Reviews

Review Details

• Review fromCasey L

  Date: 05/11/2023

  1 star
  Lies and back peddling is all we experienced with no help in a professional resolution let alone any real help... there was a GROSS misrepresentation of what equipment that they had sent out, what capabilities it can perform at, what/who's techs are working on it (unsuccessfully). They were unable to set up a functionable menu and make the *** operational for buisness needs per CLOVER Tech support. Sales Rep ******* screamed and was swearing with EXTREEM language beyond mentioning when called out on lies. Upper management (*********************) supports his sales reps ********** aggressive behavior and blatantly refused to cooperate when he was asked for sensible help...he said he didn't want to loose money! The worst and most degrading service we have ever received. They also activated an incorrect lease/cancelled and did a new one for a higher cost, added unauthorized administrators without permission to our Clover account, sent different equipment, won't return calls or messages quite often, etc, etc...beware and do your research on the truth behind these contracts...if they won't put their promises in writing we believe it is because they won't or can't uphold their promises according to all the mixed stories we've received. Watch for the extra - unmentioned charges also that they claim they will resolve, but do not.
  

  MiCamp Solutions LLC

  Date: 09/10/2023

  In light of the recent complaint concerning our service and its connection with ******************* (***):Service to **************: Our company is committed to transparency and honesty in all transactions. We provided you, **************, with relevant electronic documents and ensured a mutual agreement through a verification call about our services, equipment, and support. We have upheld our side of the agreement and provided the services discussed.However, it seems there have been challenges in meeting your expectations. Please be assured we have made considerable efforts, including an investment of over $20,000 related to this account, to ensure top-quality service and support for your business.Statement from ************: My responsibilities centered on guiding you through potential cancellations. I ensured clarity on the non-cancelable lease and the related fees. To address your needs, our discussions ventured into alternative Point of Sale options. I want to reiterate that I was receptive to your communications, always aiming for an optimal business solution for you.Legal and Payment Details: The *** Agreement you signed delineates specific obligations. Should you opt for termination or default on payments, the return of the equipment and covering certain fees, amounting to $4,114.24 as of now, becomes imperative. Ignoring these demands might have legal repercussions. Additionally, if ************************* is navigating bankruptcy as outlined by the U.S. Bankruptcy Code, treat this communication as a formal demand consistent with our Agreement and legal norms.Conclusion: Based on our provided evidenceincluding recordings, signed contracts, and a demand letter from the attorneys at Total Card PaymentsThe BBB, and upon their review, they determined that our evidence sufficiently counters your claims.MiCamp Solutions

• Review fromBob S

  Date: 11/27/2022

  5 stars
  ************************************* provides excellent customer **********************. You can tell that he really cares about his clients and is very passionate about what he does. He went out of his way to help one of my merchants and I with the setup of their POS system. My merchant was very impressed. Thank you ******* and MiCamp.

• Review fromAshley R

  Date: 11/08/2022

  5 stars
  Just switched over to MiCamp. ******** has been absolutely wonderful to work with. Amazing customer **********************. So glad we made the switch!

• Review fromMinnie K

  Date: 11/08/2022

  5 stars
  Great customer reps and timely response. Despite the time difference, they always respond and are helpful!