart light switches that never worked since day one and replace an exhaust vent cover that was broken before we ever moved in. They had a company come out to fix the exhaust cover but brought an HVAC cover instead. They said that an electrician would have to replace the exhaust vent cover and they would call the guy handling our warranty case. Nothing has been done for the exhaust vent cover. The electrician came out to fix the smart light switches and found that the switches in the kitchen was a dimmer and 3-way switch so they didn't work and another 3-way switch would have to be ordered. The electrician also found out that the foyer smart switched didn't work because two of them were smart switches and the third switch was a standard non-smart switch. He said since all three were not smart switches only the standard non-smart switch would work and would have to be replaced with a smart switch in order for all three to work. He called the guy handling our warranty to let him know about needing to get the correct switches. After the electrician and guy for the exhaust vent cover came out, I was sent a docusign to sign stating the work was done. I never signed because the work was never completed and Meritage closed my warranty case.

  

  Business Response

  Date: 08/15/2022

  BBB,

  Our customer care representative assigned to this case is scheduled to meet with the homeowner on 8/17/22. Communication and scheduling of repairs will be coordinated directly with our homeowner as we bring this to resolution. 

   

  Regards,

  Meritage Homes

   

   

   

  Customer Answer

  Date: 08/16/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* Patch
  
   
  

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vinyl flooring started lifting immediately after moving into my brand new home. I filed a warranty claim and waited months to hear anything. They came in and replaced a portion of my floor, only to have the entire floor lift and pop again. I had multiple inspections and it was determined my entire floor was to be replaced. Within a month of the replacement, the floor again lifted and popped. This led to another full floor replacement. We had asked for them to upgrade the product due to the reviews all over the internet regarding the product being used being very poor. They ended up using the original product, and we are once again dealing with a popping and lifting floor. We are awaiting them to determine how to deal with the issue since it keeps lifting and popping. We just want them to upgrade the product and replace the floor in a professional manner. Unfortunately, we are only one owner of dozens in the community dealing with this exact issue.

  

  Business Response

  Date: 08/23/2022

  BBB,

  Our ************* Manager is working through this matter with our trade partner whom he did meet with last Thursday to discuss next steps. He is awaiting to hear back on their next steps with the direction they are willing to go.  We will update BBB once we get this information.

   

  Regards,

  Meritage Homes