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Business Profile

Educational Research

Parchment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Research.

Complaints

This profile includes complaints for Parchment's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Parchment has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Parchment

      6263 N Scottsdale Rd Ste 330 Scottsdale, AZ 85250-5417

    • Parchment

      1990 S. Bundy Dr. #645 Los Angeles, CA 90025

    • Parchment

      1 Northfield Plaza, Suite 501 Northfield, IL 60093-1216

    • Parchment

      6263 N Scottsdale Rd Ste 170 Scottsdale, AZ 85250-5427

    • Parchment

      436 W Frontage Rd Ste 200 Northfield, IL 60093-3083

    Customer Complaints Summary

    • 168 total complaints in the last 3 years.
    • 43 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/13/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I graduated in August, here we are 3 months later and I have not received a copy of my diploma from this trash company. They sent me an email stating that the diploma was mailed on 9/09. I should have received it by now. I contacted my school who contacted parchment and they claim another copy was sent and I have received neither copy! So somebody is lying at this point. I contacted parchment on their website and they DO NOT respond to emails, nor do they answer the phone. I will be petitioning for my school to use another service if this isnt rectified. I put in the work and I would like a copy of my diploma. This company lacks accountability and outright ignores customers. I will be filing a complaint with the state as well if this is not resolved

      Business Response

      Date: 10/17/2022

      Thank you for contacting Parchment. I see that a case was submitted in which we sent an automated response. The automated response contains many useful help articles along with instructions on how to reach a real live agent. Unfortunately since we did not receive a response from you to our automated response, we considered your case closed.

      We are sorry to hear your diploma has not arrived, please respond to our latest email. We would be happy to issue you a courtesy replacement. 

      -The Parchment Team. 

    • Initial Complaint

      Date:10/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a transcript through this service. I received my order, however, the transcript is password protected/encrpyted. So in order for me to have full use, I needed a password. I have reached out to the company through their online form 3 times. When I tried to see if the university using their services could help, I was given a phone number to call. This number is not being utilized and has a busy signal. I need this resolved.

      Business Response

      Date: 10/10/2022

      Thank you for contacting Parchment. We are sorry to hear you are having trouble. I see you submitted four support inquiries, all of which an automated response were sent. The automated response provides instructions on how to reach a real live agent, however since we did not hear back we assumed our automated response answered your question. 

      Please check your email for a response from a real live agent. 

      -The Parchment team

    Parchment is NOT a BBB Accredited Business.

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