Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Windows

True View Windows & Glass
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had asked them to do an emergency window glass pane repair for my door. They took too long to get to my house so I had to go to work. Nobody was home to answer the door for them. The owner of the house that Im renting from saw them on the camera and told them to leave, he told them we have firearms on the property because he didnt know what they were here for. Now they have charged me $500, even though they didnt do any service for me. They DID NOT FIX MY DOOR and are charging me $500 simply because they sent technicians out there. ***?? They also tried to lie and say we threatened them with a gun. I HAVE THE ENTIRE INTERACTIONS ON CAMERA. NOBODY EVEN WENT OUT TO SEE THEM. The owner was telling them to leave THROUGH A MICROPHONE ON CAMERA. I want my $500 back. This company is full of insane people. I also have the phone call recorded.

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible company- horrible customer service. We purchased an $11k sliding glass door, which was insulting enough, through *******. We are not door experts, they are. When the door arrived, it opened the wrong way. We called them and they said sorry, you signed off on the paperwork. How were we to know? No one came out to our house. No one called us back. They wanted to charge an additional $2500 to trade out doors. ******** response was if I gave money back everything a CLIENT made a mistake, Id be broke. That tells me theres a lack of detail on his part in helping his clients. So disgusted with their greed and lack (understatement) of help.

  • Initial Complaint

    Date:03/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    And we had all of the shower and bathroom glass for our home renovations done by this company. We have had many problems with it and had to have them come back out several times which is very odd because we hardly use the house.I have been attempting to contact this business since last Friday, I have received their answering service during work hours, and left messages and got no reply.Today I called and spoke to an extremely rude woman named ******, who answered the phone. I asked to speak to the general manager, who is not available, when I asked her to take a message for him she ******* told me she is not a secretary, and became extremely rude, and started yelling at **** am giving the company one final opportunity to contact me for resolution before this matter becomes a court case that I intend to file in Maricopa County Superior Court. She kept yelling at me over and over again that I only have a year to contact the *** but as we all well, no breach of contract and the implied warranty carries a six year statute of limitations in ********Please have the general manager or owner contact me so we can resolve this matter without having to go to court. We are extremely frustrated and we would not recommend your company to anyone based on how we have been treated as customers, especially the way that woman yelled at me on the phone this morning.

    Business Response

    Date: 04/01/2024

    We have contacted the customer and are sending our field supervisor and another technician to assess the situation and make any necessary adjustments, free of charge.

    Customer Answer

    Date: 04/01/2024

    until they actually come out and do the work I cannot close this complaint out. They have already been out at my residence approximately six times to perform corrective action. Once they have fixed everything once and for all, then I will be willing to close the complaint out, but that has not happened yet. 

    Business Response

    Date: 04/25/2024

    Hello - we've completed all adjustments and repairs on this, and our field manager was there to confirm and quality check everything. Hopefully the customer is satisfied. Thank you.

    Customer Answer

    Date: 04/26/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************************

     

True View Windows & Glass is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.