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Business Profile

Windows

True View Windows & Glass
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible company- horrible customer service. We purchased an $11k sliding glass door, which was insulting enough, through *******. We are not door experts, they are. When the door arrived, it opened the wrong way. We called them and they said sorry, you signed off on the paperwork. How were we to know? No one came out to our house. No one called us back. They wanted to charge an additional $2500 to trade out doors. ******** response was if I gave money back everything a CLIENT made a mistake, Id be broke. That tells me theres a lack of detail on his part in helping his clients. So disgusted with their greed and lack (understatement) of help.

  • Initial Complaint

    Date:03/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    until they actually come out and do the work I cannot close this complaint out. They have already been out at my residence approximately six times to perform corrective action. Once they have fixed everything once and for all, then I will be willing to close the complaint out, but that has not happened yet. rranty carries a six year statute of limitations in ********Please have the general manager or owner contact me so we can resolve this matter without having to go to court. We are extremely frustrated and we would not recommend your company to anyone based on how we have been treated as customers, especially the way that woman yelled at me on the phone this morning.

    Business Response

    Date: 04/01/2024

    We have contacted the customer and are sending our field supervisor and another technician to assess the situation and make any necessary adjustments, free of charge.

    Business Response

    Date: 04/25/2024

    Hello - we've completed all adjustments and repairs on this, and our field manager was there to confirm and quality check everything. Hopefully the customer is satisfied. Thank you.

    Customer Answer

    Date: 04/26/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************************

     

  • Initial Complaint

    Date:11/06/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

    Business Response

    Date: 11/14/2022

    Upon investigating the customer's complaint, we realized it was a miscommunication on True View's end due to an employee who is no longer with us. The remaining balance was actually owed by the manufacturer (Ply-Gem), who owed True View for performing the warranty work on Ply-Gem's behalf as their lead times for a service call were too long for the customer. Our Window Sales manager reached out to the customer on 11/7/22 and spoke with **************** on 11/8/22. We explained the confusion, removed the balance due, and helped resolve the remaining issue regarding the glazing bead (True View is doing this work as a courtesy and is scheduled to perform this work on 11/17/22). We hope to be able to turn this complaint into a good review and apologize for the misunderstanding. 

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