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Find a Location

Barrett-Jackson Auction Company, LLC has 1 locations, listed below.

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    Business ProfileforBarrett-Jackson Auction Company, LLC

    Auto Auction

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers the sale and auction of collector cars and vehicles.

    Business Details

    Location of This Business
    7400 E Monte Cristo Ave, Scottsdale, AZ 85260-1226
    BBB File Opened:
    7/9/2012
    Years in Business:
    53
    Business Started:
    3/6/1971
    Business Incorporated:
    3/6/1997
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Craig H. Barrett, Chairman/CEO
    • Mr. Nickolas Cardinale, Executive Vice President
    Contact Information

    Principal

    • Mr. Craig H. Barrett, Chairman/CEO
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We attended our first ***************************** auction in Oct 2023 in ***********. We had a goal of purchasing a vehicle for our son if the right opportunity presented itself. We found a few vehicles of interest including a 2010 ******** **** GL450. We were able to view the vehicle but there were signs telling attendees to look but not touch any of the auction vehicles. Now we know why. We bid for the GL450 and won with a $13,500 offer. This seemed in line with what the vehicle, with about 60K miles, would cost on the retail market. We paid another $2K to have the *** shipped to our home.When I got in the car I quickly found that the ** didnt work. I drove it home and found many other issues. Because we knew the ** needed to be fixed we took it to our local ******** dealership and discovered the many more problems like:Needed new battery Sticking thermostat Collapsed transmission mount Crankshaft pulley was damaged ** compressor needed replaced The repair bill came out to over $8,000!It's simple to ascertain that ***************************** doesnt even do a cursory inspection of the vehicles they sell for consignors. A quick look in the engine compartment, a flip of the ** switch, or a look in the ashtray containing cut wire ends would've revealed the vehicle had many costly problems. But rather than do this the company falls back on an iron clad as-is selling policy so they can just get their 10% reseller fee. Of course, this legal tactic places all the risk on the buyer. It is suggested bidders interested in a vehicle contact the consignor to find out information on any vehicle of interest. However, consignors for vehicles on the lower end of the price range do not show up to the auctions. They realize answering questions would only reduce the amount they could receive for their lot.I think requesting 50% of the repair cost is fair. I make this request knowing Ill likely get nothing but if one person reads this and I help them avoid getting scammed, it was worth it.

    Customer Reviews

    7 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Edward D

    1 star

    04/18/2024

    Can you please get rid of the blonde girl showing the cars in the lot! Shes terrible at it!

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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