Complaints
Customer Complaints Summary
- 46 total complaints in the last 3 years.
- 34 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received solicitation in the ** mail addressed to a ***************************** addressed to my property at *************************************************. Attempted to contact Evercare Protection by dialing the telephone number ************. The first Evercare Protection agent hung up on me. The second Evercare Protection agent, *********************, Supervisor in ***************** placed me on hold after taking a detailed review of my two complaints and then placed me on hold for a very long time only to also hang up on me. The third Evercare Protection agent refused to provide me with their name and also hung up on me. # 1 - I wish to speak with the company President or CEO (***************************). #2 - I want to know specifically how Evercare Protection came to procure the address to my property. I intend to file a complaint with the West ******************************** of Consumer Protection.
Business Response
Date: 10/13/2022
Hello-
we were trying to reach the previous owner. If you give us the identification number on the notice we can remove your name from all future mailings.
We are sorry for any inconvenience this may have caused you.
Thank you!
Customer Answer
Date: 10/17/2022
I completely reject the business response. And I continue to receive the exact same harassing correspondence from the same exact business in the U.S. mail. They are lying in their response. The person for which the letter is addressed has never once ever lived at ************************************************** in their lifetime. I want them to answer the questions presented in my original complaint and I want this harassment to cease.Business Response
Date: 10/18/2022
To Whom This May ******** We apologize for the inconvenience you may have experienced, however, EverCare Protection does not send out the mailers. We are a administrator that pays claims out on vehicle service contracts. The mailer you received must have been from a selling agent, whom sells EverCare Protection policies.
We will need the identification number on the mailer that was sent out to you. We will give this number to our call centers and have them remove your name from all future mailings. Unfortunately without the identification number we have no way remove your name from our mailing list.
If you have any other questions or concerns you can contact us at ************
Thank you.
Customer Answer
Date: 10/20/2022
Destiny the only identifying markings on the second of three (3) mailers total I have received is identified as Customer ID# **********. There are no other identifying numbers of any kind beyond my address. I still want my questions answered. If I receive another mailer, I will be redressing my grievances by filing criminal harassment charges. I want the name and contact of the third party and I want to know how my address ended ** in your firm's database to start with.
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