Business ProfileforMaya Bath

On January 18, 2023, I made a purchased a ******* steam shower bathtub unit,directly from Maya Bath, which came with a lifetime warranty for all its components. Our contractor diligently installed this unit in accordance with the provided specifications. Due to the bathtub's unusually tall design, we needed to construct a step around it for practical use, which added to our cost of installation.Regrettably, shortly after installation, we encountered issues with the functionality of the remote controls. This was followed by a highly distressing incident on August 9, 2023, when I activated the steam function and stood inside the shower. At that moment, the entire glass wall of the unit shattered with a loud noise and glass shards blew out. This unforeseen event not only created a hazardous situation but also rendered our bathroom completely unusable.In the aftermath of this harrowing experience, I reached out to Maya Bath on several occasions, providing them with videos and photographs of the incident. However, to my disappointment, I was informed that the glass wall was not covered under the warranty.In an attempt to gain a better understanding of the issue, we consulted with a glass expert who concluded that the cause of this catastrophic failure was a defect in the glass itself. It was evident that the pressure leading to the bursting of the glass emanated from within the material.Our contractor, upon assessing the situation, informed us that replacing the shattered wall would necessitate the removal of all the surrounding panels, as there was no feasible way to access and replace the affected section without this extensive intervention.In light of these circumstances, we have requested a full refund from Maya Bath, asserting that this unfortunate incident is a direct result of both a flawed product design and the use of defective components. Unfortunately, our attempts to communicate and seek resolution from Maya Bath have been met with a frustrating lack of responsiveness and a reluctance to take responsibility for the defects inherent in their product.This situation not only presents a significant inconvenience but also poses a severe safety risk. We trust that Maya Bath will honor their commitment to customer satisfaction and take appropriate action to address these issues promptly and comprehensively.