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Business Profile

Credit Card Processing Services

Tappy Card

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Processing Services.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Order placed and money paid 9/9/24. Order has not yet been fulfilled. - Numerous attempts (email and live chat) to gain estimated ship time, BUT NO ANSWERS. - Website says live chat and email support is live M-F during certain hours...yet NO ONE RESPONDS. They have completely 'ghosted' me.

  • Initial Complaint

    Date:06/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for the clear card in December 2023. I still havent received the card. When I sent an email inquiring for an update on the order. I received no response. I try the chat bot, nothing. I discovered that I can no longer log into my account. When I used my Tappy Card, my profile is gone. I had a monthly premium membership with Tappy as well. So they took over 4 months of premium membership payments from me, plus the money spent on the clear card just to delete my profile. They also promised free membership for life and I am not receiving that.. I paid for a card and never received it.

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made my purchase on October 7, 2023. Order number *****. I paid ***** USD for my order. It is February and I still haven't received my order. I've emailed Tappy Support over a dozen times asking for my order or a refund. They have yet to do either. Each email says that my order has been escalated and will be taken care of soon. Here we are four months later almost five moths and still no refund or order.

  • Initial Complaint

    Date:02/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Tappy Card PRO on Aug 31 2023. Emailed and contacted the businesses multiple times in the past 6 months about this issue. Via their Instagram, and the customer service email on their website. They finally got back to me, let me know it was a warehouse issue Beginning of Feb 2024 they promised me twice my order would be shipped out at the end of this week I have yet to receive an email saying my order has been shipped. I have all the emails if needed

  • Initial Complaint

    Date:02/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12 Dec 2023 I ordered two cards from Tappy, one metal and the other plastic. The order number is *****. I reached out to Tappy on 22 Dec 2023 and received a response that they had just hired new employees and that they were backed up. I emailed on 17 Jan 2024 and heard back that Tappy was going expedite the delivery. Now, two months on I have not received the products or any more correspondence.

  • Initial Complaint

    Date:01/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product on September 4th, 2023 and it never shipped. The company kept apologizing and telling me their machine was down and they'd prioritize my order.Now almost 5 months later, it still isnt ready so I asked for a refund and they told me they aren't able to issue me a refund and I just find that hard to believe.

  • Initial Complaint

    Date:01/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made my order for a single custom card 11/3 made multiple inquiries on its delivery have been told many things [ex we've Hired 3 employees to finish it over the weekend, we don't know when its gonna be done, and other run around answers to defer me to keep waiting] I see that many people have experienced the same thing. I want a refund or just honestly it's completion. But if they can't give me an actual date it will be delivered I'd most defintly demand the refund

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 29, 2023 I placed an order and paid $ *****. I was billed but never received the product. I have sent numerous emails to the company and they responded that I should receive the product soon. The last response was December 22, 2023 where I was assured they would be caught up with orders within a week. Still no product.

  • Initial Complaint

    Date:12/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 transactions were made on website tappycard.com on 10/1/23. No product was ever received and tappy refused to issue a refund. Order #***** ($34.97) and order #***** ($39.00) were both involved with total sale for both $73.97. If you have a similar transaction with Tappy, please send me a test message with image of your order, as my counsel has recommended collection of similar unfulfilled orders: *************

  • Initial Complaint

    Date:10/24/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 Tappy Cards from the company on August 24th. The cards had my company's logos on them and were supposed to ship in 5-6 business days. I have reached out to support and it is only chat based. Every time that I have done so, they respond they will check with fulfillment and respond that the order has not be fulfilled. There was never contact that the order would be delayed, why it was delayed or when it will be delivered. I had to contact them, just to get the same response multiple times. I have asked for a refund and they stop talking to me. This is an awfully managed company trying to steal my money. We bought these two cards to test before we made a mass order.

Tappy Card is NOT a BBB Accredited Business.

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