Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Parchment has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Parchment

              6263 N Scottsdale Rd Ste 330 Scottsdale, AZ 85250-5417

            • Parchment

              6263 N Scottsdale Rd Ste 170 Scottsdale, AZ 85250-5427

            • Parchment

              1990 S. Bundy Dr. #645 Los Angeles, CA 90025

            • Parchment

              1 Northfield Plaza, Suite 501 Northfield, IL 60093-1216

            • Parchment

              436 W Frontage Rd Ste 200 Northfield, IL 60093-3083

            Business ProfileParchment

            Educational Research
            Multi Location Business

            Additional business information

            Additional Info:

            BBB has received information this business may fail to provide transcripts as promised after payment has been received which may result in job placement difficulty and education enrollment issues. BBB contacted Parchment regarding business practice concerns and requested documentation of the business refund policy. 

            The Parchment refund policy states the business does not provide refunds, as electronic transcripts/documents cannot be physically returned. However, the business agrees to help resolve technical issues regarding orders and documents. For more information, please feel free to visit the business Order Tracking and/or Frequently Asked Questions (FAQ) webpages.

            See all additional business information

            Contact Information

            6263 N Scottsdale Rd Ste 330

            Scottsdale, AZ 85250-5417

            Visit Website
            (480) 719-1646

            Customer Reviews

            4.48/5

            Average of 707 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            201 complaints closed in last 3 years

            56 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Parchment has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Parchment

                6263 N Scottsdale Rd Ste 330 Scottsdale, AZ 85250-5417

              • Parchment

                6263 N Scottsdale Rd Ste 170 Scottsdale, AZ 85250-5427

              • Parchment

                1990 S. Bundy Dr. #645 Los Angeles, CA 90025

              • Parchment

                1 Northfield Plaza, Suite 501 Northfield, IL 60093-1216

              • Parchment

                436 W Frontage Rd Ste 200 Northfield, IL 60093-3083

              Location of This Business
              6263 N Scottsdale Rd Ste 330, Scottsdale, AZ 85250-5417
              BBB File Opened:
              12/9/2011
              Years in Business:
              20
              Business Started:
              6/1/2003
              Business Incorporated:
              7/16/2020
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Credentials Solutions
              • Parchment LLC
              Business Management
              • Mr. Matthew Pittinsky, CEO
              • Ms. Alexis Youngers, Associate Director
              Contact Information

              Customer Contact

              • Ms. Alexis Youngers, Associate Director
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              201 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/21/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I graduated with a Masters degree in June of 2023. My school used Parchment to print diplomas. It is now March 2024, and we still have not received our diplomas. My school has been difficult about sending me an electronic copy (obviously that is not on Parchment), but 9 months for a simple piece of paper is beyond ridiculous. According to the registrar's office at my school, Parchment continues to push back their "print date" and still has not provided an official print date. I understand that delays happen, but this has gone far beyond delays. If this is not figured out soon, I will have to involve lawyers/educational rights lawyers. I paid tens of thousands of dollars and spent hours and hours in class and doing work to earn this degree. I should not have to wait this long for my diploma.
              Read More
              Read 200 More Complaints

              Customer Reviews

              707 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jane P

              04/24/2024

              Great company. Super professional and delivered in a timely manner.
              Read 706 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.