Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never wanted this insurance period I am almost 80 years old and I felt scammed into this.I never needed this insurance period they are almost impossible to cancel they never sent a policy or policy number... Kept on charging our credit card.After we told them we didn't want the policy any more and would not leave us alone.They call every day at 8 AM in the morning.Every morning period it is not bordering on harassman it is harassment

  

  Business Response

  Date: 09/02/2025

  To Whom This May Concern: we apologize that you had rude or poor customer service. However, the customer service experience that you may have had was not with EverCare Protection. Evercare Protection is the administrator of the policies that pay claims for vehicle and home repairs. We suggest looking at the customer code that's on the mailer you received and call to make sure you are removed from that company's mailing list. We believe you have us confused with another company.

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received two letters regarding my 2017 **** F150 Supercrew's warranty expiration. In the letters, this company is threatening and has an accusatory tone; ******* and writing in all caps that I "HAVE NOT CONTACTED" them, and ******* financially liable. This sets a tone that I have neglected an obligation and that the consequence of my neglect with cost me financially, despite this being a solicitation for my business. The irony is that this harassment is based around a vehicle I DO NOT OWN. I am accused of letting my warranty for my 2017 **** F150 Supercrew lapse and have failed to reach out to this obscure company based in *******. I have seen numerous other complaints on the BBB website for the same exact thing. This leads me to believe this is common practice to intentionally solicit and harass people with false accusations, or there is a large lack of competency in their marketing department. Even if they had reached out with the correct vehicle information, the accusatory tone and threatening manner of the letters would have driven me away; if this is how you treat POTENTIAL customers, I am terrified to see how you treat people you have locked into a contract.

  

  Business Response

  Date: 08/14/2025

  To Whom It May Concern:

  Thank you for taking the time to share your concerns. Please rest assured that your information has been permanently removed from our mailing list. You will not receive any further communications from us.

  Customer Answer

  Date: 08/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Want to cancel my subscription

  

  Business Response

  Date: 08/11/2025

  To Whom It May Concern:

  It looks like this has already been taken care of. The policy was canceled when you called on 8/5. If you have any further questions or need additional assistance, please dont hesitate to reach out.

  We appreciate your time and hope we were able to resolve this to your satisfaction.

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Evercare Protection LLC of 7150 E Camelback, **********, ** sent a flyer to my parents' address stating that their warranty coverage had expired. Sounded like a scam and it was. When I asked them to provide details of their payment, they were unable to provide any information stating since the coverage had expired, they were unable to access this information. When I asked them when the original coverage had been initiated, they stated that it had been provided at no charge when my parents moved into their home. ***************** has been in existence since 2018. My parents have lived in their current home for 25 plus years. They had never bought a warranty for electrical coverage inside and outside their home. This is an unethical company with unethical marketing and business practices. You would be wasting your money for their false warranties. I believe my parents were targeted due to their age. Luckily they have their wits about them and had their daughter research the company and contact their sales personnel.

  

  Business Response

  Date: 08/05/2025

  To Whom It May Concern:

  Thank you for reaching out. In order to remove your parents from our mailing list, we need their full name and address. Without that information, we are unable to process the removal request.
  Please note, Evercare Protection LLC does not target individuals based on age. All marketing materials are sent through publicly available data sources and are not tailored toward any specific demographic.
  If you provide the requested details, we will ensure your parents' information is promptly removed from our mailing database.

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sent me one of their "extended warranty" scam letters. Reason I KNOW it's a scam is because the vehicle they listed I have never owned or had possession of. I'd seriously love to know WHY this "company" hasn't been shut down with the number of complaints about this scam just on the BBB website alone, let alone all the news reports that are done about it REGULARLY.

  

  Business Response

  Date: 07/29/2025

  To Whom It May Concern:

  We sincerely apologize for the confusion and frustration this has caused. Please know that we are not a scam. We have immediately removed your information from our mailing list, and you will no longer receive any further communications from us.

  Customer Answer

  Date: 07/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I constantly receive mail and phone calls all times of the day or night and I have asked them to stop mailing me and take me off there mailing list to no avail.

  

  Business Response

  Date: 07/29/2025

  To Whom It May Concern:

  We sincerely apologize for the inconvenience caused by the repeated mail. We have immediately removed your information from our mailing list and you will no longer receive further communications from us.

  Thank you for your patience, and again, we apologize for any frustration this has caused.

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Evercare Direct has sent repeated unsolicited mail to me, several times this year already. These mailings:1) Failing to include a company name and address in the return address section of business letters leaves recipients uninformed.2) Imply that this is official correspondence by referencing a potential penalty of $300 for personal use.3) intimidate me by declaring the mail as "time sensitive"4) attempt build a sense of urgency that I must take some action or my car repairs will be expensive, even setting a date of 8/4/25 by which I must respond, and then later in the letter - 5 days.5) try to convince me my car warranty is ending when it has just started 6) attempted to make contact regarding a matter, despite there being no prior relationship between us 7) Seek to create a sense of urgency by conveying that this may be the only opportunity for contact, suggesting that immediate attention is required.8) try to threaten me with revoking eligibility I never requested Despite the company's claims on BBB that improvements are being made, I continue to receive the same letters with no noticeable change.Please stop sending these letters and ask EverCare to end these deceptive practices.

  

  Business Response

  Date: 07/29/2025

  To Whom It May Concern:

  We sincerely apologize for the repeated  mail you've been receiving. We understand how frustrating this has been, and we want to assure you that we have immediately removed your information from our mailing list to prevent any further correspondence.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been sending mail to my address for over 6 months. At 1st the mail had another person's name on it so I returned it to the sender. I live in a brand new property and am the only person who has ever lived in it. When the mailings continued, I located the phone number for the business and called. I spoke to a male who, after I explained the issue, began asking me for my information. I stated to him that I do not now or have ever owned a ***. He continued to request my personal information so I hung up. A week later, I began receiving letters from the company addressed to me. This has been an ongoing problem now for over 9 months. This company is violating business laws by continuing to contact me after a request to stop.

  

  Business Response

  Date: 07/28/2025

  To Whom It May Concern:

  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience our mailings have caused.
  We want to assure you that we have now permanently removed your name and address from our mailing list. You will not receive any further correspondence from us.

  To clarify, our mailings are often based on third-party data sources that can sometimes contain outdated or incorrect information especially for new properties or recently reassigned addresses. We do not knowingly target individuals who have requested to be removed, and we take those requests seriously.

  Again, we appreciate you bringing this to our attention, and we regret the trouble this caused.

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail, the top left header stated 2016 Chevrolet *************************** Penalty for Private Use, $300 The letter is addressed to me with my current mailing address, stating that I am close to my factory warranty expiring on a 2016 Chevrolet Camaro *** The letter wants me to call ************** with my VIN and current mileage before 8/8/2025. I have never owned a 2016 Chevrolet Camaro *** This feels like a scam letter trying to get personal information. How did this company get my name and home address for a vehicle that I have no association or knowledge of? This is very concerning for me as they have my mailing address and name what other information do they have and what could they possibly be using it for? There is an Approval Number listed : 193BB15781

  

  Business Response

  Date: 07/25/2025

  Dear *******,

  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any confusion or concern caused by the letter you received regarding the 2016 Chevrolet Camaro LT.

  We understand how unsettling it can be to receive information about a vehicle you have no connection to, and we truly regret that incorrect details were associated with your name and address.
  Please know that we do not intentionally target individuals with inaccurate or misleading information. The data used to generate mailings like the one you received comes from a variety of sources. These may include, but are not limited to, publicly and freely available records, online form submissions, web advertisements, and partnerships with third-party data providers. Unfortunately, these sources are not always perfect, and in some rare cases, incorrect associations can occursuch as in your case.

  We want to reassure you that this was not a scam attempt, and we do not sell or misuse personal information. 

• Initial Complaint

  Date:07/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving a letter for a vehicle service contract for a vehicle that I have never had. I was wondering how to get my name off the list.

  

  Business Response

  Date: 07/18/2025

  To Whom It May Concern:

  Thank you for reaching out, and we apologize for any confusion or inconvenience this has caused.
  We have removed your name and address from our mailing list, and you should no longer receive any further communications regarding a vehicle service contract. Please allow a short period for this change to take full effect, as some mailings may have already been processed.

  Thank you for bringing this to our attention.